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“Terrible”

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Crystal Springs Motor Inn
Ranked #4 of 9 Hotels in Zephyrhills
Reviewed April 10, 2008

Having contacted management directly and established specific dates and prices, imagine our surprise when we arrived and were told we were a day early and our accomodation was not available till the following day. We would have to take a housekeeping room for the night (at full price). It was filthy dirty & filled with insects. Moved the next day to the agreed upon accomodation and discovered that management would not honor our pricing agreement arrived at earlier thus shortening our holiday by 4 days. I guess we shouldn't have been surprised when we discovered there was no pool (it had been removed), the housekeeping did nothing but change towels daily unless we directed them specifically (vacuum, clean the tub, etc.), the lighting in the bath made it impossible to shave or put on make-up with the rest of the lighting being equally bad. Add to this the surly, take it or leave it attitude of management and staff and you have a recipe for a despicable holiday at unreasonable prices.
Do yourself a favor and don't even consider going there.
Disgusted visitors from Canada.

Stayed: February 2008
1  Thank SailorCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal_Springs_Inn, Owner at Crystal Springs Motor Inn, responded to this reviewResponded November 7, 2008

Crystal Springs Management would like to respond to this review of our motel. When we take reservations over the phone we reconfirm the arrival date, departure date and the rate with our guest before hanging up the phone. This is very important to do especially during our busiest time of year. We do this so problems such as this can be avoided and prevents us from overbooking our rooms. Fortunately, we had a room available for this guest when they arrived a day early. As this was our busiest time of the season, we were not able to provide a room for a lower rate. As for the room being described as a “housekeeping” room, we have no such rooms available. All of our rooms are set up as kitchenettes. They are equipped with a stove, microwave, refrigerator, coffee pot, dishes and pots and pans. Our rooms also have cable TV. Our motel also allows for guests to keep their pet with them in their room for a small daily rate per pet. As for our housekeeping staff, they work hard to make sure our rooms are clean and presentable. If the rooms are vacant for a few days before a reservation arrives, we require them to check the room to make sure everything is ready for the guest arrival. For long staying guests, fresh towels are offered daily and bed linens are changed by request of the guests. Our housekeeping staff will also check with our guests to see if they require any cleaning service. We ask this because some guests prefer to be left alone. We pride ourselves as providing a clean, friendly environment and when problems are brought to the front desk staff, we strive to correct any concerns a guest may have. We feel your stay with us should be an enjoyable experience. We apologize for the problems you experienced during your stay and hope that you will once again visit our establishment.

Thank you for staying at Crystal Springs Inn.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (15)
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13 - 15 of 15 reviews

A TripAdvisor Member
Fort Lauderdale, Florida
15
Reviewed May 21, 2006

Based on the first review, I was expecting a clean and nostalgic hotel. Let me tell you what I found instead. The room looked like it hadn't been cleaned in ages, a quick wipe of the counter confirmed the dust/dirt pile up. This is probably the seediest place I have ever seen or attempted to stay at. After payment of one night's stay, I checked out. There were dirt on the sheets, a dust film on the floor - not to mention, the room would get infested with bugs every time I opened the door. I would not recommend this hotel to my worst enemy. Instead, I would say to stay at the Microtel- it is clean, new and in a shopping area. The fact that the two rooms (Mircotel and Crystal Springs) were the same price is ridiculous. I cannot even believe I paid $65 to stay at the Crystal Springs- it's highway robbery.

  • Stayed: May 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
San Francisco
1
Reviewed November 13, 2005

If you like a nostalgic, family oriented and charming motel, this is the place for you. It is still under remodeling but the rooms are cleaned. I like it because it's non-smokind and pets friendly. Unfortunately, the pool is out of order so hopefully it will be open soon.

  • Stayed: October 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Springs Motor Inn

Address: 6736 Gall Blvd, Zephyrhills, FL 33542-2511
Location: United States > Florida > Zephyrhills
Hotel Style:
Ranked #4 of 9 Hotels in Zephyrhills
Number of rooms: 30
Also Known As:
Crystal Springs Hotel

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