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DoubleTree by Hilton Hotel West Palm Beach Airport
Ranked #11 of 34 Hotels in West Palm Beach
Certificate of Excellence
Reviewed March 19, 2014

This was my second time at the hotel and it was nice to see faces that made me feel at home. Thanks Angella for always going the extra mile it was a pleasure to see you. Robert keep smiling. Your smile and welcoming words can make the most disgruntled guest feel at home. Even though you were mourning a loved one you kept smiling. I found out CJ was no longer there but I met a new friend Earl at front desk who was quite pleasant and friendly. Only to find out his best friend is from my home town. What a small world we live in. I am so looking forward to seeing all of you again and continue to do what you do best WOW your guest.

  • Stayed: March 2014, traveled on business
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Thank prettygirltc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this reviewResponded March 21, 2014

Dear Prettygirltc,

Thank you for this amazing 5 star review! I cannot begin to tell you how much this means to all of our employees, especially those mentioned by name! Much appreciated!

Regards,
Jason Peoples

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672 - 678 of 1,018 reviews

Reviewed March 18, 2014

Convenient location, great service, clean rooms; and all for a very reasonable price. The cookies are a nice added touch. The staff really makes you feel at home here and will go out of their way to assist in anyway possible. Will book here again in the future.

  • Stayed: February 2014, traveled with family
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Thank Dianna163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this reviewResponded March 21, 2014

Dear Dianna163,

Thank you for the kids words and 5 start review! I am happy to hear you enjoyed yourself and we greatly appreciate the feedback!

Regards,
Jason Peoples

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2014 via mobile

This is the 2nd time we stay here and still enjoy it very much. My husband and I had a great time here. Jessica at checkin was absolutely great just like last time. Beds were comfortable, room was clean. No complaints. Will be back again.

Stayed: March 2014, traveled with friends
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this reviewResponded March 21, 2014

Dear Jennifer M,

Thank you for returning and providing another excellent review! We are glad you enjoyed your stay with us once again!

Regards,
Jason Peoples

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Reviewed March 17, 2014

Even though there were minor problems with the first room assigned at the Doubletree, desk clerk Jessica Garcia did an awesome job of service recovery. Since I had just checked in, she offered to meet me at the elevator with key to new room on different floor on better side of hotel. After I checked into that room, she ten minutes later also called me to make sure all was good ih the new room. All done with a smile, a sincere apology, and a we will get those things fixed so it will be right the next time attitude.

As a result, I today talked with the Gen Mgr, Jason Peoples about using this property for approximately 60 room nights over the next 6 weeks! Without Jessica's great service, I surely would have searched for another area hotel for our team to use in West Palm Beach.

Room Tip: pick odd number room on the quieter side of the hotel
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  • Stayed: March 2014, traveled on business
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Thank CLamborn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this reviewResponded March 18, 2014

Dear CLamborn,

Thank you for sharing your experience and for your honest feedback! We rely on this kind of honest feedback to ensure we are constantly improving our services and that employees are taking pride in their work. Jessica has proven to be a valuable asset here at the DoubleTree and a true leader among her fellow employees. Thanks again for the amazing review and we look forward to your next stay with us!

Regards,
Jason Peoples

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Reviewed March 17, 2014

Jessy G. assisted me this week with taking care of a special co-worker. She went above and beyond to take my call the day before his arrival to coordinate a special amenity. She also assisted with sending a card with a personal message. This assistance is surely appreciated by me.....but I am sure even more when my co-worker has an undoubtedly awesome experience! Thank you Jessy for your brilliant, caring, and devoted attention to your Hilton guests!

  • Stayed: March 2014, traveled on business
    • Service
Thank Ryry1722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this reviewResponded March 18, 2014

Dear Ryry1722,

Thank you for taking the time to post this wonderful service review! It is our pleasure to help our guests’ experience in any way possible! Thank you for the business!

Regards,
Jason Peoples

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Reviewed March 17, 2014

I cannot tell you the help that i got from one of your employees named Jessica. She accomodated my wife and I and made my stay here 100% better. If I can ever write a letter of recommendation for this women it would be my pleasure. I am the owner of Aspesi Concrete, this women has led me to believe if I have a confrence down here that I would definetely bring the business to the DoubleTree. I would also like to put in a good word for Evelyn adn Rose who have helped out tremendously. Thank you, Michael Aspesi.

  • Stayed: March 2014, traveled as a couple
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Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this reviewResponded March 18, 2014

Dear Michael A,

Wow! What a great review! Thank you very much for the recognition and for sharing your experience on Trip Advisor! The three employees mentioned above are our top performers in our service competition and I am happy to have each one of them on my team! We certainly do hope you return if you ever are back to the area and we would be happy to host your conference!

Regards,
Jason Peoples

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Reviewed March 16, 2014

Very comfortable stay, the welcome was great and the check in was really fast! Great internet connection which helped me a lot during my trip Except for a little trouble with the printer which was promptly fixed by the reception, everything was excellent

  • Stayed: March 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Patrick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this reviewResponded March 17, 2014

Dear Patrick R,

Thank you for the great review! I am so happy you enjoyed your time with us! Sorry about the printer glitch but I am glad we were able to fix it before it became an inconvenience. We appreciate the feedback!

Regards,
Jason Peoples

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel West Palm Beach Airport

Address: 1808 S Australian Ave, West Palm Beach, FL 33409-6487
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in West Palm Beach
#9 Romantic Hotel in West Palm Beach
#12 Business Hotel in West Palm Beach
Price Range: $110 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel West Palm Beach Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
The Doubletree Hotel West Palm Beach - Airport, centrally located just off of I-95 and Okeechobee Blvd. In West Palm Beach, is less than a mile from Palm Beach International Airport (PBI) and fabulous City Place, one of south Florida's most popular downtown destinations. For our guests' convenience, our full-service West Palm Beach, Florida hotel offers shuttle service to and from the Airport, as well as the many dining and entertainment venues of City Place.The Doubletree West Palm Beach, FL hotel offers understated elegance and tastefully-appointed guest rooms and suites that boast a long list of guest amenities, generous work surfaces, luxurious Sweet Dreams Beds, and complimentary wireless high-speed internet access. Order freshly prepared meals in-room or enjoy casual dining at Gecko's Restaurant, serving breakfast, lunch and dinner daily. Don't miss happy hour at Gecko's Lounge, or stop by for a nightcap after catching a movie or concert. Our airport hotel in West Palm Beach offers amenities like a heated outdoor pool in a lush, private courtyard and a well-equipped Fitness Center. Jogging paths, lakes and parks are all nearby.For the business traveler, our hotel in West Palm Beach, Florida provides a perfect Palm Beach County location surrounded by corporate campuses and Fortune 500 companies as well as easy access to Tri-Rail and all major arteries connecting south Florida metro areas. Stay connected with complimentary HSIA availability throughout the hotel and productive with our Business Center services. For groups, seminars, business or social functions, the Doubletree West Palm Beach Airport Hotel has modern ballroom and boardroom space that is perfect for your small meeting requirements. Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Doubletree West Palm Beach
West Palm Beach Doubletree

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