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“my two day stay”

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Hilton Palm Beach Airport
Ranked #6 of 34 Hotels in West Palm Beach
Certificate of Excellence
Fort Myers, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“my two day stay”
Reviewed May 4, 2014

Was staying at this hotel at a group rate for a event in the area. It was a host hotel. The hotel is well kept with nice amenities. I had an issue with the Wifi and many of the television stations lost connection throughout my stay.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,110 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
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English first
Brevard County, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed May 1, 2014

My biggest problem was that, they sale Starbucks coffee, but you can't use your Starbucks card..... They have a chiller type fridge, that just kept your drinks chilled and not cold. The restaurant has a great variety for breakfast, and the cooked your pancakes to order in addition, they cooked omelets.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Rutha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mims, United States
1 review
Reviewed April 30, 2014

over all everything was fine the room was clean every day the staff was nice my only concern was we were in the elevator for about 35 to 40 minutes some one called the fire department they came to help and we got out i was very glad to be all right

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, United States
1 review
Reviewed April 29, 2014

Although I experienced a bad check-in, the remainder of my trip was quite pleasant. The staff (other than the front desk), went above and beyond to assist particularly in the restaurant and housekeeping areas.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Constance D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanford
1 review
Reviewed April 29, 2014

Rooms were in excellent condition. Check in process was not satisfactory. Had to wait 45 minutes for them to get room ready. Had to keep checking on room. Told to request microwave but none were available.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dorothy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach, United States
1 review
Reviewed April 21, 2014

Rude staff, noisy hotel, bugs in room. DISGUSTING!!! From the moment we tried to check in, the front desk staff was outwardly rude and dismissive. I have never felt so undervalued as a hotel guest. I am a Hilton Honors member, which is a joke!

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kristine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at Hilton Palm Beach Airport, responded to this review, April 22, 2014
Thank you for taking the time to share your hotel experience and please accept my sincere apologies for our failure to provide you with a pleasant stay.
This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience and I would like you to know have shared your review with the appropriate staff members and have coached them on the importance of providing our guests with friendly, polite, professional and courteous service to ensure this does not happen in the future.
Thank you for your comments and we hope to have the opportunity to welcome you back in the near future and proving we can provide you with a memorable stay.
Manny O'Neill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
316 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed April 15, 2014

Very easy access to the Palm Beach Airport. The hotel is very well maintained, with a small pool and hot tub area. You can sit outside and watch the planes come in. The breakfast buffet is very nice and has a lot of options. The staff was very friendly. Nothing but positive things to say. Great for business travelers.

  • Stayed January 2014, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jhn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at Hilton Palm Beach Airport, responded to this review, April 22, 2014
Thank you for this kind review and noting our very nice buffet with it's many options, our very friendly staff and that we are "Great for business travelers."
On your next trip to our hotel, please ask for me, so I can personally thank you for this great review.
Manny O'Neill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Palm Beach Airport

Property: Hilton Palm Beach Airport
Address: 150 Australian Ave, West Palm Beach, FL 33406-1473
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in West Palm Beach
#6 Business Hotel in West Palm Beach
#11 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Palm Beach Airport 3.5*
Number of rooms: 245
Official Description (provided by the hotel):
Located minutes from the Palm Beach International Airport, Cityplace and the Palm Beach County Convention Center our lakeside setting provides a resort atmosphere with a Tiki bar and starbucks favorites. Complimentary 24 hour airport shuttle service and WiFi available to all our guests. ... more   less 
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Also Known As:
Hilton Palm Beach Airport Hotel West Palm Beach
Hilton West Palm Beach
West Palm Beach Hilton

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