My family decided to make a quick trip from WV to Florida for my daughter's 16th birthday. We were going to meet family at Daytona on Sat. March 17th at 1:00. We were going to leave in the afternoon of March 16th. I knew I needed to make a reservation somewhere in the Brunswick area in order to get up Sat. morning and make the 1:00 meeting in Daytona. I decided on the Comfort Inn I-95 in Brunswick. I called the hotel direct and made the reservation and told them it would be very late when we checked in and proceeded to guarantee the room with my credit card. I have 3 kids and we were very tired of driving but pressed on until we arrived at the hotel in Brunswick about 3:45 AM. We got the kids and the luggage out of the car and went in and was met by the clerk at the door. He said Im sorry we are booked up. I said, well we have a reservation and he said all of our reservations have already checked in. I told him I had a confirmation number and had guaranteed the room with a credit card. He said that may be... but we still don't have any rooms. He said in fact this has happened about 20 times tonight. I said you are telling me that this hotel over booked by 20 rooms with people who guaranteed them with credit cards? He said yep. This was the beginning of a very ugly situation. It was now 4:00 in the morning and I had just driven 13 hours with a wife and 3 kids who were very tired and wanting to go to bed and I was just told that the reservation that I had made and guaranteed with my credit card was useless. How does this happen? The clerk was very un-sympathic and acted like it happens all the time. Why does Comfort Inn over book rooms that are guaranteed with credit cards when they know these people are going to show up. What kind of Customer Service is this. This really put us in a bind. We called 20 other hotels in the area and they all were booked up due to the Spring Break travelers. So the bottom line was.........we were just out of luck and believe me, no one there cared. Please don't make reservations at this hotel because apparantly it really isn't a reservation at all.
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- Also Known As:
- Comfort Inn i-95 North Hotel Brunswick
- Comfort Inn Brunswick
- Brunswick Comfort Inn