At any reputable hotel, satisfying their guest is their priority. Especially when there are so many in the same area to choose from. After driving for 10 hours I used Priceline to book a hotel room in the area. This is the hotel that I was given for a very good price I must admit. It was late at night, we were exhausted. Checked in at the front desk, requested 2 beds and the desk clerk (Gary) absolutely refused our request. He said it was against policy and he could not accommodate us. Now, I travel quite a bit and have never encountered this even at the better hotels. If a hotel has 2 beds available, what's the harm in satisfying your guest? He wouldn't budge. In fact he was quite rude about it. I demanded to speak to a manager. Of course there was not one on duty leaving him in charge. I also demanded that he call his manager to which he refused. He gave me no other options. And I was left wondering why someone would be so mean and nasty over granting a simple request of another bed, especially when it was available. I warned that this was not good for business. And that if he worked for me and treated a customer the way he treated me, he would not have a job. I believe in a customer is your paycheck and told him that. I ended up not staying there as I have never been treated so poorly by any hotel staff in all of my travels.
- Official Description (provided by the hotel):
- Stay at our wonderful and inviting Country Inn & Suites and experience a wealth of amentities and excelling guest services. Our amentities include:* Indoor Heated Pool, Jacuzzi & Sauna* Complimentary Be Our Guest Breakfast with a rotating menu option including Western Omlets, Seasoned Potatoes, Make your Own Breakfast Burritos, Sausage Links & Patties, Make your Own Waffles & Yogurt Parfaits, Danishes, Muffins, French Toast, Bagels, Teas, Juices, Cereals & Much More. * Complimentary Wired & Wireless Internet * Complimentary Morning USA Today Newspaper* 100% Smoke-Free Interior Corridor Property * Rooms available in 1 King or 2 Queen Standard, Studio & Bedroom Suites * Jacuzzi Suites available w/ 1 King Bed ... more less
- Reservation Options:
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- Also Known As:
- Country Inn & Suites Brunswick Hotel Brunswick
- Country Inn And Suites Brunswick
- Country Inn Brunswick
- Brunswick Country Inn