We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,304)
Filter reviews
2,304 results
Traveler rating
748
896
451
121
88
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
748
896
451
121
88
Show reviews that mention
All reviews new wing flying fox swimming pool family room table tennis ferry terminal water sports jet ski free shuttle banana boat cake welcome drink shuttle service live band family trip short getaway nagoya hill
Selected filters
Filter
Updating list...
33 - 38 of 2,304 reviews
Reviewed 3 weeks ago

Good resort with all kind of facility like swimming pools, kids play area, water sports, go carting, breakfast, hotel staff, greeting. All staffs are really heart welcoming the guest. So you keep on smiling entire day. They support for each and everything you want like taxi, food, facility etc.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ramesh_Kumar_227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Mufrani, General Manager at HARRIS Resort Batam Waterfront, responded to this reviewResponded 2 weeks ago

Dear Valued Guest Ramesh Kumar,

We thank you for your time to sharing your great experience during stay at HARRIS Resort Waterfront Batam that would be useful for our valuable guest. We pleasure to hear your great comment related to our resort is nice family resort with everything in one, many kids’ facilities such as swimming pools, kids play area, water sports, go carting etc. We also pleasure to know that all staffs are really heart welcoming the guest, always greeting, smiling entire day, and support for each and everything. The customer satisfaction is our priorities as we strive every day to provide the highest standards of service for our valued guests. We do hope it is not too long until we are able to welcome you back and remain committed to serving as a home.
We would love to welcome you and your family back and we wish you had a beautiful day ahead.

HARRISly yours
HARRIS Resort Waterfront Batam Management & team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

I’m Glad that I brought my family to stay there at Harris water front. They had lots of fun.... they had big Swimming pool, gym, kids corner, out door restaurant, Basketball, Table Tennis, pool table, spa center etc... so they do not have to go elsewhere to find activities is all inside the hotel.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank j0nathan520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Mufrani, General Manager at HARRIS Resort Batam Waterfront, responded to this reviewResponded 2 weeks ago

Dear Valued Guest Jonathan520,

We thank you for your time to sharing your great experience during stay at HARRIS Resort Waterfront Batam that would be useful for our valuable guest. We glad to know your great comment that you had good stay, lots of fun, big swimming pool, gym, kids corner, outdoor restaurant, basketball, table tennis, pool table, spa center etc that accommodate the stay. A positive Guest experiences will serve as an encouragement to all of our team members as we strive every day to provide the highest standards of service for our valued guests. We do hope it is not too long until we are able to welcome you back so we could remain committed to serving as a home.
We would love to welcome you and your family back and we wish you had a beautiful day ahead.

HARRISly yours
HARRIS Resort Waterfront Batam Management & team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Best staff and service. The food was amazing. Very good standard in every way. The rooms were clean and very spacious. The place around was beautiful and lots of facilities. You cannot go wrong with Harries. I have tried others and nothing comes close.

Date of stay: September 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank georgesW1193KB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Mufrani, General Manager at HARRIS Resort Batam Waterfront, responded to this reviewResponded 2 weeks ago

Dear Valued Guest GeorgesW1193KB,

We thank you for your time to sharing your great experience during stay at HARRIS Resort Waterfront Batam that would be useful for our valuable guest. We pleasure to hear your great comment related to our staff and service is best, amazing food, very good standard in every way, clean rooms, very spacious, best service as well. We glad to know that your stay worth every moment, beautiful and lots of facilities that make your stay event memorable one. The customer satisfaction is our priorities as we strive every day to provide the highest standards of service for our valued guests. We do hope it is not too long until we are able to welcome you back and remain committed to serving as a home.
We would love to welcome you back soonest and we wish you had a great day ahead.

HARRISly yours
HARRIS Resort Waterfront Batam Management & team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

The resort was 20mins from Sekupang Terminal. Resort was relatively new with a huge pool. However, we were disappointed by the service given as guests there.

