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“Almost Perfect - Just don't expect the advertised Lego toy....”

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Holiday Inn Winter Haven
Ranked #3 of 16 Hotels in Winter Haven
Certificate of Excellence
Freehold, New Jersey
Level 4 Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Almost Perfect - Just don't expect the advertised Lego toy....”
Reviewed July 16, 2014

This hotel has some wonderful things going for it - it is conveniently located, very clean, comfortable, reasonably priced with courteous staff - over all up to the Holiday Inn standards that I have come to expect. The added Legoland Shuttle bus service is a real plus. The hotel shares an entry drive with the Hampton Inn and an Outback Steakhouse on a busy local business road. The Red Lobster was on an adjacent property as is a Boston Market, plus a Panera Bread a few doors down.

The down side that kept me from awarding the 5th star was the advertised but unfulfilled Lego Toy that was to be given to guests with children. We were told upon checking in that the toys ran out very fast. Having read the same situation in other reviews I had hoped it was a temporary situation but apparently it is a regularly occurring problem. It was a bit of a let down and I wish the hotel would stop advertising on something they could not deliver. The other issue was the swimming pool, which closes daily at 6 PM. I had wanted to take my child to the pool after we returned from an early dinner, only to read the sign indicating the early closing time. This was highly unusual in my experience and my child was, of course, disappointed.

  • Stayed June 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
8 Thank OperaFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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242 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Carmel, New York
Level 4 Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 14, 2014

Will never stay here again nor will I recommend it to anyone of my friends or family.
We were told that my son couldn't get a minifigure because they were out of them for the past two weeks. I would've accepted that had I not seen one of the other employees behind the desk taking minifigures of out a box and putting them in a drawer. My husband and I couldn't believe how we were lied to.

Next day we come downstairs to the front desk and ask about the minifigures. We were told they were still out of them. We gave you the opportunity to be honest with us and you once again lied to us.

I guess what we saw the previous day was an illusion.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Stephanie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Winter Haven, responded to this review, July 31, 2014
Dear Stephanie F,

Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you an email with additional details

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ash, United Kingdom
Level 5 Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed July 3, 2014 via mobile

Great place to stay for business or if you are visiting Florida on a touring trip. Especially great if you are looking to visit the amazing legoland in Florida. The staff are amazingly friendly. Bar is great but food is not brilliant. However, there are plenty of typical American places to eat within walking distance. The rooms are large. Clean. And sone have great views. This is a lovely place to stay for business or families.

Stayed July 2014, traveled on business
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
109 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 29, 2014 via mobile

We chose this hotel because of it's proximity to Lego Land. The hotel offers a free shuttle to and from Lego Land which saves you $15. The shuttle is an actual bus from Lego Land with a very nice older gentlemen as the driver. You are dropped off right at the gate and picked up there as well. The AC is running when you climb in the shuttle - so refreshing.

The hotel also gives free Lego mini figures for kids which are now the hard-to-find Simpsons series. These are selling for up to $15 each so my twins were thrilled to get one.

The lobby is beautiful at this hotel with a waterfall to boot. The pool is outside and nice as well. The rooms are very big and spacious.

The downfall is no free breakfast. It is a buffet that includes pre-made omelets, sausage parties, fried potatoes, fruit, bagels, toast. It was $7.95 per adult and kids eat free. We figured it would have cost us more to go to McDonalds for breakfast for 4 people eating since the kids were free at the hotel. We also did not have to leave the property. We just are the breakfast buffet and hopped on the Lego Land shuttle - convenience when traveling with small kids is worth the price to us.

The rooms are very spacious with nice fluffy bedding and upscale decor, the bathroom was huge. Overall this is a very nice hotel. We loved the convenience of the shuttle and also being able to walk to several restaurants for dinner. We also noticed there was little to no noise during the night which tells you it's a solid well-built hotel.

Stayed June 2014
Helpful?
4 Thank SouthernIndianaGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
columbia, sc
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 19, 2014

Good stay. Jr. Suite was very spacious, clean and quiet. There was not enough lighting in the room in the evening. The condition of the carpet, furniture, bedding, bathroom, etc. was excellent. Quick drive to Legoland and many nearby restaurants to choose from. The biggest disappointment was lack of free breakast or mini-market to buy quick breakfast. In addition, they offered limited children's TV programming (no Disney Channel), but it could be purchased for an additional fee. I am not sure it was worth $160+ a night.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank midlandsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estero, Florida
Level 5 Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 17, 2014

We stayed at this property due to the close proximity of Lego Land. The first thing I noticed as we arrived is the hotel was not easily noticed from the main road. The property is located behind the Outback Steakhouse. I dropped my wife off at the front entrance to check and drop the bags and found parking was a challenge. I eventually found a spot after about 10 minutes. The check in process was smooth. The hotel is newer and was clean overall. The proximity of the hotel to Outback Steakhouse and Red Lobster is ideal. We walked to Outback with the kids. The next morning we went downstairs for the breakfast buffet which I do not recommend. Although very affordable, you get what you pay for, which in my opinion is below average. I would not eat at this hotel. Other than that, the hotel is ideal for an overnight with kids on the way to Orlando or after a day at Lego Land.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 515mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poland, Ohio
Level 5 Contributor
73 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 18, 2014

This is Holiday inn is quite new, the Staff is very pleasant and accomodating , Rooms were always clean and Comfy, Great Bar area, with a great bartender, Breakfast always good, Place is totally clean ...
A very nice place to stay and make it home base while you visit the area!

Room Tip: One of the nicer Holiday Inns!....Reservations a must unless in the middle of Summer, but Lego land...
See more room tips
  • Stayed June 2013, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
3 Thank DAVID L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Winter Haven

Property: Holiday Inn Winter Haven
Address: 200 Cypress Gardens Blvd, Winter Haven, FL 33880-4330
Phone Number:
Location: United States > Florida > Central Florida > Winter Haven
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 16 Hotels in Winter Haven
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Winter Haven 3*
Number of rooms: 97
Official Description (provided by the hotel):
Central Florida Hotel in Winter Haven, FL Welcomes You Whether you visit Winter Haven for business or just to get away, the Holiday Inn Winter Haven is designed to be your personal retreat. We're located between Orlando and Tampa, and we can meet you in the middle. You'll find the finest in upscale services at our hotel in Winter Haven. You'll have room to work, relax and make the most of your day. Our hotel is near the Cypress Gardens Theme Park and popular area attractions. Our great location makes it easy to visit the Winter Haven Theater, Historic Bok Sanctuary, the Fantasy Flight Museum or the downtown antique district of Winter Haven. Lodging here is ideal for corporate guests. Our Winter Haven hotel's location is within 10 miles of State Farm, Polyglass USA and Packaging Corporation of America. Our 24-hour Business Center offers privacy, and there is free wireless Internet access in our guest rooms. Our Winter Haven hotel's upscale amenities let you maintain an exercise regimen in our sophisticated Fitness Center. You can take a dip in the pool or soak in the Florida sun. The Cafe Blu serves breakfast and nightly dinner specials, and we offer in-room dining for your convenience. Our hotel in Winter Haven is a Certified Member of My Florida Green Council, where, together, we can make a difference. At the Holiday Inn, you'll experience service provided by a caring staff. Relax, and enjoy our Winter Haven hotel. ... more   less 
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Also Known As:
Holiday Inn Winter Haven Hotel Winter Haven
Winter Haven Holiday Inn

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