Usually, I research where I'm staying very thoroughly, and since I would be spending a lot of time in my room this trip, I spent a bit more time looking into hotels. There were several contenders that fit the bill of clean, good beds, etc., but I booked at this location because of a teaser in the description of the room, "Our spacious one king bed guest rooms offer beautiful views of the heated pool/tiki bar, tranquil Lake Cloud or the impressive Palm Beach Skyline." Also, under "For Your Convenience" on the amenities list, "Ocean/Water View". This made my decision easy. Since I needed to be in my room to write and do work for several days, I would choose the hotel that offered these views since that's very important to me - a good bed, cleanliness, and a good view are my top criteria. I'm here now, and as I write this, I'm looking at a parking lot and the airport. Not the end of the world, but I would have booked at Hilton Gardens or Doubletree or somewhere else had Hilton not touted these views. I wanted to see Florida's terrain, not necessarily Florida's cars and airplanes.
Another odd thing, when I checked in at midnight last night, the front desk asked me if I was sharing a room, and then told me I had already checked in - which I hadn't, so perhaps the room I requested was given to someone else? I went to the front desk at 10 a.m. this morning to see if I could get a different room, front desk told me that if I were to change rooms then housekeeping would have to make my room as well as the other, I promised I would tip well to try to counter any inconvenience. She told me to check back at 3. So either I'm down there at 3, or stuck with the airport/parking lot view. Don't know whether to unpack or wait. Grrrrr!
PROS: Clean room; very comfortable bed; good Lavazza coffee in the room; spacious room
CONS: Parking lot view; front desk sort of helpful, but mostly seemed unable to rectify situation
- Official Description (provided by the hotel):
- Located minutes from the Palm Beach International Airport, Cityplace and the Palm Beach County Convention Center our lakeside setting provides a resort atmosphere with a Tiki bar and starbucks favorites. Complimentary 24 hour airport shuttle service and WiFi available to all our guests. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Palm Beach Airport Hotel West Palm Beach
- Hilton West Palm Beach
- West Palm Beach Hilton