I hated to leave a negative review because I prefer that owners have a chance to resolve problems with their rental properties rather than losing business. In this case I feel I have no choice. The owner has been unresponsive and even owes me money. Following is the text of a message I sent to the owner on December 10, 2017. She never responded - even though I've contacted her a couple more times since then. It is now late January 2018 and I've given up on getting my money back or hearing anything from her.
Nov 28 2017, 01:47 AM
Lidiya, First things first. The address where you can send a check for $50
since we brought 3 dogs instead of 4 is: -----------------------. I promised you details about the good and bad of our stay and here they are. I do not plan to leave a review on Flipkey b/c my overall rating would only be 2 stars out of 5. I do not wish to hurt future leasing opportunities for you. Instead, I hope that you can use this email to make the rental experience better for future customers. The Good * We
loved the downstairs area for the kids. * The creek at the bottom of your
property was enjoyable. * The lot was nice. * We thoroughly enjoyed the
fire pit and used it every day. * The pool table was used a lot - especially
by the kids. * We loved the fact that your house is pet friendly, a rental
feature that is hard to find. * The house was spacious and we never felt
crowded - even with 17 of us. * We appreciated the fact that you let us
check out a couple of hours late. * We appreciated your responsiveness
when we called about the TV and heater issues. * We were glad there were
2 kitchens - a great feature on Thanksgiving Day. The Bad * The fireplace
does not work. We built a fire the 1st night and the house became very
smokey (the flue was open wide). We were VERY DISAPPOINTED that we
could not have fires in the house. I do not claim to be an expert, but the
flue is either partially plugged, or the chimney does not extend far enough
above the roof of the house (the more likely scenario in my opinion).
Whatever the reason, I highly recommend that you fix this problem. * The
fact that we could not watch the TV by simply turning it on and tuning into
whatever station (especially networks) that we desired was VERY
DISAPPOINTING. We ended up having to set up one of our laptops on the
table below the TV and temporarily subscribe to Hulu, ESPN, and one of
the networks in order to watch the football games in which we were
interested. We had to go to the added trouble of canceling these
subscriptions today. * There were dirty dishes in the kitchen shelving. A
couple of the pans were covered in grease when we got them out to use
them. * The dishwasher does not clean dishes properly. Many of the
dishes are very dirty after using the dishwasher. We had to re-wash our
personal dishes after we returned home. * The lack of hot water for
showers a major problem. We had to take super fast showers in shifts. It is critical that you provide more hot water for your renters if you want them
to return in the future. The following problems are simple and cheap to fix.
Leaving them as is will continue to convey to your customers that you are
not interested in providing them with a quality stay. * The swing by the
creek is dangerous (nails sticking out) and falling apart. * The skylights
need cleaning. * Chairs need to be available around the fire pit. * The
bedpost in the bedroom at the top of the stairs is loose. * Much of the
furniture is worn in places. * The bench associated with the kitchen table
downstairs is wobbly. * The upstairs kitchen lighting is poor. * Much of the
kitchen equipment is old. * The gaming system associated with the kids
room TV is VERY old and outdated.
Lots of room for a large family gathering and lovely scenery! Large garage can fit 4 cars, 2 kitchens and plenty of seating space.
I absolutely loved the cabin! It was very clean, had everything we needed & then some. We did Smores by the fire pit & the pooll was an awesome treat. My family truly enjoyed it and we will be back! Thank you so much Liyidia for working with our schedule also, you're the best!
This is our fifth year of trying to find a vacation house that will fit all of our needs - number of bedrooms, number of bathrooms, a pool, etc. THIS place was what we have been looking for. I have already booked it for next summer. There are two kitchens, which means two fridges! There are plenty of bedrooms and beds and we loved the open layout of the living room, kitchen, dining area. The dining table can sit 12. There was even a high chair available there so we didn't have to bring one. The driveway was a particular favorite of all our 3-4 years olds because it was flat and they could ride their tricycles and other "cars" for hours on it! We loved the remoteness of it - weren't bothered by anybody. There was internet if we needed it.
We went with the intention of making this our family vacation destination each summer. We have 8 adults and LOTS of grandkids and this place met every need we had. PLUS the price was right.
Yulia and LIdiya were very helpful and answered any questions we had.
I would highly recommend this place for large gatherings! In fact, I have already recommended it to some!
The owner states the house is undergoing renovations which is not true. There is poison ivy all around the pool which is unsafe for the kids. The electrical outlets did not work in one of the lower bedrooms. There was mold and mildew all over the patio table. The first level bathroom sink was clogged and the bathrooms were carpeted. I was not very happy at all with my stay.