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“Good value for larger family but..”

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West Palm Beach Marriott
Ranked #14 of 34 Hotels in West Palm Beach
Toronto, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good value for larger family but..”
3 of 5 bubbles Reviewed January 5, 2014

We stayed here in two rooms for just under a week. We made it serve our purposes. The kids' room accommodated a cot so three could sleep in their own beds and we could get adjoining rooms.The beds are pretty comfortable. The weather wasn't great so we didn't have to use the pool which isn't that inviting (you hear and see the highway next to it).

Coming into the hotel for the first time is a sad experience. You access the hotel (backside) from the busy street (Okeechobee). It's ugly and the lobby isn't much better. If the sun or moon is out, the common area outside is passable, but still looked a lot like a 1970's style motel.

The rooms are a surprise in that they are freshly decorated. Nice mix of textures…carpeting, glass and flooring. We had a view of the parking lot and highway (not sure you can get anything else). The cleaning is done daily but is poor. Don't think the vacuum works there and the bathrooms just get a quick wipe. Best to wear shoes in the room.


The pros…
Well priced hotel
Fresh decor in the rooms
Very nice front desk staff
The cons…
Situated next to a highway
Cleanliness of rooms
Underwhelming lobby

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank S_Simon5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IsabelleR410, Guest Relations Manager at West Palm Beach Marriott, responded to this review, January 6, 2014
Dear S_Simon5,

Thank you for your feedback. We appreciate you taking the time to voice your concerns. I want to take this opportunity to apologize for our service failures as this is not Marriott standards. It is also disheartening to hear that the Hotel(lobby and pool) was not up to your satisfaction. We will use this information as a tool to improve on our product and service. We hope this experience will not deter you from staying with us or any other Marriott in the future. We look forward to see you in the near future.
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668 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Centerville, Ohio
Level Contributor
2,519 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 3,859 helpful votes
5 of 5 bubbles Reviewed January 1, 2014

For over a decade, we have elected to lengthen our Palm Beach Ocean Pointe holiday by flying in a day early, and we drive about ten minutes to the West Palm Beach Marriott.

This is an easy daytime or night-time drive. Parking is steps from the lobby. Our Marriott Platinum Elite status adds points to our account just by walking over the threshold. We are always upgraded to concierge level rooms with complimentary concierge lounge, which provides a free hot breakfast, evening hot snacks, and near free drinks.

One can count on every employee at Marriott from manager to maid to believe that the customer is the reason.

The several restaurants and night live at City Center is a short drive. Marriott provides a first-rate lounge and restaurant in Bistro Ten Zero One in the Marriott Hotel.

And because we accrue both Marriott Rewards points and several free night certificates, our stay at the West Palm Beach Marriott is 100% free. The free night at West Palm Beach Marriott as well as our week at Marriott Oceana Palms counts as an eight-night stay to ensure PLATINUM ELITE status for 2014.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SavantIII_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IsabelleR410, Guest Relations Manager at West Palm Beach Marriott, responded to this review, January 6, 2014
Dear SavantIII_11,

Thank you for your commendable review about our hotel West Palm Beach Marriott. I am happy you enjoyed your stay with us and we were able to meet your expectations. We are delighted to know you enjoyed City Place as well and look forward to your return.
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Hartford, Connecticut
Level Contributor
62 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed December 23, 2013

Stayed just one night but Platinum status was acknowledged. Front desk staff very friendly and efficient, room was clean and comfortable no issues. Close to the airport which was important to me. Has a nice pool and hot tub area actually had a singer playing guitar and singing Saturday afternoon, I thought that was a very nice touch and he was good!! Did not eat at the hotel so I can not comment. Will definetly be back very nice hotel close to the airport.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank luv2vacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IsabelleR410, Guest Relations Manager at West Palm Beach Marriott, responded to this review, December 28, 2013
Dear Luv2vacation,

Thank you for taking your valuable time to share your kind words about our property. I am happy to hear we were able to meet your expectations. We are proud of our location to the airport. I am glad you were able to enjoy the pool, hot tub and also the musician. We have a great selection in the Bistro, the herbs and vegetables are grown in our very own garden. We look forward to your return.
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Orlando, Florida
1 review
5 of 5 bubbles Reviewed December 23, 2013

