I have been to this restaurant many times and always had a good experience. We had gift cards for $100 total that we bought at Costco for $80. We used our bogo coupon for our meal and then tried to use our gift cards to pay. Gift cards are the same as cash. The manager refused to take our gift cards because we had already used our bogo. Now gift cards are the same as cash but he said because we bought them at Costco, we could not use them with bogo free. He "discussed" the issue with us at the table because we felt it was wrong to not accept the gift cards for $100 since that is what Costco sold them to us for. He said he was here to make money and he would not be making money if he accepted the Costco discounted gift card along with bogo. This was wrong at many levels. I can usually see the other side of things but this was just bad service. Either his restaurant was going to take a loss or we as the customer were going to take a loss. He refused to take the loss and left the loss with us. We were so surprised. The bogo says it can't be used with any other discount but it doesn't say you can't use gift cards to pay for bogo. At one point he said it was clearly written on the coupon that it wasn't good with gift cards but we showed it to him and none of us could find where it said that, including him. He even said that he could see our point a little bit. He was not going to back down. So we paid for the meal with our gift cards and we were not able to use our bogo coupons. The person we were taking out for their birthday is a doctor in the area and getting ready to open a men's hormone replacement clinic 1 block away. He will never return because of the experience and that will be a great loss for Pannullos. He would have been there alot had it been different. Really sad that this is what happened, especially since we have enjoyed the restaurant f before now. The little bit of money that he would have lost to make things right would have made us customers for life and increased his business in the future through our friend. Such a shame. Our waitress was wonderful and I can tell she felt so bad about the whole thing. We tipped her well.
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