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Harmoni One Convention Hotel and Service Apartments
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Reviewed November 1, 2013

Let me start with the overall rating. The rating I gave is relative to the 3 to 4 stars hotels in Indonesia. I have definitely seen other 3-star hotels that are better compared to Harmoni One (HO) in other countries.

The lobby is huge, however, dimmed even day-time, the lights were turned off in late morning. It has low ceiling, therefore not complementing the grand impression it is supposed to give. You will be greeted with individual check-in desks. This is good concept for low flow of guests; however during crowded times, it could be a little discomfort to the guests who than have to manage the queue themselves as they are unlikely to be queues formed like you see in traditional check-in counter (there are just sofas surrounding the check-in desks). There was live piano and singer in one side of the lobby in the evening, since the lobby is so huge and under-utilised, the live music somewhat did not gel into the environment, in my opinion.

The room we had was superior twin, smaller with what we expected, although equipped with bathtub. Amenities were basic. Only bath towels (2) and bath rag was provided; no face or hand towels. Note that this room we had on the second floor is one of the rooms in the centre row of the floor. There are two back-to-back rows in the centre of the floor; therefore the glass window of the room opens to a closed corridor. Although the corridor is decorated with partitions, ornament plants and soft lightings; it still is awkward to have the full glass bay window of your room opening to a corridor. Water pressure was ok, beds were ok, day bed was a bit dusty and dirty. again, overall is ok for Batam standard. There were couple canned drinks and a pack of ground nuts free in the fridge.

The buffet breakfast was standard. A few improvements could be done here and there, like the table setup (our table was setup without napkins). The food selection was ok, but I am more concerned to quality than choices. The egg-station uses fresh-eggs with good omelette.

One thing to warn you: the lobby, restaurant and swimming pools are SMOKING areas. There seemed to be no dedicated areas for smokers. This is not acceptable to me personally. Many very selfish and foolish smokers happily puffing away in the lobby and restaurant, which are air-conditioned. Shame on them!

  • Stayed: November 2013, traveled with family
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Thank Ymarzuki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2013

Harmoni One has a very huge lobby ... nicely-decorated, supremely spacious & cozy; it does make you want to say 'WOW'!
(We got it for a "2D1N offer" at S$38 per pax).
Nothing more we could complain about ... since it is our 1st visit to Batam Island and our 1st hotel stay.

It is relatively a good hotel while its SUPERIOR rooms are reasonably spacious. DELUXE rooms would be much better (I think).
Hotel staff manning the shuttle counter are helpful, patient and speaks good English (hotel's shuttle go to Mega Mall, Nagoya Hill & BCS)

There is a kiddy pool, jacuzzi pool & the main swimming pool ..... clean and reasonable. Location of hotel is reasonable .... Sari Bambu restaurant & an Italian restaurant are just across the road from the back-entrance/exit. On the right-side of hotel's main entrance, you can find murtabak after 5-10 minutes' leisure walk. Mega Mall is about 10-15 minutes' leisure walk from the back-entrance/exit.

Don't expect to have a window in your room as most of the rooms were enclosed facing a display window. There was also smoke smell in the room; which disappeared after a while. Breakfast was nice but refill was really slow.

  • Stayed: October 2013, traveled with family
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1  Thank Arrmanas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013

Harmoni One hotel is just 5 mins away from the Batam Center Ferry Terminal. Upon arrival, I was in awe.The architecture of the hotel is pretty impressive especially the pool area. The chinese restaurant, Lim's Garden is pretty good. But service was really slow for our private function room. Was quite disappointed that they waiters took forever to refill our water glasses, which I badly needed. Otherwise, the food was quite good.

For more photos of the hotel and places I've visited during the city tour, check out http://heyyzel.blogspot.sg/

  • Stayed: August 2013, traveled with friends
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2  Thank Heyyzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

we stayed here as we were attending a wedding celebrated here.
Overall...the hotel was good.
The lobby itself is huge..
The hallway was brightly lighted and looked so grand..
The room was quiet spacious...and i actually liked the part where there's a massage space...
Pool opens until 10pm
clean sauna as well..
Breakfast was acceptable...
However these are
few set backs:
Only 2 out of the 3 lift
s were in use..the lifts were small and slow..hated that so much
No complimentary ride to the jetty (nearest shopping mall,forgotten the name) we have to take the cab
Other than that this hotel is ok

  • Stayed: September 2013
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2  Thank cpd29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

hotel stay was included in a promo that bought off groupon. as we had a very terrible day tour ( we reach batam time at 9am but only set off at 1230pm and other hiccups came along), we did not have high expectation for the accommodation that the tour had arranged for us. Plus reading the past review on TA, we just kept our finger crossed.

probably due to the hiccups we experienced, the tour guide upgrade our room from superior to deluxe.

we were quite impressed with the standard of the room, the the overall cleanliness of the room.

basically we are non smokers, but we did not request for non smoking room. after all, from our experience, some smokers still smoke in the non smoking room if they are allocated to stay in that room. ( no offence to readers, just a general view)

cigarette smell was not overwhelming pungent, there was a lingering smell however still acceptable when the ventilator and air con is switched on.

no terrible stains found on sheets, though bed a little hard but they have soft comfy pillows :) had quite a good rest.

yes, if you are intending to use their bathtub, there is a high chance of getting the 'yellow' water other reviewers were commenting about. we noticed that we had this issue when we tried to fill the water more than 50% of the tub. hence, we top the water 1/3 at a time. issue settled. no yellow water.

we had experience such 'yellow' water incidents at other hotels too ( in other countries).. so we are pretty ok with it.

however, i believe there was a sewage issue in our toilet as there was a pungent sewage smell expelled every now and then. issue will be resolved when you switched on the ventilator in the toilet continuously.

overall, housekeeping did a pretty good job in maintenance of room.

we ordered room service for dinner as mentioned by other reviewers, location is pretty isolated hard to get food once out of the hotel.

reception/ room service ladies on the line have a good command of english, service was quick and server was polite. food was pretty good as well.

it happened that the evening we stayed, there was a wedding reception at the roof top pool. so we could not access the pool at night. we tried to go in the morning but it was raining :( guess not much luck for us to use the pool :/

breakfast spread was not that fantastic, but sufficient to fill us.

for a 2d1n stay, i will recommend and be back if there is a chance.

Room Tip: get a deluxe over a superior room
  • Stayed: September 2013, traveled as a couple
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3  Thank ml08576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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