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“Reliable quality”

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West Palm Beach Marriott
Ranked #14 of 34 Hotels in West Palm Beach
Leeds
Level Contributor
127 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Reliable quality”
Reviewed May 15, 2007

You can rely on Marriott.
We chose rooms on the Concierge level which had been refurbished. You also get a free continental breakfast - just about acceptable.
The thing about the rooms is they ooze quality. The bed is fabulously comfy. The bathroom is excellent with very good toiletries and a shower over the bath. Really quiet.
The pool is ok but suffers from road noise. If you like sitting on beaches with traffic roaring by this is perfect!
Breakfast in the main Bistro is very good. Fresh squeezed orange juice. Beautiful fresh fruit. Eggs cooked to order and most other things you'd expect. Reasonable at $17.
The room cost £209 mid week an £109 at weekends (plus tax)which is really good value.
Great solid quality.

  • Liked — Really good quality
  • Disliked — noisy pool area
  • Stayed May 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank rjrLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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684 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
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English first
Tampa, FL
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 12, 2007

One major complaint is temperature of meeting rooms and hallways. Be sure to bring long underwear, mittens, hats, scarves and whatever necessary to try to keep comfortable in meeting rooms. The hotel is ridiculously cold in rooms and hallways, so be prepared with layers.

Next, sticker shock for internet access. $12 per day! Then, it is suggested on some sites that wifi is available in lobby, but it's available only if you pay the $12 daily in your room! (When I go to less pricey venues, e.g., Quality Inn level, I get free WiFi!!). Go figure.

Then there is the free "business center" where boys monopolized the 2 computers with eternal IMing and girlie sites while many waited. Little supervision or maintenance of this business area, but at least it is occasionally working and free, so I was able to access email twice during my stay.

The hotel is adequate. Nothing special. Mediocre location with view of electric plant, highway and railroad yard which they euphemistically describe as "waterview" or "lakeview!"

As you enter the room, there is a foyer feeling that includes the closet, bathroom, and entrance, The wall that creates this foyer is next to one of the two beds. While it helps protect sleepers from hallway noises and bathroom lights, it also makes the bedrom feel small. I thought the tradeoff was worth it but others might feel a bit cramped.

We tipped the housekeepers on the first night, and they were always friendly and helpful. The staff was all good. The luncheon food was excellent.

All in all, since I have yet to find a really exciting business or overnight hotel, this was quite adequate, with the only caveat the temperature and the internet costs.

  • Liked — Clean
  • Disliked — too cold, pay for internet access
  • Stayed May 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank moorpheus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burleson, Texas
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed May 7, 2007

My husband and I stayed at this hotel at the end of April 2007. I was very disappointed with the quality of this hotel. Maybe it was that my expectations were too high. Going to West Palm (a beautiful, wealthy area) I expected a bit more upscale Marriott; this hotel was far from luxurious!
The beach is so far far away it could not be seen. A couple of us walked to it one day and it took about 45- 50 minutes to get there on foot.
The hotel was clean but rather out dated. The pool was very stark. Just a pool with lounges. There were no bathrooms by the pool or any way to order refreshments. There was a bistro attached to the hotel that has a full bar. You can walk inside and get your food and drinks and take them to to the pool but it would be so nice if they would send a waiter out occasionally to take pool orders! Missed revenues! I don't care to dress to walk back through the hotel lobby and in to the bistro to order a drink or use the restroom!
The rooms were okay. They needed to be updated. Quite dark. Chairs were worn and dirty. Very two star. Housekeeping is quite intrusive and not friendly. They don't greet you when they see you but will inquire about when you will leave or knock several times starting very early. You must use your DND sign to get peace. The rooms were quiet and well insulated. Never heard neighbors or ice machine that was next door.
I have no idea how this hotel earned the #3 spot for customer satisfaction!!??? Maybe I am getting spoiled? I like hotels to be clean, friendly and to make my stay relaxing and stress free. Isn't it nice to get away?
Also, there is a train stop right next to the hotel. I have no idea where it goes as there is no information about it visible at the hotel. It is quite loud and disruptive when you are trying to relax by the pool!

  • Liked — The Bistro
  • Disliked — It was a tired hotel with nothing special going for it.
  • Stayed April 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank AFBT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manlius, New York
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 13, 2007

My family and I just returned from a five night stay at this hotel. We had a wonderful experience here. From checking in with Roberta...to meeting the general manager Tim...this hotel's staff is one of the most friendly, helpful group I have dealt with in the past few years at any Marriott property.
The rooms are a nice size and the beds are very comfortable. Room service was quick and the food was quite good. The kids enjoyed the large heated pool.
This is hotel is only a few blocks away from City Place (great restaraunts, bars and shopping) and only one exit away from the airport.
I have stayed at many hotels in the West Palm area, but after my latest experience here, I will always stay at the West Palm Marriott. Thanks for a great vacation!!!!!!

