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“Not So Great”

The Spa at Chateau Elan
Ranked #2 of 9 things to do in Braselton
Certificate of Excellence
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Owner description: Located less than one hour from downtown Atlanta, this is one of Georgia's most popular wineries and is also a luxury resort.
Reviewed January 6, 2005

I had heard great things about Chateau Elan, so I booked the introductory spa package for myself and my sister. At $859, it was absolutely not worth it. Check-in was ok. The room was nice. I paid $60 for a celebration package, which included a "Congratulations" sign on our room's door, some streamers on the lamp shades, some balloons, a card and 2 desserts. I had specifically stated that it was for my sister's birthday. It wasn't worth $60. The massages and facials were great. The food was good. Some of the staff acted in an unprofessional manner, chatting with their co-workers and talking negatively about other staff. The paperwork we received at check-in said that Trivia would be going on in the Irish Pub, but it had been cancelled. There was also a mix-up with the facials. When I received my itinerary in the mail, the facial for me was named something different than the facial for my sister. I called about this and was told that the two were the same thing. I got a 75-minute facial and my sister got a 45-minute facial. Doesn't sound like the same thing to me. Check-out was fine, but when we asked to have someone bring the car around, the lady looked at me like she didn't understand English or something. When I repeated it, nice and slow, she understood what I needed and took care of it. Oh, I forgot, the heat in our room went out during the night, so we froze. All in all, I am very disappointed in my visit to Chateau Elan.

5  Thank Yvette325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 6, 2004

Chateau Elan tries to be big time, but they haven't quite achieved it. The little things just aren't there. From check-in to check-out, they're not there. Efficiency by valet and at check in, the look of the rooms, the food -- not there. The Irish place was pretty darn good. Food in the hotel was not that good. It is a very good resort, but don't expect a Ritz-Carlton. Spa is just so-so. Wife was disappointed with her pedicure.

7  Thank BillVol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2016 via mobile
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Thank Elena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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