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Holiday Inn Palm Beach-Airport Conference Center
Ranked #15 of 34 Hotels in West Palm Beach
Certificate of Excellence
IL
Level Contributor
106 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Could be better”
3 of 5 bubbles Reviewed January 19, 2012

We stayed in two rooms for one night.
Our first encounter was with the receptionist she was alone and looked like she has to deal with the entire hotel by herself – people in queue and phone, the manager was at the end of the counter was dealing with something else.
The receptionist was very welcoming but a bit impatient while the queue was growing (we can understand that).
We came in late so we had to take the smoking floor (6th floor) that was available, the smell was of course awful and there is no way to open a window even slightly – should be an option for that.
The air condition was noisy and bathroom could use some renovation (curtain was dated).

Room Tip: If you don't smoke avoid the smoking floor !
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank E_P_the_one
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockb, General Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, January 23, 2012
Dear Guest,

Thank you for sharing your comments. Please accept my sincere apology for the issues you encountered. We accommodate many guests each evening, and we strive to make your stay a satisfying one. It’s disappointing to learn that we let you down. It is through our guest’s eyes that we can assess whether we are reaching our guest service goals. Please be assured that the issues you have raised are being addressed.

We are committed to total guest satisfaction and we look forward to serving you in the future.

Sincerely,

Bill Stock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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572 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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English first
Falls Church, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 17, 2012

I admit that I'm not usually a Holiday Inn girl, but we were attending a wedding and it was one of the wedding hotels. I was totally pleased on all levels. The airport shuttle was great, the front desk folks were friendly, helpful and even let me switch to two double beds from my King Bed reservation. The room was sparkling clean and the BED was FABULOUS. THe pillows were even labeled hard and soft. The restaurant served a great breakfast and I had a Chicken Caesar for lunch one day and it was as good as I've ever had. The shuttle even takes you to City Place to shop of go to a movie. I give this hotel the HIGHEST MARKS. You won't be disappointed if you stay and they have a great Seniors Rate for High Priced West Palm Beach!

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank virginiabarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockb, General Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, January 23, 2012
Dear Guest,

Thank you for your kind words of praise and sharing your comments. I am extremely proud of our staff. I will certainly pass along your comments to the shuttle staff, Housekeeping, Restaurant and Front Desk staff. We are committed to total guest satisfaction and we look forward to your next visit.

Sincerely,

Bill Stock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, New Jersey
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 15, 2012

The hotel is what you would expect from a Holiday Inn - but the exceedingly friendly staff puts it over the top! The shuttle drivers are courteous and punctual and operate many shuttles to PBIA every half hour. They'll also run you downtown to CityPlace and Clematis Street for restaurants and shopping. Victoria in the restaurant and Vicki at the bar were great, and the general manager is very accessible. They made my week-long stay here amazingly comfortable, friendly and fun. I'd stay here again in a heartbeat.

Room Tip: Floor 6 is smoking - avoid that.
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  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UAL_Jason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockb, General Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, January 23, 2012
Dear Guest,

On behalf of the hotel staff, thank you for your kind words of praise and sharing your comments. I am extremely proud of our staff. I will certainly pass along your comments to the shuttle staff, Victoria and Vicki. We are committed to total guest satisfaction and we look forward to your next visit.

Sincerely,

Bill Stock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlo, Canada
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed January 7, 2012

We stayed here for two weeks while we were working in West Palm Beach. The entire staff contributed to the excellent service and comfort of our stay. An incredible hotel restaurant with delicious, healthy meals. A housekeeping staff second to none and a front desk staff we were sorry to leave behind. Unfortunately we travel with a dog now and were stuck down the road at "another" hotel on our last trip. This only served to reinforce the intense satisfaction of our stay at the Holiday Inn last September.

Room Tip: Just STAY here!!!!
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claudejoanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockb, General Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, January 9, 2012
Dear Guest,

On behalf of the staff, thank you for your kind words of praise and taking the time to share your comments. It is truly rewarding when a guest takes the time to recognize our staff. The principal goal of the hotel is to make each night’s stay a satisfying one and it is through our guest’s eyes that we can assess the quality of our accommodations and services.
We look forward to your next visit.