  • Liked — the staff
  • Stayed April 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank syrsteel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
203 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed April 6, 2007

I have stayed at this hotel multiple times over the years due to nearby business meetings and each time, the experience is better and leaves me feeling as though they truly value my business. The staff is extremely guest oriented, the rooms are clean, spacious and the bed is comfortable and new.

The restaurant on premise has improved over time as well with the crabcake being one of the best I have had anywhere....and I travel quite often across the country!

The pool area is a basic motel type pool but most people staying here are not using this hotel as a resort...moreso as a "stop" for nearby business or leisure.

This hotel is 5 minutes away from City Place which is a nice outdoor shopping/restaurant mall that gives you the feeling of being in a Mediterranean resort. The restaurants are quite diverse and very good.

The hotel is also a few minutes from the airport which is quite convenient as well.

This is not the Breakers or the Four Seasons...but it is a wonderful hotel when you need a hotel in the area and have a great stay.

  • Liked — staff was very attentive and guest oriented
  • Disliked — pool area was very "motel type" pool
  • Stayed April 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank rhkfreespirit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park city utah
Level Contributor
65 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 4, 2007

This hotel is expensive for what you get. For $300.00 per night half of the gym equipment was broken, no cleaner to clean equipment, pool and pool area needed to be cleaned. The hotel is right next to the highway and is more of an airport hotel. The staff is very helpful and nice. The hotel is in walking distance of a large shopping mall. We stayed at this Marriot 2 nights and then moved to a Bed and Breakfast which was 60% of the price and much nicer. I have stayed in Marriots around the world and this one could use some work.

  • Liked — Friendly staff
  • Disliked — gym facilities
  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Pub2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach Gardens, Florida
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 1, 2007

we stayed at this location for a week over christmas and new years the location to the airport is wonderful only a few min away very easy to get too!!! also easy on and off access to I-95!! staff was very nice!!! the rest located down stairs is not high priced for the good meal you can get!! try a burger for 10$ worth the money by the pool :) also, ask for early room cleaning sometimes they didnt clean our room until almost 3pm!!! however when i asked for a cleaning for early the next day it was done with no problem!! freee internet on 2nd floor which is wonderful!! and it is very clean!!! also, rooms are small but not so small that 4 of us couldnt function in the same room!! bathroom is great size tho!! nice hairdryer !! also, the beds have wonderful down comforters!! nice touch!!!!!!
the parking is not great sometimes you have to park very far, around the building but we would have my husband deop us off at the door and he would go park it for us , the lobby is beautiful!!! and the pool, altho not heated too much during the december jan months is not hot it is a bit warmer then if they didnt heat it at all!!! so better then nothing lol
the hot tub is huge and most swam a bit in that since that was heated much more then the pool,
go online to marriotts direct website and book threw that and you can pre pay (we did anyways ) and we only paid 119$ a night and talked to some others bye the pool who were paying about 220$ so online threw marriott wbsite with prepay no money back kind of deal is the way to go for this location!! HIIGHLY RECOMEND!!! safe, city place is a bit of a walk tho but they offer shuttel service,
try this one you will love it promise!!!
refrigerators are free too so be sure to ask for one and free robes too which was a nice touch!!!

  • Liked — nice rooms and location
  • Disliked — parking
  • Tips/Secrets — book room threw marriott online directly and pre pay to get a great rate
  • Stayed December 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank dplnortheast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West Palm Beach Marriott

Property: West Palm Beach Marriott
Address: 1001 Okeechobee Blvd, West Palm Beach, FL 33401-6214
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in West Palm Beach
#11 Romantic Hotel in West Palm Beach
#11 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — West Palm Beach Marriott 3.5*
Number of rooms: 352
Official Description (provided by the hotel):
Conveniently located near CityPlace, Kravis Center for the Performing Arts, Cruzan Amphitheatre, Downtown West Palm, Palm Beach County Convention Center and Palm Beach International (PBI) Airport, our West Palm Beach hotel offers an authentic Palm Beach experience ideal for business and leisure travels. Our new lobby features a modern redesign with contemporary style and natural lighting. Offering deluxe accommodations, unique amenities, free WiFi throughout the hotel and complimentary airport and local area shuttles. Self-parking available for $12 per day. ... more   less 
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Also Known As:
Marriott West Palm Beach Hotel West Palm Beach

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