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“Okay if you have to stay in Weston”

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Vacation Village at Weston
Ranked #5 of 7 Hotels in Weston
Center Ossipee, New Hampshire
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Okay if you have to stay in Weston”
Reviewed August 23, 2012

We wanted a timeshare exchange in So. Florida and this one looked good but we were disappointed after coming from Star Island in Kissimee. The rooms seemed tired and dated, though clean enough. Some of the furniture was stained, a rip in the couch, Paint was peeling from the ceiling in the shower and flaking off. We had both A and B units; the B side had one queen bed and the A side had a king size bed, and they were surprisingly comfortable. There was a laundry room on each floor, coin operated. The pool area was very clean, and there seemed to be plenty of activities planned for kids. We were very strongly pressured to "learn about the changes coming up" which was the expected sales pitch, but honestly I did not see many improvements in the model units that they showed us. Actually the new units they were selling were smaller though the furniture was new. The main problem was that there isn't much to do there unless you travel to Ft. Lauderdale or other areas. I would never call this a gold or silver crown resort. Though the resort isn't bad if you know what you are getting, we probably won't be back.

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
3 Thank clareysgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Vacation Village at Weston, responded to this review, September 6, 2012
Thank you taking the time to share your experience on TripAdvisor. We were very disappointed to read that our resort did not meet all of your expectations. It is our goal at Vacation Village at Weston Resort to offer great vacations at affordable prices for our guests. We appreciate your comments as these observations can only help us to improve our performance and our property. We hope in the future you will choose to visit us again and allow us the opportunity to prove that we are a great choice for lodging while visiting Fort Lauderdale.
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Rating summary
  • Sleep Quality
  • Location
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  • Value
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Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
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English first
Winston, Georgia, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 20, 2012

It's a well kept older place. The furniture was dated. They still had the old tube type Televisions. There was a boom box cd player siting ontop of the safe in the closet. No beaches close by, unless you drive to Ft. Lauderdale or Hollywood beach. No entertainment or restaurant on site. The exercise room was too small with not enough equipment for the amount of guest at any given time. Wi-fi should be free. Overall I didn't like the place. I did enjoy the beaches which are about 20 miles or more from the resort.

Room Tip: Try another resort.
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Vacation Village at Weston, responded to this review, September 6, 2012
Thank you for your comments. We always appreciate it when a guest takes the time to post about their stay. We’re sorry however to read that our resort was not what you expected. It’s true that we don’t have a restaurant on site but this timeshare property features suites with fully appointed kitchens, dining areas, and Jacuzzi tubs. Vacation Village at Weston Resort also offers complimentary shuttle service within a 3-mile radius to various dining and entertainment options in the area. We hope you reconsider staying with us again and give us another chance in the future to exceed all of your expectations.
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Oranjestad, Aruba
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 11, 2012

The GPS couldn't find the front desk. Nice and friendly front desk team. They asked us if we were willing to give comments on the new timeshare models. The tour guide gave us a very nice and pleasant tour, but after the tour we were treated rude by one of the senior sales persons. He should understand that by "feeding" his guests and giving a present, he only "buys" some valuable vacation time and has a perfect opportunity to offer his products. Nothing more and nothing less... So just do what you have to do and stay nice and respectful! Also the senior person on the parking lot could be more friendly.

The resort is beautiful, clean, safe and our apartment had a nice view. Also the room service did an excellent job.

Room Tip: Our room was on the seventh floor, but there was a good elevator and it gave us a beautiful view ove...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FreddeJong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Vacation Village at Weston, responded to this review, August 20, 2012
We’re glad that you enjoyed your accommodations but are sorry about the issue you had with our sales staff. We have had thousands and thousands of travelers take advantage of the resort tour and it is definitely not our common practice aggravate our customers. We apologize for this experience and we hope that your interaction with our other employees and our spacious rooms will entice you to return to Vacation Village at Weston Resort in the future.
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Crystal Springs, Mississippi
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 30, 2012

I stay at the vacation village a total of six days. Three before the cruise and three after the cruise.
Before I stay I read most of the reviews and became terrified(beddugs, horrible service, and dirty rooms) I gladly say none was true. The six days we stayed was wonderful in all areas(service, cleanliness, and accomodiations. The village is truly deserving of a 5 stars. It exceeded my exceptations. I would stay again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Vacation Village at Weston, responded to this review, August 1, 2012
Thank you for your 5-star review! We love to hear from families such as yours about their visits to Vacation Village at Weston Resort. Our staff does their best to ensure that families feel welcome to South Florida and enjoy our many amenities and beautiful locale. Thank you for taking the time to post and we can’t wait to welcome you back!
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georgia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 28, 2012 via mobile

