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“Unreasonable Business Practices”

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BEST WESTERN PLUS First Coast Inn & Suites
Ranked #1 of 6 Hotels in Yulee
Certificate of Excellence
GreenLeadersSilver level
Lakewood Ranch, Florida
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Unreasonable Business Practices”
1 of 5 bubbles Reviewed May 3, 2014

Be careful if you book this hotel! We had to cancel due to being unable to drive in storms and floods, and they would not waive their cancellation charge. Best Western customer service asked them to waive the charges and they STILL would not do so. Very customer-unfriendly!

  • Stayed May 2014, traveled with family
    • Service
Helpful?
Thank Boomergirl202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS First Coast Inn & Suites, responded to this review, May 10, 2014
Dear Boomergirl202,

We are sorry to hear we were unable to cancel your reservation, as we have no control over third party reservations (ie booking.com, expedia.com). We are sorry that booking.com was unable to cancel your reservation and hope that this will not effect what you think of our hotel. We do our very best to make sure our guests enjoy their stay here with us, and we apologize you were not able to experience this do to the big rain storm.

Best Wishes,
The management team at
Best Western Plus First Coast Inn & Suites, Yulee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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514 reviews from our community

Traveler rating
    309
    138
    39
    18
    10
See reviews for
179
193
38
42
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed April 29, 2014 via mobile

Just need a room for an overnight stay. Nice hotel and room in a small town. The AC was quite noisy. Nice small breakfast bar lack of sausages and bacon. Ran out of coffee. Had to tell server we need some.

Stayed April 2014, traveled with friends
Helpful?
Thank Kalyann K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS First Coast Inn & Suites, responded to this review, May 2, 2014
Dear Kalyann K,

Thank you for taking the time to review your recent stay here with us. We appreciate knowing the things you enjoyed as well as those areas that need our attention a little bit more. While you were in town we hope you were able to visit Amelia Island and after a long day come back and enjoy some nightly nachos and freshly baked cookies. Throughout your travels north or south we hope you stop back in and enjoy a nice stay here with us.

At your service,
The team at
Best Western Plus First Coast Inn & Suites, Yulee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 25, 2014

After spending 9 hours on the road, we need a place to stop. We found the best western just over the Georgia border in yulee, Florida. The staff was very friendly and helpful, especially Tami, and the beds were soooo comfortable. We will be back on our way through again!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheebacca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS First Coast Inn & Suites, responded to this review, April 27, 2014
Dear Cheebacca,

Thank you for taking the time to review your stay here with such kind words. I have shared your comments with the staff and they join me in thanking you for your wonderful comments. As we all work hard to accommodate each and every guest, we are pleased to hear you were comfortable and able to relax and enjoy your stay while traveling.

Again, we thank you for the kind words and look forward to the next time you are in the area.

At your service,
The team at
Best Western Plus First Coast Inn & Suites, Yulee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia
1 review
5 of 5 bubbles Reviewed April 20, 2014

Tami was the biggest help and was so sweet to us! the hotel was at a great location and anything i had trouble with tami fixed immediately she was amazing! I give her 10 stars on how she handled everything.

Room Tip: any room is a good room!
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mimmzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS First Coast Inn & Suites, responded to this review, April 23, 2014
Dear Mimmzy,

Thank you for the kind words about our hotel as well as our team, including Tami. We are pleased to hear that Tami was able to show you how much we care about out guests. Along with the great customer service we hope that you were able to enjoy our hotel and the near by Amelia Island. I have shared your comments with the team and they join me in thanking you for the kind words and wish you the best during your travels.

Hope to see you again soon!

Best Wishes,
The team at
Best Western Plus First Coast Inn, Yulee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 15, 2014

This is the second time that I have stayed at this hotel. It is clean, fairly priced, accept dogs and close to Amelia Island. It is located right off I 95 which means the location is perfect for the annual winter migration to and from Florida.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS First Coast Inn & Suites, responded to this review, April 19, 2014
Dear Robert W,

We love repeat guests! Thank you for the great words about the hotel. When a guest comes back by choice we know we are doing something right. There are so many options today is really is all about the customer service. Our team offers great customer service and they truly enjoy what they do.

We look forward to serving you again soon!

Sincerely,
The team at
Best Western Plus First Coast Inn, Yulee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crossville
Level Contributor
5 reviews
5 hotel reviews
5 of 5 bubbles Reviewed April 12, 2014

I drive a short truck and stay in motels 1 or 2 times a week. I try to plane my trips so I will be near a Best Western motel. I have found the give me the best value and the most comfortable rooms. Also there breakfast are a great value. The only problem I have is that some of the Best Western motals dont have truck parking. I have trouble sometimes trying to make reservations. This is because my hours of service is hard to make it to a motel.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS First Coast Inn & Suites, responded to this review, April 19, 2014
Dear John L,

Thank we would like to thank you for the kind words about our hotel and your most recent stay. AS we do our best to accommodate all of our guests, sometimes we fail. We would like to thank you for being a true Best Western member. We are pleased to hear that we had lived up to other Best Western hotels that you have stayed in within your years of traveling. While you were here we hope you were also able to enjoy the little extras we are able to offer to our guests, like our freshly baked cookies and nightly nachos.

Again, thank you for your kind words and look forward to serving you again in the future.

At your service,
The team at
Best Western Plus First Coast Inn Yulee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navarre, Florida
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 9, 2014 via mobile

Great service, great price. Room was very nice and clean. Will be staying there again! The ease of check in and check out was great and I got my room for less then quoted on phone.
Breakfast was the only down side. Not much to choose from but not the worst I have seen.

Stayed April 2014
Helpful?
Thank ChrissyLynn71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS First Coast Inn & Suites, responded to this review, April 19, 2014
Dear ChrissyLynn71,

Comfort, cleanliness and customer service have to be the three most important things when traveling and we'd like to thank you for noticing we provide them all. It is so wonderful to hear when a guest is happy and have enjoyed their stay. We all do our very best to make sure each guest is well taken care of and receiving the best service. I will be sure to share your comments with the team and we look forward to serving you again the next time you are visiting the area.

Thank you,
The management team at
Best Western Plus First Coast Inn, Yulee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS First Coast Inn & Suites

Property: BEST WESTERN PLUS First Coast Inn & Suites
Address: I-95 Exit 373, 462577 State Road 200, Yulee, FL 32097 (Formerly Country Inns and Suites Yulee)
Phone Number:
Location: United States > Florida > Yulee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Yulee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS First Coast Inn & Suites 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Located just North of Jacksonville of I-95 Exit 373, This newest Hotel in Yulee offers Hot Breakfast, Meeting Room, Fitness Center, Business Center, Outdoor Pool and SPA, and over 120 digital and HD Programs. Close proximity to Jacksonville Airport, Amelia Island and Fernandina Beach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Priceline, Hotels.com, Orbitz, Best Western, TripOnline SA and HotelQuickly so you can book your BEST WESTERN PLUS First Coast Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

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