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“NOT at Legoland!” 3 of 5 stars
Review of Holiday Inn Winter Haven

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Holiday Inn Winter Haven
3.0 of 5 Hotel   |   200 Cypress Gardens Boulevard, Winter Haven, FL 33880   |  
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Ranked #2 of 17 Hotels in Winter Haven
Certificate of Excellence
Chattanooga
Level Contributor
91 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“NOT at Legoland!”
3 of 5 stars Reviewed November 19, 2012

I booked this hotel because when I called I specifically asked two different people if the hotel was next to Legoland and was told YES. I was visiting family in FL, they live in Garden Grove in Winter Haven so this would be the closest hotel to their home. The hotel is actually located in downtown Winter Haven, they have a shuttle to Legoland! The hotel overall is okay, it's very clean and the staff were all very nice and friendly. Unfortunately something they clean the carpet with or deoderizer or something did not mix well with me so I ended up with a bad headache and allergy type congestion and stuffiness. The beds in my room - yes I tried both of them - were extremely uncomfortable, the sheets were a little rough for me and the air conditioner was so loud I couldn't hear the TV. The TV had a guide that showed what channels were there but nothing that told what was on the channels so this was bothersome. I was booked into the hotel for 4 nights but checked out after the first night. They were very nice and refunded my money because with the allergy type symptoms I was having I was very stuffy. Ten minutes after leaving and being outside and in my car, I could breathe normal again. I also think this hotel is overpriced but that is just my opinion!!

  • Stayed November 2012, traveled solo
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank SouthernGal820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwillard, General Manager at Holiday Inn Winter Haven, responded to this review, November 21, 2012
First I want to say thank you very much for sharing your feedback with us. I am VERY sorry you were misinformed about our Location. I don't like to have any of our guest given false information. I am glad to know that my staff took such great care of you. It is a shame that your allergies flared up from our cleaning products. I really would like to know what I could do to make you a haapy guest. That is and always will be my goal to make my guest happy!!!
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190 reviews from our community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 11, 2012

We enjoyed our stay very much! The staff is very experienced in the service they provide. Upon check in Veronica made us feel welcome and offered toprovide anything that we needed to make our stay comfortable. She is a sweet heart! Next stop was the cocktail bar for a drink before settling into our room for the evenening. Susan is a great lady!! She made us a couple of wonderful drinks and offered some friendly conversation. We will definately make a point to stay here again!

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank RoxanneVallee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 5, 2012

We visited Legoland and I can sum up this hotel in a word: easy. The room was nice, w/ fridge and B+ furnishings. Bathroom C+. Comfortable beds; sometimes I take for granted bed size. These are queens, not double / full. But despite queen beds, the room had plenty of space. In the morning, we could grab breakfast quickly / easily and had a free, friendly shuttle to drop us off at Legoland (<5 min ride on new shuttle bus owned by Legoland w/ cold a/c and big comfy individual seats). Again, easy, easy.
> only 1 CON: FOOD at the onsite restaurant had huge range, from "B+" dinner (both the Quesadilla and the Shrimp Dinner) to "F" breakfast buffet (just awful, except for what we ended up taking "to go": coffee/tea, yogurt and packaged pastry / muffins). BUT it was a really slow time (<50% capacity) so maybe they were cutting costs and maybe breakfast is acceptable in peak summer.
>Also, hotel room cost was about $30-35 higher than I would have expected for comparable hotel (w/out regard to location). But, again, it is worth it if EASY is a priority (it was for us, w/ 2 well-loved, but high maintenance kids).

  • Stayed October 2012, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank uponrockytop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
107 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed October 31, 2012

This hotel is neat and clean and fairly basic. The rooms should go for about $75 a night (at the most) but they charge double that because they are located just a few miles from Legoland. There are few hotel choices if you want to be next to Legoland and this Holiday Inn certainly takes advantage of that. They give out kids eat free at the hotel coupons. We had breakfast here the first morning and it was pretty bad so we didn't go back the next day. There are only 2 elevators and 1 was out of service during our entire stay so there was a long wait in the mornings. Staff was friendly and housekeeping did a very good job. This is a no-smoking hotel which is a big plus in my book.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank x-well-traveled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed October 20, 2012

We stayed one night in this hotel, traveling from Miami, through Winter Haven, on our way to Legoland. We arrived around 8pm, check-in was easy. The kids received a small Lego pack each and we're really thrilled. It was a nice touch, that added to the excitement of visiting Legoland (especially for my 8yo son who is crazy about Lego, and more excited about Legoland, than Disneyworld!). Room was your standard Holiday Inn, met expectations in that regard. Good quality and everything you need. The main disappointment was the breakfast. We were given a kids eat free voucher on check-in, so were encouraged to eat in the hotel restaurant. The food quality was pretty poor. Knives, forks and cups were plastic! On the positive side it is about a 5 minute drive to Legoland, and there is a shuttle that seemed to go quite regularly. I would give this hotel 3.5/5.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank LizM26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
134 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed September 16, 2012

