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Ways to Experience Legoland Florida Resort
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Reviewed 2 weeks ago

Hunter at the customer service window is a very rude guy. Check your cups for ants! As they are in the soda machines! Nothing was done for us. I have emailed and called...still waiting to hear from someone! We just got our annual pass...not even sure if we will come back....NOT HAPPY!!!!

Date of experience: September 2019
Thank Stacie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristen F, Manager at Legoland Florida Resort, responded to this reviewResponded 1 week ago

Hello Stacie,

Thank you for taking the time to provide feedback on your recent visit with us.

We are sorry to hear that any part of your experience may have been less than awesome! We complete regular checks of our equipment to ensure that they meet the highest standards of safety and cleanliness, and are very eager to research your experience further. When you have the opportunity, please send us an email at LLF.Experience@legoland.com and reference case #4952439 so we can better assist you.

Thank you again for your feedback, and we look forward to speaking to you soon!

Cristen F.
Guest Communications
LEGOLAND Florida Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Last week was my family's first trip to Legoland. My four-year-old son certainly enjoyed the place. The park is lively and beautiful, and it offers many kid-oriented activities. However, parents should know that milk is not widely available at the park's restaurants. Only one ice cream shop all the way at the back of the park offers individual cartons of regular milk. This revelation was disappointing, especially given the number of young children who surely visit daily and who need regular milk as part of their meals. Beverages for children (e.g. milk, apple juice, etc.) are limited throughout the park. Hopefully, Legoland will consider putting milk on the menu at all/most of its eateries in the future. Despite this inconvenience, Legoland delivered a fantastic experience, and as annual passholders we look forward to going there again.

Date of experience: August 2019
Thank SMC0725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LLFRJaynie-N, Manager at Legoland Florida Resort, responded to this reviewResponded 2 weeks ago

Hello from LEGOLAND Florida Resort,

Thank you for taking the time to share your experience with us through TripAdvisor!

Firstly, thank you for being an annual pass holder!! We are glad to hear that you and your son had an awesome time during your visit with us! We appreciate your feedback on how we can improve in the future, and will be sure to review your comments further to ensure we offer the best experience possible to our guests!

Thank you again for sharing your experience with us, and we hope to see you again soon!

Jaynie N.
Guest Communications
LEGOLAND Florida Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Went to LEGOLAND in February of 2019. It is a great park for smaller children. Don't expect any over the top rides. Staff is great - food is okay.

Date of experience: February 2019
Thank E8174NSstephenm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LLFRJaynie-N, Manager at Legoland Florida Resort, responded to this reviewResponded 2 weeks ago

Hello from LEGOLAND Florida Resort,

Thank you for taking the time to share your experience with us through TripAdvisor!

We are glad to hear that you and your family had an awesome time during your visit with us in February! We appreciate your feedback on how we can improve in the future, and will be sure to review your comments further to ensure we offer the best experience possible to our guests!

Thank you again for sharing your experience with us, and we hope to see you again soon!

Jaynie N.
Guest Communications
LEGOLAND Florida Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

It was a relief for both me and my four year old that after a day at the magic kingdom we were here and able to choose a ride and go on it within 10 minutes. For that reason alone, a much more pleasurable day. The park was fine, very spread out, but with several nice choices for littler ones. She especially liked the free driving cars with no rails. Water park seemed good though we were rained out soon after entering. The staff is very young and a bit bored but still nice.
Big plus: they gave us rain passes for losing half a day.

Ps none of these Orlando parks are worth any where near their admission price, but while in Rome...

Date of experience: August 2019
Thank PelleasPhiladelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LLFRKristen-N, Manager at Legoland Florida Resort, responded to this reviewResponded 3 weeks ago

Hello from LEGOLAND Florida Resort,

Thank you for taking your time to share your experience with us!

While we are sorry to hear of you and your little one being rained out in the second half of your day, we are happy to hear that you had the ability to utilize our Rainy Day Guarantee for a second chance to visit us on a sunnier day! Also, how cool that you were able to have a more relaxed - but still awesome! - day with us due to the lower crowd levels in our slower season during school.

Thank you again for sharing your experience with us, and we hope to see you again soon!

Kind regards,

Kristen N.
Guest Communications
LEGOLAND Florida Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Signage clearly states daugter can ride, yet Legoland employees and manager argued that signage and info booklet we received at customer service desk were outdated due to new policy. Legoland complaints team reply back to me saying she was allowed to go the ride in question......so why did 4 employees argue with me for over 15 mins???

My opinion is that your Legoland employees were looking for an argument....looking to ruin somebody's day.....they were successful

Date of experience: July 2019
1  Thank legolandSucksducks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LLFRJaynie-N, Manager at Legoland Florida Resort, responded to this reviewResponded 4 weeks ago

Hello from LEGOLAND Florida Resort,

Thank you for taking the time to provide feedback on your recent visit with us.

I am sorry to hear that your experience in the Park did not meet your expectations!

We would appreciate the chance to follow up with you further on your visit; when you have the opportunity, please send us an email at LLF.Experience@legoland.com and reference case #4893063 so we can better assist you.

Thank you again for your feedback, and we look forward to your response!

Jaynie N.
Guest Communications
LEGOLAND Florida Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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