We generally like Cracker Barrel, well the kids do at least that is why we go. My mom got a steak, she said she was really wanting a steak. When she got it, she couldn't eat it it was cooked so well, she wanted M-well. Not shoe leather. All of our veggies were called as well as our potatoes. The only thing that was hot was the biscuits. We finally got them 20 minutes into our meal, when my mom got her 2nd meal, Chicken fried steak. That meal was hot but she was eating alone.
The manager came over and apologized, we told him all of our food was cold. however only my moms "leather" steak got taken back and exchanged.
We have been in the restaurant field for over 50 years. Not the we were looking for free food, but that is always what we have done, give that person the meal for free. Not the whole check. At least offer that person a free dessert. Nope! not here!
Was very dissatisfied. Should have went to McDonalds!
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