We stayed here again. From Friday 9/12 - Sun 9/16. The rooms were very clean and the hotel is really nice. We were very disappointed with the breakfast. Last time it was good, this time it was unedible. The food was cold, the sausage tasted like plastic and the fruit was still frozen!!!
We told the waitress we wanted to speak to the restaurant manager. She came out we told her the food was terrible and her response was; " I'm sorry ". To me that is an unacceptable response. I know we are not at a 5 star but we paid for a meal and it would be nice if we could have eaten it. We left our food. We went to Ihop and eat there.
I have written a very good review for the hotel but I would consider staying else where in the area because of the attitude of the restaurant. With family in this area we will be going back and I will try to find another hotel that values our business. 'I'm sorry' is not what you say to a customer to win their business. Very disappointed!!!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Joe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwillard, General Manager at Holiday Inn Winter Haven, responded to this review, September 18, 2012
Good Afternoon,
First let me say thank you very much for your feedback. Good or bad I want to know so I can correct anything that needs fixed or praise my staff for thier hard work. I can't tell you how sorry I am for the service and the food you received, both are unacceptable and will be addressed. I would love the chance to show you we do value our guest and we really do put out a nice breakfast. Please contact me directly on your next stay here in Winter Haven so I can have the chance to extend an apology in person and make this right.
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Grand Junction, Colorado, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 28, 2012

I booked this hotel through the "Family & Friends" program that the Holiday Inn participates in. It was my 5th stay at a Holiday Inn using this program. When my grandchildren and I arrived at 8:15 pm, after a two hour drive, we checked in and then asked about towels for the pool. Kids wanted to take a quick swim before bed. We were told by the front desk that she was closing the pool in 10 minutes. Said it was getting dark and would be dangerous. Kids were super disappointed.The two families ahead of us in check-in received Lego gifts. When I asked the desk clerk about the gifts she said "Those are for special bookings". Next day came down for breakfast. I was charged for the kids breakfast. Was told I needed coupons in order to have a free breakfast. The kids placemat/menu states Kids Eat Free when accompanied by an adult who is registered in the hotel and orders an entree. I was never given the option to purchase coupons or perhaps the "special booking" package. The hotel was clean, had a free shuttle to LegoLand. The A/C was so loud we turned it off, very stuffy in the room. Wireless internet did not work in our room.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Winter Haven, responded to this review, September 13, 2012
Dear Chris H,

Thank you for taking the time to post your feedback of our hotel. I am glad that you liked our location. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. Our apologies, it sounds like we fell below your expectations on this day. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance in the future to host you again.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Winter Haven

Address: 200 Cypress Gardens Boulevard, Winter Haven, FL 33880
Phone Number:
Location: United States > Florida > Central Florida > Winter Haven
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 17 Hotels in Winter Haven
Price Range (Based on Average Rates):
Hotel Class:3 star — Holiday Inn Winter Haven 3*
Number of rooms: 97
Official Description (provided by the hotel):
Central Florida Hotel in Winter Haven, FL Welcomes You Whether you visit Winter Haven for business or just to get away, the Holiday Inn Winter Haven is designed to be your personal retreat. We're located between Orlando and Tampa, and we can meet you in the middle. You'll find the finest in upscale services at our hotel in Winter Haven. You'll have room to work, relax and make the most of your day. Our hotel is near the Cypress Gardens Theme Park and popular area attractions. Our great location makes it easy to visit the Winter Haven Theater, Historic Bok Sanctuary, the Fantasy Flight Museum or the downtown antique district of Winter Haven. Lodging here is ideal for corporate guests. Our Winter Haven hotel's location is within 10 miles of State Farm, Polyglass USA and Packaging Corporation of America. Our 24-hour Business Center offers privacy, and there is free wireless Internet access in our guest rooms. Our Winter Haven hotel's upscale amenities let you maintain an exercise regimen in our sophisticated Fitness Center. You can take a dip in the pool or soak in the Florida sun. The Cafe Blu serves breakfast and nightly dinner specials, and we offer in-room dining for your convenience. Our hotel in Winter Haven is a Certified Member of My Florida Green Council, where, together, we can make a difference. At the Holiday Inn, you'll experience service provided by a caring staff. Relax, and enjoy our Winter Haven hotel. ... more   less 
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Also Known As:
Holiday Inn Winter Haven Hotel Winter Haven
Winter Haven Holiday Inn

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