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“Decent Hotel for the price with helpful shuttle” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel West Palm Beach Airport

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DoubleTree by Hilton Hotel West Palm Beach Airport
Ranked #9 of 34 Hotels in West Palm Beach
Certificate of Excellence
Tallahassee, United States
1 review
“Decent Hotel for the price with helpful shuttle”
4 of 5 bubbles Reviewed June 11, 2014

This hotel is nice. I didn't get the cot we needed for an extra person and he ended up sleeping on the floor. The front desk told me they don't have cots/extra mattresses. The shuttle was real nice and they gave us a ride to a wedding reception.

  • Stayed June 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lance D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, June 16, 2014
Dear Lance D,

Thank you for the feedback and the review! I am sorry you were not advised when making the reservation that we do not have any roll away beds and I hope your guest was able to use the pull out sofa bed. I am glad to hear we were able to offer you a ride to the wedding and I hope you enjoyed yourself! Thanks again!

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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920 reviews from our community

Traveler rating
    450
    267
    92
    70
    41
See reviews for
193
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360
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Key West, Florida
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed June 9, 2014

We stayed here for a couple nights, the hotel is not located within walking distance of any restaurants but the shuttle to City Place makes up for that. The exterior and interior are showing wear and there were these weird black clusters (dirt?, bugs?) all along the corners of our room near the ceiling. This didn't bother us that much, I just found it kind of strange. The beds are very comfy and the pool area is nice, but overall it was not a memorable stay.

  • Stayed May 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BAE2013A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, June 16, 2014
Dear BAE2013A,

Thank you for the honest feedback regarding your recent stay with us. I am sorry to hear that while you enjoyed your stay, we failed to make it a “memorable” one. I would like to hear what we could have done different to make this experience more memorable. Please feel free to reach out to me directly, I would love to hear any additional feedback you may have.

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, United States
1 review
5 of 5 bubbles Reviewed June 9, 2014

Thank you for providing great personal treatment to weary traverlers. We traveled all night it seemed, when we got to the hotel it was very late. The Front Desk staff knew to expect us, checked us in and got us to our room in no time. The room was clean, comfortable and just what we needed after being in the car for a long time.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Yajuanna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, June 16, 2014
Dear Yajuanna F,

Thank you for the 5 Star review! We greatly appreciate the feedback and hope to see you again soon!

Regards,
Jason Peoples
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed June 9, 2014

I would say that for the price and location in proximity to my meeting, this hotel could not be beat. the desk Staff were very friendly to my arrival at 1:00 AM. The Ease and friendliness of their assistance made the experience tolerable. My checkout experience was friendly as well. Thank you!

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Denise_Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, June 16, 2014
Dear Denise_Mike,

I am happy to hear that you enjoyed your stay with us! Thank you for the great review! It is amazing to hear from our guests that our service doesn’t change even at 1:00 in the morning!

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
5 of 5 bubbles Reviewed June 4, 2014

I would recommend this hotel to anyone traveling through or to West Palm Beach. A tad tricky to get to but when you do you will love it. The staff is excellent and the rooms are plush. I had a great rate and I felt I was in a 5 star hotel. My assessment is The Double Tree West Palm Airport is THE BOMB!

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Triptogram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, June 5, 2014
Dear Triptogram,

Awesome Review! Thanks for the 5 star rating! While we are told we are somewhat of a “hidden gem”, we are working with the city on getting additional signage on S. Australian Ave to help with your concern. Next time stay and relax a while instead of just passing through!

