I used the on-line system for Holiday Inn to book a reservation for trip about 1week in advance. After making the reservation, there was a storm and a rock slide on the main road that we would be taking to the hotel. Since it was a pleasure trip and not urgent, we decided to cancel the trip the day after making the reservation. I called the hotel to cancel (giving them a 4 day notice), and they told me that I could cancel but that I would have to pay the entire amount of the room which was almost $250 for two nights. They would not cancel the charges off my credit card. They said that I had made the reservation using their "advance purchase" option when I made the reservations online. I had NO IDEA that i did this. In fact, the confirmation notification email that i received does have language to that effect, but also has language that indicates that you can cancel the reservation as well as an icon that shows modification/cancel options. In addition, i immediately checked my card and there was no 'hold' or charge or charge on my card. I talked to the manager there, and was treated rudely and still told that the charges would be taken from my credit card. I am in the midst of disputing the charges with my credit card company. I would not advise anyone to stay at this hotel nor any Holiday Inn Express because this is a complete scam. Google this problem and you will see the same complaints from as far back as 2008. All the complaints are exactly the same. This is a COMPLETE SCAM. Buyer beware.
This is completely a scam because they keep your money and then rebook to another customer, which they actually did in my case.
- Official Description (provided by the hotel):
- The Comfort Inn Blairsville Hotel is nestled in the beautiful North Georgia Mountains. We are located in downtown Blairsville and conveniently adjacent to Butternut Creek Golf Course which is one of the area's finest public golf courses featuring 6,536 yards of dramatic fairways. You'll find comfort and Southern hospitality while enjoying fresh air and amazing scenery at our hotel. Our hotel is in close proximity to Brasstown Bald, Helton Creek Falls, Lake Nottely, Lake Chatuge, the Appalachian Trail and the Chattahoochee National Forest. After a long day of work or play, unwind in our indoor heated swimming pool or in one of our king Jacuzzi suites. Our hotel features a complimentary hot breakfast, free local calls, high-speed wireless Internet, refrigerator in all rooms, guest laundry and our luxurious comfortable bedding. ... more less
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- Also Known As:
- Holiday Inn Express Blairsville Hotel Blairsville
- Holiday Inn Blairsville