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“Enjoyed stay at LaQuinta”

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La Quinta Inn & Suites West Palm Beach Airport
Ranked #23 of 34 Hotels in West Palm Beach
Reviewed May 5, 2014

Awsome trip, although short. Look forward to visiting and staying at the hotel once again. Hopefully it won't rain as much next time, knowing it is indeed the sunshine State. Love the experience and would recommend to family and friends.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with La Quinta
Thank Hope M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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264 - 270 of 419 reviews

Reviewed May 3, 2014

Great hotel but continued issues with wi/fi service over multiple stays. Internet access only seems to get worse with time. Convenient location to area and local airport with easy on/off access to I-95. Staff very pleasant.

  • Stayed: May 2014, traveled solo
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Review collected in partnership with La Quinta
Thank Jay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2014

Two weeks ago we stayed at a LaQuinta for two nights in Dublin, Georgia and we had stayed there before and they are pleasant, the rooms clean, and an outstanding breakfast and manager that personally greets the guests. We were told at that time that we had enough reward points that our next LaQuinta stay we would have a free night at any location. We had already booked a room for the weekend at West Palm Florida for the weekend of April 26th. When I called them they had told me there would not be a problem taking advantage of my reward points for a free night's stay. We arrived at 3:00 check in and after waiting 45 minutes was told they were short staffed and our room was not ready to come back in an hour. We came back at 4:30 and there were at least 30 people in the lobby waiting to find their rooms were not ready either. We waited another hour at the check in desk where there was one confused desk clerk. When someone asked to speak to the manager we were told he had quit that day, as did half of the cleaning staff.
Needless to say, everyone in line were so frustrated because most had planned on attending a concert that night and were unable to check in and get ready. Then after waiting till 6:00 for our room the clerk told us we couldn't use our reward points for the free night because she did not know how to do it. It just ruined our whole night being in the lobby for 3 hours with irate customers and we had to go to the concert hungry because there was no time to eat supper and get ready to go to the concert as we had planned. We always have enjoyed our stays at LaQuintas before but will definitely never recommend this location! They have serious management and staff problems. Even the breakfast buffet the next day was not their usual quality. We were very disappointed that this hotel is even associated with LaQuinta!

Room Tip: Do not book at this location. Look elsewhere!!
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  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with La Quinta
1  Thank heyjude22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2014

I enjoyed my stay at the La Quinta Hotel, the staff was nice the room were clean and the parking was adequate. I would recommend the hotel to friends for future stay. The location was right off of I-95 for easy access to restaurants.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with La Quinta
Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

We booked this room close to the West Palm Beach airport so we could save time getting to the airport the next day. It was very unpleasant. Our room, which was on the second floor, was very damp and had a strong urine odor. When we turned on the faucet in the bathroom, the water barely trickled out, which made it difficult to wash your hands. Even though the room was tidy, it did not make up for either discomfort. I would NEVER stay there again.

  • Stayed: April 2014, traveled as a couple
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Thank hawley1253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

If you can find something else that is decent in this price range, I would recommend going someplace else. I had huge problems with reservations here even after triple checking. After doing reserving online, doing a lot of paperwork, and calling to verify they still messed everything up and would not let my guest check-in. Instead of the normal carpeted rooms in this hotel, if you have a pet room there are vinyl floors.

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with La Quinta
Thank Paula K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2014

We booked this hotel weeks in advance for a business trip. We picked the hotel based on location and because it is pet friendly. We called ahead to verify our reservation, but upon arrival, we were given another room due to another customer staying over. We requested early check in, and the room was not ready as promised. When the reservation could not be filled as reserved, we were given a smaller, dirty room that had a foul musty smell. The desk was broken in the room. Pillows were old and thin. We called the front desk, complained and requested more pillows. 1 hour later we had to go get pillows as the front desk claimed they would bring them up, but never showed. The stay just continued to get worse. Cigarette burns in toilet seat. Loud rude patrons in the halls. Breakfast was weak at best, not up to La Quinta standards. After two days of complaining, we were finally moved into a nicer room, so we thought. I felt bad as the front desk manager was trying extremely hard to make the stay better but.... After moving in the room, we found dirty ladies panties along with trash still in the room. The cleaning team had just finished and had to come back in and clean the room. Light bulbs were missing, trash behind and around the mini fridge. The elevators were not working properly, only one working and it sounded like it would stop and fall at any minute. Climbing five flights of stairs for someone with asthma is just not an option. Until this hotel gets a better staff, updates and has a huge make over, remodel, I would not recommend anyone to stay at this location. The only employee working there who cared about the customers that we dealings with was the front desk manager, and with her hands tied, she did the best she could.

  • Stayed: April 2014, traveled on business
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Thank Shane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites West Palm Beach Airport

Address: 1910 Palm Beach Lakes Blvd, West Palm Beach, FL 33409-3504
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 34 Hotels in West Palm Beach
Price Range: $92 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites West Palm Beach Airport 2.5*
Number of rooms: 115
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Also Known As:
La Quinta Inn And Suites West Palm Beach
La Quinta Inn & Suites West Palm Beach Hotel West Palm Beach
La Quinta West Palm Beach
West Palm Beach La Quinta

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