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“Hostile Houskeeping” 1 of 5 bubbles
Review of Super 8 Brunswick/South

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Super 8 Brunswick/South
Ranked #26 of 36 Hotels in Brunswick
Newark, Delaware
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Hostile Houskeeping”
1 of 5 bubbles Reviewed November 16, 2011

Housekeeping not only does a poor job, they are hostile and aggressive if you dare to approach the checkout time. We stayed there Nov 8, 2011. The room smelled, the refrigerator was dirty, and there was trash in one of the dresser drawers. The rubber mat inside the tub apparently had been glued down and there was black crap on the glue. The fluorescent tubes above the vanity were flickering and cast out candlelight lumens.

We were running a little late getting going in the morning, but 30 min before the 11am checkout time, we started receiving phone calls demanding that we get out by 11. We asked for a 30 min extension, but were refused. We didn't know it at the time, but the calls were coming from housekeeping, not the front desk. At 11, one of the housekeepers starting banging on the door. We explained again that we would be a little delayed, but no sooner had we shut the door that they started banging again and they berated us when we answered. We managed to check out by 11:15. The person at the front desk was fine. We reported the problems to her, but we were so upset, we would never consider stopping here again.

  • Stayed November 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Ed P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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200 reviews from our community

Traveler rating
    28
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    47
    58
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
Hickory, North Carolina
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed July 23, 2011

Great access from I-95. Close to restaurants. Rooms seem dated and worn. Room was fairly clean. Reserved online, but actual price paid was less at check-in than quoted.

  • Stayed June 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank fortenberry1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jit000, Manager at Super 8 Brunswick/South, responded to this review, September 6, 2011
Thank you for staying with us, and we appreciate the review.
We look forward to seing you again when you pass this way.
We are painting and updating all rooms, so you will even see an improvement next time
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MC CORDSVILLE
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed August 6, 2010

We stopped at Super 8 in Brunswick on our way back from Florida. It had been a several hour drive and was getting late. Super 8 was a name I felt comfortable with.

I pulled off, checked with the office and was told there were rooms available. I paid my $67 (this was including tax) and we went to the room.

I got straight in the tub and noticed the walls of the shower were nasty, so I wiped it down. As I sat in the tub, it looked like blood or dirt on the facing of the bathroom door. About this time, I started to hear screaming from an adjoining or upstairs room. It was loud, violent fighting. I got out of the tub and my 12 and 15 year old were terrified. As I walked to the bed, I found a 3 inch long cockroach dead on the carpet. While the kids were telling me about the fighting, and that they were scared, another roach ran over my daughter's foot. I reported this all to the desk, and was only told that I could check out if I wanted but I got no refund because I used the tub.

I paid almost $70 for the most horrific 30 minutes of any trip I have ever taken in my life.

I'm disappointed that neither the manager or corporate honored the Super 8 name and gave even a partial refund. I called corporate on the way out of the parking lot. They said I would hear back within 3 days, it has been 8 days and not a word. In addition, I filled out the email survey they sent, they responded by saying "sorry you had a problem, hope you will try us again soon" It will be NEVER!!

Save yourself, your family and trip and stay away from this pit!!

  • Stayed July 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Josh W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Brunswick hotels

South Carolina
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed June 13, 2009

Typical Super 8. Good quality room--clean with no noticeable problems. It's "good for the money." I would definitely stay there again.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DDR2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
416 reviews
202 hotel reviews
common_n_hotel_reviews_1bd8 373 helpful votes
3 of 5 bubbles Reviewed July 7, 2008

I booked this motel after reading the positive reviews posted on this site and others. Well, yea, over all, this is a acceptable to good motel, BUT not the five stars or raves that I found on the web.

That said, the motel’s check-in process was fast, painless and the receptionist pleasant. The room was clean, well attended and somewhat spacious for a budget motel room (I had the single king bed). You get a refrigerator, microwave, in room wifi (slow) and of course the super cheap soap & shampoo that you can use on your dog. There was a coffee pot that made terrible coffee, after wheezing for 12 minutes I had something that looked like tea (Ugh).