My wife and I stayed at the Marriott West Palm Beach for our 13th Anniversary for 2 nights. We felt very special the minute we walked to the door. We were treated like VIPs. The manager Ty, made our stay memorable. We had the best Wedding anniversary. We ate at the bistro the first night, the food was delicious. The server and the manager at the bistro took excellent care of us. Ty went out of his way and made a restaurant reservation for us where we ate on the second night. When we got to Charley's Crab, our name were printed on the menu which was very surprising. Whenever I am in West Palm Beach, I will have only one destination, Marriott West Palm Beach. Thanks again, Ty.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 520Ernst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IsabelleR410, Guest Relations Manager at West Palm Beach Marriott, responded to this review, December 24, 2013
Dear 520Ernst,

Thank you for your kind words about your hotel experience. I am happy to hear that we were able to treat you like VIPs. We are delighted to know you also enjoyed the food in the Bistro, especially since the herbs and vegetables are grown in our very own garden. We also love and commend Ty’s above and beyond service. He is truly an asset to our hotel. We look forward to your return.
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London, UK
Level Contributor
192 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed December 19, 2013

I stayed at this hotel four or five years ago and found it very tired and dated and have stayed at the nearby Hyatt Place when I've been in town since, but I was tempted back to the Marriott when a colleague stayed there and said good things about it. I agree - the refurb has done a great job and the rooms are now pretty nice, with particularly comfortable beds. The staff are great too - every person bar one on the front desk was charming and helpful and Maurice the shuttle driver is a star. I didn't eat in the bistro but found the Starbucks coffee counter very useful. There's even a small pool. And it's a very easy walk to the Cityplace shops and restaurants. My only issue is that the noise insulation isn't great - every door seems to slam shut and cause the walls of nearby rooms to reverberate, and you hear everything that goes on in the corridoor. But overall it's a nice hotel and I'd happily stay again.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UKLizzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IsabelleR410, Guest Relations Manager at West Palm Beach Marriott, responded to this review, December 20, 2013
Dear UKlizzie,

Thank you for taking your valuable time to write a review. Please accept our sincerest apologies for the noise in the corridor and the size of our pool. We hope that did not deter you from enjoying your stay at our property. We are ecstatic you decided to return to our property after staying at the Hyatt Place. We are also very pleased you like the renovations, comfortable beds and our staff service. We pride ourselves on our staff and location. We love and commend Maurice’s great service. He is truly an asset to our hotel. We look forward to your return.
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Denver
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed December 17, 2013

This is a solid hotel, good for business and conference. I was pleased with the room and with the staff. In full disclosure, I had a conference rate so this may make my opinion biased. For 150 and under range, this is a good deal. Regular rate of 300 (what they quoted if I were to extend), no way.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank charles o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IsabelleR410, Guest Relations Manager at West Palm Beach Marriott, responded to this review, December 18, 2013
Dear Charles O.

Thank you (and your conference) for choosing our property. We are in season so the rates are usual a little higher but we hope that did not deter from returning to our property. We are thrilled to know that you were pleased with the staff and room. We hope to see you the next time you visit the West Palm Beach area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 16, 2013

I stayed at this hotel a few weeks ago for work. I must say that the entire staff were amazing. The room was nice and everything was comfy and clean. I didnt have any issues what so ever with this location. The hotel is located in a prime location. My shuttle driver Maurice was very helpful I travel alot with my job and I have had some good and bad stays. Maurice was able to show me some great places and provided helpful info on what to do around the city. Like i said in general the entire staff was amazing and friendly. The breakfast bistro was nice as well. I couldnt have asked for a better stay.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Issa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IsabelleR410, Guest Relations Manager at West Palm Beach Marriott, responded to this review, December 17, 2013
Dear Issa B.

Thank you for taking the time to write a commendable review about our property. We pride ourselves on our wonderful staff and location. We are thrilled that you were able to take full advantage of the shuttle service to explore the downtown area. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about West Palm Beach Marriott

Property: West Palm Beach Marriott
Address: 1001 Okeechobee Blvd, West Palm Beach, FL 33401
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in West Palm Beach
#11 Business Hotel in West Palm Beach
#11 Romantic Hotel in West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — West Palm Beach Marriott 3.5*
Number of rooms: 352
Official Description (provided by the hotel):
Conveniently located near CityPlace, Kravis Center for the Performing Arts, Cruzan Amphitheatre, Downtown West Palm, Palm Beach County Convention Center and Palm Beach International (PBI) Airport, our West Palm Beach hotel offers an authentic Palm Beach experience ideal for business and leisure travels. Our new lobby features a modern redesign with contemporary style and natural lighting. Offering deluxe accommodations, unique amenities, free WiFi throughout the hotel and complimentary airport and local area shuttles. Self-parking available for $12 per day. ... more   less 
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Also Known As:
Marriott West Palm Beach Hotel West Palm Beach

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