At your service,
Bill Stock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
88 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 bubbles Reviewed January 6, 2012

dirty, beat up with poor service

really not much more to stay, another depressing airport hotel with zero appeal or character

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank numberoneson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockb, General Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, January 9, 2012
Dear Guest,

Thank you for taking the time to share your comments. I’m concerned about the cleanliness and poor service issues you experienced at the hotel during your recent visit. Thank you for bringing this matter to my attention.

Please accept my sincere apology.

Please be assured that your comments are taken seriously and the appropriate action has been taken. I hope when in West Palm again you will call me so that I can see to your stay personally and prove that this was the exception and not the rule.

At your service,
Bill Stock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
2 reviews
3 of 5 bubbles Reviewed December 25, 2011

I've always believed that the test of customer service is not when nothing goes wrong, but how things are handled when they do. And plenty went wrong on our evening at the Holiday Inn, which is 15 minutes from our home but which we booked with AMEX points because we were doing a holiday pub crawl downtown. I had not been to the hotel in about a decade - my parents stayed their once, but that was before renovations after Hurricane Wilma. The lobby and the free parking our great, and we didn't even know anything was wrong until we returned from our evening out.

There was black ash all over the sink in the bathroom, which was part of a non-smoking room to begin with and which was apparently not cleaned well. We were quickly given the room next door, which had no working lights. So when we marched down to the lobby with our bags, the excellent desk guy not only gave us a room on another floor but hooked us up with free breakfast buffets!

The rooms were standard, if a bit bare. Not enough plugs. But the internet is free, as is the parking. So it's not that bad. And the service, again, was excellent.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lelugray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockb, General Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, December 27, 2011
Dear Guest,

I’m concerned about the fact that you had to move twice before getting an acceptable room. Thank you for taking the time to bring this matter to my attention. Our principal goal is total guest satisfaction and I am disappointed to learn that we did not meet our goal. I am glad however that our staff saved the evening.

Please be assured that the issues you’ve raised are being addressed. We look forward to serving you in the future. Please call me the next time you make a reservation and I will personally handle it. I want to prove that this was the exception and not the rule.

Sincerely,
Bill Stock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 29, 2011

I had an excellent time for the 5 days that I spent in west palm and the hotel was a great value. The free shuttle is an excellent idea and all the drivers were so nice and helpful.

The staff at the front desk were also very pleasant and the rooms were clean and comfortable.

Recommendations if this is your first time in west palm:

Take the free hotel shuttle to cityplace I think shuttle runs until 10:30pm. If you have to take a cab back its about $10
Once in cityplace after seeing there wonderful sights, take the free trolley to clematis and there you would find more restaurants and bars. Clematis is also a short walk from the pier.

Overall if your staying in west palm I would absolutely recommend this hotel as the staff is great and the rooms are clean and comfortable.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank candijo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockb, General Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, December 8, 2011
Dear Guest,

Thank you for taking the time to share your comments. I am very proud of our staff and I will share your comments with the van drivers, front desk and housekeeping. It is extremely rewarding when a guest takes the time to recognize the staff.

We are committed to total guest satisfaction, and we look forward to your next visit.

At your service,
Bill Stock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Palm Beach-Airport Conference Center

Property: Holiday Inn Palm Beach-Airport Conference Center
Address: 1301 Belvedere Rd, West Palm Beach, FL 33405-1011
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in West Palm Beach
#12 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Palm Beach-Airport Conference Center 3*
Number of rooms: 199
Official Description (provided by the hotel):
Discover all that West Palm Beach has to offer at the convenient, comfortable and affordable 199 room, Holiday Inn Palm Beach Airport Hotel. You are in the heart of all the excitement, shopping, dining, entertainment, the arts, golfing, and business. Located just off I-95, a half a mile from the Palm Beach International Airport (PBI) and minutes away from The Palm Beach County Convention Center, The Kravis Center, Cityplace, Downtown Clematis, Palm Beach and surrounding golf courses you will spend less time traveling and more time enjoying your visit. ... more   less 
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Also Known As:
Holiday Inn Palm Beach Arpt - Conf. Hotel West Palm Beach
Holiday Inn West Palm Beach
Holiday Inn Conf Center
West Palm Beach Holiday Inn

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