On the serious downside: A) the towels are like white burlap. You do not need a Exfoliating Back Scrubber, just use the towels. Hint: Bring a towel. B) The pillow are years old and dilapidated...dead.... unusable... truly bad. Get the picture? The pillows case cover 4/5 of the pillow, leaving the rest exposed - stains and all Thank God I brought a pillow and pillow case with me...folks, seriously, at least bring a pillow case. God knows who has hacked or drooled the past eight years on these pillows. Recommendation: if you are going to be on the road for more than a night: read Peter Greenburg's great book: Hotel Secrets from the Travel Detective. The section on hotel sanitation and cleanliness is not for the squeamish. That said, and as budget motels go, this one is acceptable if modified with the tweaks recommended above. 3.5 out of 5 Stars. July 7, 2008

  • Liked — Clean Room
  • Disliked — Pillows, Towels, Coffee Maker
  • Stayed July 2008, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank fdoamerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed June 20, 2008

The rooms were very clean and roomy. The reason I say rooms is that during our three day stay we had to move rooms three times. We liked the first room, but when we prepared to go out for the evening, we discovered that we could not close the door from the outside because someone had crowbarred the door trying to get in. The owner reluctantly moved us to another room and tried to charge us a higher rate but he finally agreed to charge us the same rate. However, the next night he did charge us a higher rate because there was supposedly a working spa in the room. It did not work, so it was just an oversized bathtub. We switched rooms to a lower rate room. The owner did help us move our things both times. Overall, the room was clean, comfortable, and quiet. The pool was very clean. We would probably stay here again but would check the door before accepting the room.

  • Stayed June 2008
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank triplady2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brunswick GA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed December 7, 2007

It's a shame but this motel just isn't what it used to be. My family members have been staying here for several years when they've come to visit but will most likely stay at one of the other motels at exit 29 in the future. Sadly, the motel was sold about a year ago and the new management is nowhere near the same caliber as the former owners. Even though the rooms are still fairly clean, there are telltale signs that steps are no longer taken to guarantee a perfectly clean room - a bit of trash behind the nightstands, a stray hair, here and there on the bathroom floors, dirty microwaves, trash in the parking lot, grubby sidewalks. While the rooms now have coffee pots they do not put coffee in the rooms - you have to go to the lobby and ask for it. While they began to put it in my parents room, when asked, when they stayed over, they did not supply styrofoam coffee cups. The lady in the lobby in the morning, who I think was the owners wife, told my Dad that they do too supply cups and showed him the type - plastic water cups. I'm sorry but those are not suitable hot drink cups. Unfortunately, there are also other problems. Watch out for cafeinated coffee in the decaf pot and stale, moldy bread in the containers on the breakfast bar! The owner also has a lack of respect for both the guests and his employees because although he said he was giving my parents their AARP/AAA discount, when we looked at the prices in the Super 8 guide and checked with the the reservation line we found that they were actually charged full rate. The Super 8 customer service line says that all Super 8's offer these discounts but this motel DOESN'T even though the owner says it does.. When we asked him about the rates he was charging he swore up and down the rates were discount rates. Secondly, one of the employees told my sister that they have apparently been having a real problem with employee turnover for the last few months - that apparently not only does the owner lie to the guests, he also swears and yells at the employees. That makes sense because the employees were one of the plusses that my parents really liked about this motel. The lobby used to be a vibrant place where the employees and owners treated the guests like old friends. There was even one clerk who had the uncanny ability to remember returning guests and conversations that they had 6 months or a year before! Not only that, the old owner, Mr. Patel, also had the same uncanny ability to remember returning guests and would make a point of seeking out my family and asking about their health and life in general. Since the same employees worked there for several years and suddenly there is major employee turnover, to us, that is a sign that there are serious management problems. To sum it up, although at first glance this motel seems like an ok place to stay, judging by the lowered standards of the past year it seems to me that it's being held together by band-aids and will soon end up joining the long list of old, rundown, bad motels in Brunswick.

  • Liked — Located close to home so family could stay nearby when visiting.
  • Disliked — The way quality has quickly collapsed over the past year and lack of customer respect
  • Stayed November 2007, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank GAPeach99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Brunswick/South

Property: Super 8 Brunswick/South
Address: 211 Palisade Dr, I-95 - Exit 29 - US 17, Brunswick, GA 31523-8205
Phone Number:
Location: United States > Georgia > Georgia Coast > Golden Isles of Georgia > Brunswick
Amenities:
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 36 Hotels in Brunswick
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Brunswick/South 2*
Number of rooms: 52
Official Description (provided by the hotel):
Super8 Brunswick South is located on exit 29 off I-95. It is a prime location for Passers by, vacationers and truckers. We have ample free parking both for truckers and regular guests. We are very close to Jekyll Island and 20 minutes from the Historic Saint Simons Island. Super8 Brunswick South is also 8-10 minutes drive to the Emerald Princess Casino Boat, which we do have free pass to get on the boat. There are several dining options in walking distance from the hotel. Fuel is less than 30 seconds away, there's also choices of grocery shopping. ... more   less 
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Also Known As:
Super Eight Brunswick
Brunswick Super Eight
Brunswick Super 8

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