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“Good hotel - tricky location”

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West Palm Beach Marriott
Ranked #14 of 34 Hotels in West Palm Beach
Princeton, New Jersey
Level Contributor
76 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Good hotel - tricky location”
Reviewed March 13, 2013

In order of importance:
Bed and bedding - very good and very comfortable
Bathroom - very good - interesting sliding door
Heat/Air System - no problems
Cleanliness - might need to wipe counters and run a vacuum cleaner in the room more often but otherwise ok
Cleanliness of the hotel - very well kept up even in hallways - in fact excellent on that level
Pool area - nice pool deck and spa, chairs are heavy wood with nice pads for taking a snooze - they have bar and restaurant service out by the pool and pipe in nice music
Parking - free which is great because everywhere else in West Palm you have to pay
Safety - good neighborhood for walking around - no rif-raff in the hotel area
Food - unfortuately I did not try the restaurant but was allowed to use the concierge lounge, which was a great place (servers were super) - as for the food, you have to stick to the standard stuff like cheese and crackers, veggies and dip and breakfast was good, but the hot dishes they brought out at night were kind of weird like pasta in tiny tea cups with more other stuff than pasta and the soups were sometimes good but not always.
Now for the less than perfect part: The entrance is on a very busy road and you have to cross it to get in from the highway (to the west) and when leaving you can only turn right and have to make a U-Turn down the line somewhere in order to get the the center of town - but the good news is you can walk from there to City Place (great shops and restaurants) and museum and some of the business locations so you won't need a car on a nice day.
The staff was more than friendly and helpful - they were great.
I would stay there again when in the area.

Room Tip: West side faces the lake and sunsets - east side faces town and beyond (the ocean) so you see sun ri...
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  • Stayed March 2013, traveled as a couple
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Helpful?
Thank Travelnperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin V, Guest Service Representative at West Palm Beach Marriott, responded to this review, March 19, 2013
Travelnperson, thank you for your kind review, I am delighted to hear you had a pleasant stay with us! Next time you are in West Palm we look forward to seeing you and hopefully you will get to enjoy our wonderful seasonal items at Bistro Ten Zero One!
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684 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
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English first
Chicago, Illinois
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 4, 2013

I'm a very frequent Marriott guest - and very loyal. I usually stay at the Palm Beach Gardens hotel because my office is right there. This time I couldn't get in because of the golf tournament so had to stay in West Palm for nearly twice the price of PBG property. The key machine was broken at check-in, therefore several of us had to stand around for about 15 minutes until they (very nicely) escorted us to our rooms, but without a key. Checked at the desk about an hour later and it was ready, but they didn't call or let me know it was. The young lady at the desk was very helpful and apologetic, however.
Their location is kind of weird - hard to get in and out of - and doesn't seem walking around friendly.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin V, Guest Service Representative at West Palm Beach Marriott, responded to this review, March 7, 2013
Thank you for staying with us, the PGA area was very busy this year for the golf tournament! I apologize for the inconvenience of not being able to get the keys to you at check in, but I appreciate the kind words regarding the efficiency of our staff.
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Merritt Island, Florida
Level Contributor
162 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed March 1, 2013

The staff was extremely accomodating from the time I walked in the front door. They greeted me immediately and took my bags. Walked me to the front counter to check in. The bar staff, the wait staff, the desk staff and the house keeping staff always had a smile on their faces and were outgoing and nice. Certainly not what I expected when I came here for business meetings. The hotel was clean and the food was excellent in the restaurant. Another thing that I did not expect when I came here. The restaurant reviews were impressive and were accurate. Great place to stay while on business inWPB. The rooms are basic but that is what I expected at this type of hotel. It's geared more for business and passing through. Not a resort.

Room Tip: The rooms are basic but that is what I expected at this type of hotel.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bekntony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin V, Guest Service Representative at West Palm Beach Marriott, responded to this review, March 8, 2013
Bekntony, thank you for sharing your great experience regarding our staff and Bistro Ten Zero One. We look forward to seeing you again soon.
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Sarasota, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 21, 2013

Very nice hotel, grounds are neatly kept, seating area outfit with fire pit was great for nightly socializing. Close to downtown shopping/dining area probably about a minute or two drive but walking was not for me with a stroller on the main busy road.

  • Stayed November 2012, traveled with family
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Helpful?
4 Thank BrianD2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin V, Guest Service Representative at West Palm Beach Marriott, responded to this review, March 8, 2013
BrianD2012, thank you for the lovely review of our hotel! I am so happy to hear you enjoyed our fire pit and outdoor area. We look forward to your next stay with us!
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St. Petersburg, Florida
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 12, 2013

The room was a little cramped, but otherwise a very nice stay. Amazing water pressure. Free airport shuttle, walking distance to downtown, and a safe area. Nice outdoor pool and garden. Walk to the beach took a half hour to 45 minutes.

Room Tip: Avoid the very end rooms of the hallway, as they seem to be smaller than the others.
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  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin V, Guest Service Representative at West Palm Beach Marriott, responded to this review, March 8, 2013
James T, thank you for your review of our hotel, and I’m happy to hear you were able to utilize many of the amenities, including our garden, that we have on property. We are looking forward to your next visit!
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RI
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 3, 2013

This is the second time staying at the hotel. I and my friends are discerning travelers. Stayed on Concierge level this time and I recommend it. Last time regular level and was fine. Reading about other hotels I would not stay anywhere else. So based on 2 rooms and 4 guests two times you have a reliable consistent review. DDD - Chaîne des Rôtisseurs

Room Tip: Go for Concierge level
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  • Stayed January 2013, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ProfDDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin V, Guest Service Representative at West Palm Beach Marriott, responded to this review, March 8, 2013
ProfDDD, thank you so much for taking the time to give us such a wonderful review! I am so glad to hear you enjoyed the concierge lounge. We look forward to seeing you and your friends for a third visit again soon!
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Main Line area-Philadelphia, PA USA
Level Contributor
55 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed February 3, 2013

A 2nd very nice stay at this hotel. Was there for one night for business reasons, but felt like a small vacation resort. Has all the usual amenaties, but the friendliness of the staff makes this a great spot. They go above and beyond, including a personal email before your stay which they actually read responses to. I even asked for a wake up call and because I was in the shower and missed the call, they sent security to knock on the door to make sure I was up. Really great personal touch. Nice restaurants and the room was perfectly fine. Best was location to the fun part of west palm yet only a 10 min drive to the airport. Maybe less.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darin V, Guest Service Representative at West Palm Beach Marriott, responded to this review, March 8, 2013
Andrew S, thank you for your great review of the hotel and of our staff’s personal touch during your stay with us! We are looking forward to your next visit to West Palm Beach.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about West Palm Beach Marriott

Property: West Palm Beach Marriott
Address: 1001 Okeechobee Blvd, West Palm Beach, FL 33401-6214
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in West Palm Beach
#11 Romantic Hotel in West Palm Beach
#11 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — West Palm Beach Marriott 3.5*
Number of rooms: 352
Official Description (provided by the hotel):
Conveniently located near CityPlace, Kravis Center for the Performing Arts, Cruzan Amphitheatre, Downtown West Palm, Palm Beach County Convention Center and Palm Beach International (PBI) Airport, our West Palm Beach hotel offers an authentic Palm Beach experience ideal for business and leisure travels. Our new lobby features a modern redesign with contemporary style and natural lighting. Offering deluxe accommodations, unique amenities, free WiFi throughout the hotel and complimentary airport and local area shuttles. Self-parking available for $12 per day. ... more   less 
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Also Known As:
Marriott West Palm Beach Hotel West Palm Beach

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