Last minute reservation for one night on an Internet travel site. Would have loved to stay longer-- looked like there was lots to do at the resort. Very clean, friendly staff. Would definately stay again.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jenjen607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Vacation Village at Weston, responded to this review, August 1, 2012
Thank you for your great review. We’re happy you enjoyed our service and we look forward to hosting you on a longer stay on your next trip to Weston.
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Brampton, Canada
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 25, 2012

This resort is by no means a gold crown resort. I booked this resort on the premise that it was a gold crown resort, and am very upset as it is falsely advertised as being one. There are very few services offered at this hotel - and the ones that are are offered come with fees.
THIS RESORT IS DESPERATE TO KEEP THEIR "GOLD CROWN" RATING - THEY EVEN LEAVE A LETTER FOR YOU FROM THE GENERAL MANAGER IN YOUR ROOM, BEGGING YOU TO GIVE THEM THE HIGHEST RATINGS IN YOUR REVIEW OF THE RESORT - WHEN IT IS NOT BY ANY MEANS DESERVED!!

It is in the middle of a residental suburb. You have to drive to everything, and it's not a short drive either. There is not even a grocery store nearby.


I STRONGLY WOULD NOT RECOMMEND THIS RESORT TO ANYONE. IT DOES NOT DESERVE A GOLD CROWN RATING.

BELOW-STANDARD ACCOMODATIONS -dated and worn furniture, 20 YEAR OLD TUBE TV's; Was given the "B" unit - dingy, with cracked tiling throughout the bathroom and kitchen. Offered an ancient 2 plate hot burner, no dishwasher, and dirty utensils in the drawer.

THEY CHARGE FEES FOR EVERYTHING! INTERNET FEES ARE $9.99/DAY - THE ALTERNATIVE IS TO LINE UP TO USE "THEIR" 3 COMPUTERS IN A CLOSET IN THE MAIN BUILDING. WARNING - THERE IS ALWAYS A LONG LINE UP OF PEOPLE WAITING TO USE THE COMPUTERS.

They even charge fees for the one ping pong table - you must pay for the balls! What a joke!

Fees to use the laudry machines - and there are only 2 machines per floor. Most gold crowns have machines in your room - or will have 1 per every A and B units.

NO SECURITY LOCK ON THE BUILDING ENTRANCE - anyone could walk into the "apartment-style" buidling anytime, without a key card - just open the door and "come on in"....I advised the management of this issue several times, and it was never fixed. This concerned me greatly, as I was staying alone with my son, and on in addition to this - the lock on our patio door was broken - and we were on the 2nd floor! On top of this - THE RESORT CHARGES A $10 FEE TO USE THE IN-ROOM SAFE - EVEN THOUGH THEY HAVE NO ENTRANCE SECURITY ON THE BUILDING. They did offer to waive the fee on the room safe, but this deactivated after 1 day of use!!!

Resort kindly provides BBQs but YOU MUST PROVIDE YOUR OWN CHARCOAL AND LIGHTER FLUID!! Ridiculous!

Resort kindly offers a pool but it is a "play" pool - no room to swim amongst the water basketball and volleyball players. There is very little room to swim, as the volleyball net goes right across the middle of the pool and there is always a ton of people playing.

Activities are lame complared to other resorts. There is one snack shop and gift shop - with limited selection. Most gold crown resorts offer nice restaurants on-site and pool-side service. One night they had a DJ blaring techno-pop music - not appropriate for a family environment.

Want to exchange your towels - well you better be prepared to plead your case in the back closet housekeeping room - they will make you show your dirty towels before they exchange them - and you only have a 2 hour time frame to do so - you must go to a tiny, dingy housekeeping room where they don't greet you kindly and practically make you beg for more supplies like toilet paper and kleenex.

Customer service is lacking - went into the main building to express my concerns about the resort, and the manager in-charge just looked at me - I could tell she was biting her tongue, trying not to tear a stripe off me. Instead, she said she would have the general manager call me to deal with my concerns. Juan called me back - 2 days later - after I had already purchased Internet service because I couldn't wait any longer. He did everything he could NOT to upgrade our room - or offer other solutions. The TVs were so old that they did not have any input/output ports - and my son had wanted to hook up his game system. Instead of upgrading our room to one with an LCD TV, or changing our TV, like he had mentioned, he sent us an adaptor for this ancient TV!! We couldn't believe it!

