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“Very Disappointed” 3 of 5 stars
Review of Holiday Inn Winter Haven

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Holiday Inn Winter Haven
Ranked #3 of 17 Hotels in Winter Haven
Certificate of Excellence
Grand Junction, Colorado, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very Disappointed”
3 of 5 stars Reviewed August 28, 2012

I booked this hotel through the "Family & Friends" program that the Holiday Inn participates in. It was my 5th stay at a Holiday Inn using this program. When my grandchildren and I arrived at 8:15 pm, after a two hour drive, we checked in and then asked about towels for the pool. Kids wanted to take a quick swim before bed. We were told by the front desk that she was closing the pool in 10 minutes. Said it was getting dark and would be dangerous. Kids were super disappointed.The two families ahead of us in check-in received Lego gifts. When I asked the desk clerk about the gifts she said "Those are for special bookings". Next day came down for breakfast. I was charged for the kids breakfast. Was told I needed coupons in order to have a free breakfast. The kids placemat/menu states Kids Eat Free when accompanied by an adult who is registered in the hotel and orders an entree. I was never given the option to purchase coupons or perhaps the "special booking" package. The hotel was clean, had a free shuttle to LegoLand. The A/C was so loud we turned it off, very stuffy in the room. Wireless internet did not work in our room.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Winter Haven, responded to this review, September 13, 2012
Dear Chris H,

Thank you for taking the time to post your feedback of our hotel. I am glad that you liked our location. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. Our apologies, it sounds like we fell below your expectations on this day. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance in the future to host you again.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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204 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Christchurch, New Zealand
Level Contributor
152 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed July 21, 2012

This was a good value hotel near legoland but had the noisiest A/C that has ever been made! It went on and off all night - and if you were a light sleeper you wouldn't get a minutes sleep. Everything else was just fine with the hotel so I will still give it 4 star - and because we were only there one night we weren't going to ask for another room. It was in Level 2 but can't remember the number now ... but when you first spend some time in your room do keep and ear out for the A/c - and if it is noisy make sure you shift rooms - I am sure they would be obliging because they seemed very nice.
The breakfast was very basic but it was really cheap and all you need for a quick breakfast. and the kids ate free.
We didn;t have dinner at the resturant because there was the outback steak house at the front of the hotel and it was excellent.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Kerry553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne
Level Contributor
64 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 19, 2012

We were really happy with our very clean room. I won't even stay at a hotel unless it meets certain standards and this holiday inn gets an A t. No complaints at all.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Snorkelfun5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 10, 2012

There are 2 holiday Inns close to Legoland. This one was $50.00 cheaper a night and almost the same distance! It was a 5 min drive and was not in the "clustered" area where the other was. There were plenty of resturants within a 1/2 mile and also a mall!! There is a Kohl's 20 feet away!

The staff at this hotel was amazing! From check-in to the next mornings free breakfast, they were friendly and helpful. Breakfast was not continental! It was full-on!! Pancakes, biscuits & gravy, danishes, french toast and so on.
The rooms were equally amazing. Great TVs, super comfy beds, beautiful bathrooms & clen, clean, clean.
Little extras- free freshly popped popcorn in the evening, and a great selection of dvd movies to rent-for free-to see in your room. Pool was perfect.

I would live here! We had 4 rooms in total-all were exactly the same-perfect.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank carly v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Oak, Georgia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 8, 2012

As with all Holiday Inns, this room was a bit pricier than other hotels in the area. However, the room was large, comfortable, and super clean. We were visiting a sick family member in town, and I slept in the room for a few hours during the day. Staff was courteous and didn't bother me, and the black out blinds provided adequate darkness so I could rest. The beds were made up with super-soft, high-quality sheets--something I've come to associate with Holiday Inns. The bathroom was very clean, the only glitch being some maintenance being performed on the water system around 11am one morning, interrupting my shower. The staff promptly corrected the issue. Plenty of big, fluffy towels, no issues getting more when we took the kids for a dip in the well-maintained pool.

The only downfall to this facility was the breakfast. It was expensive and definitely not worth the money.

We would definitely stay here again, just will get our breakfast elsewhere!

  • Stayed June 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank JanineAmy_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 7, 2012

I've been visiting Winter Haven for the past 20 years and this is by far my BEST hotel stay IN WINTER HAVEN. Nice and comfortable beds, pillows, and blankets, excellent A/C (not the kind that will automatically shut off in the middle of the night...), fridge & coffee maker in room, with a desk and executive chair, excellent Internet WiFi connectivity, flat screen TV, decent towels and linens (for an Express-type hotel)... There's a nice pool, fitness room, and rest/lounge in the lobby (Sorry not to comment on the condition/quality of those... we didn't use them). Above all...EXCELLENT CUSTOMER SERVICE. Thank you to Veronica who was so helpful, cheerful, and always with a smile. To the rest of the staff a big thank you for a wonderful stay.
HINT: purchase your Legoland tickets at the hotel and save money!! :-) Holiday Inn Winter Haven is less than 5 minutes from Legoland, with a Boston Market, Red Lobster, and Outback Rest. right in front.... Excellent location.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank magvel004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NE Florida
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 26, 2012

We were going to legoland and got a deal for this hotel. Checkin was easy and the room was very clean. The clean room is the most important requirement in a hotel for me so we enjoyed our stay. We had fun at the pool on the night we arrived and had everything we needed. The breakfast area was great with booths with TV's for the kids. But the breakfast itself was barely average. We ate there because it was so convenient, but would rather have eaten some better food. Also, there was a rude and aggressive woman working both mornings we were there. She was rude to us and her coworkers. The waitress was very friendly but this woman, who seemed to be bringing the food out, was very rude and unfriendly. She gave us and the waitress a hard time about our perfectly legitimate free breakfast coupons. We will definitely stay here on our next legoland trip but will avoid paying for the breakfast.

Stayed June 2012, traveled with family
Helpful?
2 Thank roboclouds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Winter Haven

Property: Holiday Inn Winter Haven
Address: 200 Cypress Gardens Boulevard, Winter Haven, FL 33880
Phone Number:
Location: United States > Florida > Central Florida > Winter Haven
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 Hotels in Winter Haven
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Winter Haven 3*
Number of rooms: 97
Official Description (provided by the hotel):
Central Florida Hotel in Winter Haven, FL Welcomes You Whether you visit Winter Haven for business or just to get away, the Holiday Inn Winter Haven is designed to be your personal retreat. We're located between Orlando and Tampa, and we can meet you in the middle. You'll find the finest in upscale services at our hotel in Winter Haven. You'll have room to work, relax and make the most of your day. Our hotel is near the Cypress Gardens Theme Park and popular area attractions. Our great location makes it easy to visit the Winter Haven Theater, Historic Bok Sanctuary, the Fantasy Flight Museum or the downtown antique district of Winter Haven. Lodging here is ideal for corporate guests. Our Winter Haven hotel's location is within 10 miles of State Farm, Polyglass USA and Packaging Corporation of America. Our 24-hour Business Center offers privacy, and there is free wireless Internet access in our guest rooms. Our Winter Haven hotel's upscale amenities let you maintain an exercise regimen in our sophisticated Fitness Center. You can take a dip in the pool or soak in the Florida sun. The Cafe Blu serves breakfast and nightly dinner specials, and we offer in-room dining for your convenience. Our hotel in Winter Haven is a Certified Member of My Florida Green Council, where, together, we can make a difference. At the Holiday Inn, you'll experience service provided by a caring staff. Relax, and enjoy our Winter Haven hotel. ... more   less 
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Also Known As:
Holiday Inn Winter Haven Hotel Winter Haven
Winter Haven Holiday Inn

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