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“Room not clean, front desk not friendly, disappointing”

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Bonaventure Resort & Spa
Ranked #6 of 7 Hotels in Weston
GreenLeadersBronze level
Cumming, Georgia
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Room not clean, front desk not friendly, disappointing”
Reviewed December 1, 2013

The woman at the front desk was very unfriendly and short with me. I simply asked a question about parking my car and she snapped at me. First of all to pay for parking here is absurd. Many years ago my sister and I would come for a day at the spa and enjoy spa services along with a delightful lunch, the service was superb and you were pampered. The hotel now acts as if they are doing you a favor by you staying there. The food is okay, nothing to brag about. My room was dusty, the curtains had mold on them, the telephone had spills on it, and there were tiny bugs crawling on the furniture and bathroom floors. I called the front desk about the bugs and they sent housekeeping up to spray in the bathroom. There was no offer to move me to another room. I had paid for the fall suite package and expected an upgrade, but the room was nothing more than 2 beds with a kitchenette with nothing in it. The spa services are overpriced, but the spa is the only thing this property has going for it. I have stayed in many diamond rated hotels and this one falls short. The staff need to be trained in customer service skills and the rooms need the attention of housekeeping.

Room Tip: Check the room first for bugs and cleanliness before you unpack your suitcases. Ask to be moved if n...
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  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DSeven52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,234 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (308)
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English first
Hoboken, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 30, 2013

I attended a conference 2 weeks ago here. Wow-what a resort! The pool, spa, and food was very impressive. Cant way to go back!! The location is west of Ft. Lauderdale, but the city of Weston is very upscale and close by. We had never heard of this hotel but when we stayed there we were glad the convention was here.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Howard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 26, 2013

We had a family wedding & reception on November 23, 2013 with 350 attendees. The hotel & banquet was perfect. Thanks to Christin, Chef Bob & the rest of the staff, all the guests enjoyed the location, service & cleanliness.

Stayed November 2013, traveled with family
Helpful?
2 Thank A1AJaxBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 23, 2013

Got a great deal on priceline, that's about the only positive thing I can say about this property. The absolute deal breaker was a full blown indian wedding complete with raucous parade at 10:00 am Saturday morning. I'm pretty sure half of Bangladesh showed up. They also charge for parking? Odd, considering this place is practically in the Everglades. The breakfast is woefully overpriced and the front desk staff were genuinely unapologetic. My biggest regret is that I booked two nights in this disaster.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Joshua M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 21, 2013

This hotel charged over $80 to my credit card--it's on my statement--but the charge occurred before I arrived. REVIEW ALL CHARGES WITH THEM IF YOU HAVE TO STAY HERE. They claimed they could not find the charge at all after over an hour and five calls with different people who were overall, pretty rude and didn't care. In the end, the manager told me to dispute the pre-arrival charge with my credit card company and that he could do nothing to reverse the charge.

AGAIN: REVIEW ALL CHARGES WITH THEM IF YOU HAVE TO STAY HERE. THEY STEAL FROM PEOPLE AND DENY IT.

  • Stayed November 2013, traveled on business
    • Service
Helpful?
4 Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue P, Manager at Bonaventure Resort & Spa, responded to this review, November 25, 2013
Thank you for staying with us and letting us know about the difficulty you experienced in resolving the charge in question to your credit card. We do apologize for this inconvenience and we would very much like to investigate this charge further, however, we need additional information from you to do this. Please contact our Executive Rooms Director, Michael Lauria, directly at 954-349-5648 so that he can speak with you personally and resolve this unfortunate issue.

Thank you - we look forward to hearing from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wildberg-Effringen
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 20, 2013

We stayed here for a conference. I read so many bad reviews, I was dreading it. But we had a great experience. Yes the place is old and the buildings don't look great from the outside. The room was spacious and clean.The bathroom was also a good size with separate tub and shower. The front desk staff was friendly and helpful. The restaurants were good-service as well as food. Ray and Luis at the bar by the pool were just awesome! They learn everyone's names, make sure everyone is having fun, and they know how to mix a drink. The pools, koi pond, waterfall, and nature walk were all so nice. It's a great atomosphere. Give it a chance if you have a reason to be in this area.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2222CJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dc
Level 4 Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 20, 2013

The suite was very clean, updated facilities. The buffet breakfast was OVERpriced and NOT good. The pool was dirty. Was weird to be in a full kitchen without utensils, pots pans, plates, bowls, etc…???

Room Tip: was quiet every where.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunnydaysDc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bonaventure Resort & Spa

Property: Bonaventure Resort & Spa
Address: 250 Racquet Club Rd, Weston, FL 33326-1198 (Formerly Hyatt Regency Bonaventure Conference Center and Spa)
Phone Number:
Location: United States > Florida > Broward County > Weston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Weston
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bonaventure Resort & Spa 4*
Number of rooms: 501
Official Description (provided by the hotel):
Home to Ft. Lauderdale’s largest spa and surrounded by championship golf and world-class shopping, the AAA Four-Diamond Bonaventure Resort & Spa provides endless opportunities for relaxation, recreation, and pure enjoyment. This renowned south Florida resort features spacious estate-style guestrooms and suites, four sun-drenched pools, 24-hr fitness center, lush gardens, and multiple dining options, including the locally acclaimed Ireland’s Steakhouse. Conveniently located to Ft. Lauderdale International Airport and just minutes from Sawgrass Mills Outlet Mall, the BB&T Center home to NHL, converts and special events, and Everglades Eco-adventures. Bonaventure features over 80,000 sq ft of newly renovated conference center space which showcases superior indoor, and vast outdoor, options for business and social engagements. Innovative food and beverage offerings complete the unexpected service all in an effort to provide the absolute best experience during your stay. ... more   less 
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Also Known As:
Hyatt Regency Weston
Hyatt Weston
Bonaventure Resort Weston
Bonaventure Spa Weston Florida
Hyatt Regency Bonaventure Hotel
Hyatt Spa Weston
Hyatt Regency Bonaventure Conference Center And Spa

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