Rude clerks at the front desk - Had to change rooms because the clerk checked us into a room that backed onto the interstate, when she said it looked out over the pool - no apology - when I went back down to the check-in counter. The clerk, who checked us out on our last day, and didn't even thank us - just said, "you're all done"....and that was all - no smile, no "thank you for choosing this resort", no pleasantries, no inquiry as to how we enjoyed our stay...nothing.....In fact, the poolside employees were also rude, especially when it came to getting a towel....it was almost as though you had to plead your case again to get a towel!

NOT A CLASSY RESORT - NOT WORTHY OR ANY "CROWN", NEVER MIND A GOLD ONE!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank k f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Vacation Village at Weston, responded to this review, August 20, 2012
Thank you for taking the time to share your experience. Your candid comments of our performance and our property are appreciated. Only approximately 10% of RCI’s participating resorts have been awarded a Gold Crown status. This award recognizes quality and is given based on positive comment cards received by members who have visited the resort on exchange. Vacation Village at Weston Resort is proud to be a recipient of this award and we have continued to maintain this status. We do ask that guests give us a 5-star rating or allow us the opportunity to correct any issues they may have during their stay. We appreciate it when guests inform us of their experience because it helps us know which areas we need improvement. This is why everyone is given the survey you mentioned. The resort lies within the famous South Florida Spa, Tennis and Golf community of Weston and offers complimentary shuttle service to areas within a 3-mile radius. This area includes multiple dining, entertainment, and shopping areas, including Publix, a large grocery store. The resort offers two types of suites. B Suites have spacious living and dining room areas with partial kitchens. The A suites feature the same amenities as the B suites as well as an in-room Jacuzzi tub and a full kitchen. These room amenities are noted on our website so that guests can reserve the appropriate accommodations for their needs. This property features two pools, one our signature waterfall pool that is the biggest in Broward County. We also provide many of the amenities found at upscale resorts like a fitness center, deli, gift shop, poolside smoothie bar, full service spa, and complimentary computer room with multiple computers available for guests. We apologize that we could not provide you with the exemplary customer service that we are known for and we regret that you now have such a negative impression of us. We are sorry that our resort and our service did not meet your expectations and we hope your next Florida vacation is more enjoyable.
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Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 25, 2012

We stayed at the resort or a week. We were in the Crane building. The accomodations were just okay. The rooms are dated and showing their age. They are clean but includes cheap kitchen cabinets and laminate counters throughout. I would expect better for a gold crown resort. The bathrooms are also dated. The shower head sprayed a small narrow stream that caused my wife and I to laugh. The property is well cared for with nice landscaping. The main pool is on the smaller size compared to others we have stayed. Surprised they did not have a pool bar on property. We would have enjoyed the pool more if adult beverages would have been served. Not a bad resort, but could be much better with further investment.

Stayed July 2012, traveled with family
Helpful?
2 Thank J6Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Vacation Village at Weston, responded to this review, July 27, 2012
Thank you for taking the time to share your experience. We are sorry that your vacation with us was not everything you thought it should have been. RCI’s Gold Crown status is an award that recognizes quality and is given based on positive comment cards received by members who have visited the resort on exchange. Only approximately 10% of RCI’s participating resorts have received the accolade. Vacation Village at Weston Resort is proud to be a recipient and we have continued to maintain this status. Our resort is also home to the biggest pool in Broward County, a signature waterfall pool that includes a hot tub. We hope you consider returning so that we may continue to prove that Vacation Village at Weston Resort is a great destination when visiting south Florida.
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Additional Information about Vacation Village at Weston

Property: Vacation Village at Weston
Address: 16461 Racquet Club Rd, Weston, FL 33326-3131
Location: United States > Florida > Broward County > Weston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Weston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Vacation Village at Weston 3.5*
Number of rooms: 672
Official Description (provided by the hotel):
Within the famous South Florida Spa, Tennis and Golf Community of Weston, lies a vacationer's dream at Vacation Village at Weston Resort. Indulge in spacious one-and two-bedroom suites with amenities like private Jacuzzi tubs, kitchens, and living and dining areas. Resort amenities include a heated, outdoor pool and relaxing outdoor whirlpool. Poolside activities, barbecue facilities and more also available. ... more   less 
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Also Known As:
Vacation Village At Weston Hotel Weston
Weston Vacation Village
Vacation Village Weston Bonaventure
Vacation Village Weston Florida

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