We were told the hotel provide FREE land transfers only from Sekupang/Waterfront terminal. We did a last min change from BTC to Sekupang with the operator on the day of our departure. When we arrived, we waited 20mins for the shuttle. It finally came and the driver simply rejected us because we booked the hotel through Agoda. This is the first time I've ever heard of such a thing! The driver even had a list of arriving guests and my name was on it. I contacted the hotel immediately and they just brushed it off by saying it's a "miscommunication".

The driver's friend then approached us. After knowing we're going kelong for dinner, he offered to drive us to hotel for free and to kelong at SGD23. We suspect they made a deal with each other to pull this stunt. We complied as we just wanted to get to the hotel since the hotel doesn't allow grab/gojek. The driver ended up coming back without picking "other guests" like he said he had.

Other things to improve was there were couple of stains on bath towel and bedsheet. Booked a room with king size bed but was given 2 single beds instead because of overbooking. The shower design was a fail, water flow out of the glass divider everytime we shower. No bartender at the pool bar most of the time even when it said it's open. Breakfast buffet was boring and blend. Housekeeping service was slow. Room wasn't very soundproof. Was woken up by loud guests talking and kids running outside. The resort has lots of potential but overall experience we had was poor.

Room tip: Check in early to avoid bed preference disappointment
Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
1  Thank CherylMaxaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Mufrani, General Manager at HARRIS Resort Batam Waterfront, responded to this reviewResponded 3 weeks ago

Dear Valued Guest CherylMaxaye,

We thank you for your time to sharing your recent experience during stay at HARRIS Resort Waterfront and we do apologies for any inconvenience has experienced. We do sorry that our further action on that time could not meet your expectations. We will definitely share your feedback to our management and team to add more training and coaching in order to improve our services forward and will not happen again. We will held further discussion and deeply investigate to each concerning department. At HARRIS Resort Waterfront, we always strive to improve our guest experience and do so by continuous upgrades of our hotel facilities and services, which take us from Good to Best on our quest to satisfy our valued guests. Your input is our better future so we eager your feedback.
We look forward to another opportunity to welcoming you back at our resort and we wish you had a nice day ahead.

HARRISly yours
HARRIS Resort Waterfront Batam Management & team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

The hotel staff are all very friendly. They always have a smile on their face and very patient with your enquiries.
The room is good with firm bed. But cleaniness need to improve abit as can see stains on the towel. The toilet also need improvement as there is no door to the shower area and the slope is not steep enough so the water all float out and the whole toilet is wet everytime we shower. We are family of 4 and booked the family room, only 2 sets of toilet essential is provided so need to call to request for two more. TV options are good. Air con is strong enough and is able to set timer.
Facilities are good in general. Enough to occupy my kids for the two days.
Ala carte food menu is good and taste good but only have one option within the hotel. We had it for three times in two days so get abit sick of it. Breakfast is acceptable. Just need to take note of the flies.
Overall it's a good trip.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lipandayan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Mufrani, General Manager at HARRIS Resort Batam Waterfront, responded to this reviewResponded 2 weeks ago

Dear Valued Guest Lipandayan,

We thank you for your time to sharing your great experience during stay at HARRIS Resort Waterfront Batam. We glad to receive your great comment related to our staff friendliness, always smile, patient, the room is good as well for the Air con. We pleasure to know that our facilities are good, acceptable breakfast, enough to occupy the kids and overall is good trip. The customer satisfaction is our priorities as we strive every day to provide the highest standards of service for our valued guests. On the other hand, we take good note with your concern about cleanliness, the toilet, the flies and we will inform to each concerning department to fix and solve the issue. We always strive to improve our guest experience and do so by continuous upgrades of our hotel facilities and services, which take us from Good to Best on our quest to satisfy our valued guests. We do hope it is not too long until we are able to welcome you back to our resort and remain committed to serving as a home for your next visit.
We would love to welcome you back and we wish you had a beautiful day ahead.
HARRISly yours
HARRIS Resort Waterfront Batam Management & team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews