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“Night of disappointment”

The Cheesecake Factory
Ranked #2 of 26 Dessert in Winter Park
Certificate of Excellence
Price range: $0 - $35
Cuisines: American
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Restaurant details
Good for: Bar scene, Large groups, Families with children
Dining options: Breakfast, Late Night, Dinner, Lunch, Outdoor Seating, Reservations
Reviewed September 6, 2012

Last week we journeyed 35 miles with another couple to The Cheescake Factory - only to leave $150.00 poorer and with deep regret in our visit. I would rate the entree's as satisfactory, although way overpriced. The desserts were excellent.
What surprised and irritated us involved the unecessary amount of inconvenience of our meal.
Our entree's were not served together so we had to sit for 5-7 minutes (while our food is sitting at the table getting cold) for the final entree to be presented so we could all begin eating together. Only then did one of our diners found that they gave him the wrong type of rice (white vs. brown). Instead of just bringing out a serving of brown rice they took his entire entree back to the kitchen - of which required him to sit there for another 5 minutes waiting for his meal. We found this inconvenience petty on their part and costly on ours - and at $19.95/entree. We were convinced this was our last visit when subjected to such insult and management making no attempt beyond apology for a poorly timed and unecessarily delayed meal.

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Thank femailcreation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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340 - 344 of 455 reviews

Reviewed August 27, 2012 via mobile

A lot of great food here, their menu is like a novel so A LOT to choose from. Great surroundings and amazing cheesecake. Always a favorite.

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Thank Cody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2012

True, The Cheesecake Factory is not about "cheese" but about a great variety of tasty dishes from around the globe! I particulary love the Thai dishes. Oh my goodness, what am I saying.... of course there is cheese! CHEESECAKE, that is, and of every variety! I'm kinda stuck on the old fashioned cheesecake with fresh strawberries. It isn't the same as New York, but scrumptiouly delicious anyway. And the menu changes, so there are new dishes to try.

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Thank Rosella Angel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2012

The menu is so large it's hard to choose from. Even though its a chain, each restaurant feels different. You always get great food, large portions, drinks are yummy and service is excellent. If you eat there a lot you will GAIN weight!

Thank Barbra N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2012 via mobile

The food comes in large amounts. You could easily split a meal between two adults. Everyone in my party was happy with their food. The waitress was extremely nice and helpful. She even gave us some advice since we were there for dinner before seeing a very big midnight premier of a popular movie at the theater next door.

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Thank Baker55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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