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed June 2, 2014

I checked into this hotel for one night, with another stay planned in a few nights, as it's very close to Palm Beach International Airport (PBI). I was a bit leery when pulling up as it's surrounded by office buildings and looks a tad worse for wear. The lobby was clean, but dark, and the elevators were quite slow. The hallway on floor five smelled a bit like smoke, although it's a non-smoking hotel.
My assigned room (529) was clean, but in need of a refresh. The furnishings were drab and scratched, but the mattress was comfortable. The lighting was very yellow, and contributed to a rather dull appearance. The toilet cover was very loose, and the bath mirror was fall apart on the bottom and bottom corners. The AC unit also rattled off and on. It sounded like loose plastic. Needless to say, I cancelled my future reservation later in the week, and have reserved at another hotel that is newer, although still a Hilton property, as that is my preference these days. As I always like to end on a positive note, the fitness center was well equipped, the bed was very comfortable, and the mini-fridge and free wifi were both a nice benefit. I also enjoyed the professionalism of the front desk staff.

Room Tip: Rooms away from the highway are likely much quieter (entrance side).
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, June 3, 2014
Dear Scott M,

Thank you for this very helpful feedback. We are currently planning a renovation which will address all of your comments. I am sorry you were subject to the smoke smell on the 5th floor. While we advise all our guests we are 100% non-smoking, once in a while a guest will test our policy and are stuck paying a steep fine for doing so. The lighting issues will also be resolved by replacing all lights with LED in the very near future. I apologize for the condition of some of the items in your room, regardless of renovation plans the AC should not be rattling and I will get that taken care of tonight. I am happy to hear you enjoyed your bed and fitness center and it is always a pleasure to hear how well our staff treats our guests. Thanks again for the review and I hope in the future you will decide to give us another chance to earn your business and provide the amenities and services you expect and deserve.

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oldsmar, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 2, 2014

Great Location for working from West Palm to be able to work the area orth to Jupiter and South to Boca Raton. Easy access to and from intersate, the airport, closs to City Center and restaurants. Price was a bit high for the night we stayed.

  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patrick N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, June 3, 2014
Dear Patrick N,

Thank you for the great review! I am happy to hear the location helps make our hotel you first pick for your business traveling needs! I hope you took advantage of the complimentary shuttle service to City Place to enjoy your time while not at work! Hope to see you again soon!

Regards,
Jason Peoples
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel West Palm Beach Airport

Property: DoubleTree by Hilton Hotel West Palm Beach Airport
Address: 1808 S. Australian Avenue, West Palm Beach, FL 33409
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in West Palm Beach
#9 Romantic Hotel in West Palm Beach
#12 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel West Palm Beach Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
The Doubletree Hotel West Palm Beach - Airport, centrally located just off of I-95 and Okeechobee Blvd. In West Palm Beach, is less than a mile from Palm Beach International Airport (PBI) and fabulous City Place, one of south Florida's most popular downtown destinations. For our guests' convenience, our full-service West Palm Beach, Florida hotel offers shuttle service to and from the Airport, as well as the many dining and entertainment venues of City Place.The Doubletree West Palm Beach, FL hotel offers understated elegance and tastefully-appointed guest rooms and suites that boast a long list of guest amenities, generous work surfaces, luxurious Sweet Dreams Beds, and complimentary wireless high-speed internet access. Order freshly prepared meals in-room or enjoy casual dining at Gecko's Restaurant, serving breakfast, lunch and dinner daily. Don't miss happy hour at Gecko's Lounge, or stop by for a nightcap after catching a movie or concert. Our airport hotel in West Palm Beach offers amenities like a heated outdoor pool in a lush, private courtyard and a well-equipped Fitness Center. Jogging paths, lakes and parks are all nearby.For the business traveler, our hotel in West Palm Beach, Florida provides a perfect Palm Beach County location surrounded by corporate campuses and Fortune 500 companies as well as easy access to Tri-Rail and all major arteries connecting south Florida metro areas. Stay connected with complimentary HSIA availability throughout the hotel and productive with our Business Center services. For groups, seminars, business or social functions, the Doubletree West Palm Beach Airport Hotel has modern ballroom and boardroom space that is perfect for your small meeting requirements. Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Doubletree West Palm Beach
West Palm Beach Doubletree

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