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“Excellent Hotel that did what we asked”

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Holiday Inn Palm Beach-Airport Conference Center
Ranked #15 of 34 Hotels in West Palm Beach
Worcester, Massachusetts
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent Hotel that did what we asked”
Reviewed June 3, 2011

Our plane was delayed over 4 hours, so my wife and I did not arrive until very early in the moning. Needless to say, we were exhausted. My wife insistes on first checking the mattresses & box springs for cleanliness. This place passed with flying colors. Then we quicky enveloped ourselves in what we considered one of the most luxurious feeling bed, and drifted off to a completely relaxing sleep. When we awoke in the morning, an excellent breakfast was had in their dining room. The hotel then transported us back to the airport where we rented a car for our continued driving trip to Key West.

One more note - our plane was so late the hotel's complimentary shuttle was not running, so we had to take a taxi. Including a very generous tip, the total was $10.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ManfromMass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockb, General Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, June 7, 2011
Dear Guest,

Thank you for taking the time to share your comments. I will certainly pass along your comments to the Housekeeping and Restaurant staff. It is rewarding when a guest takes the time to recognize the staff.

We look forward to your next visit with us.

Sincerely,

Bill Stock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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585 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
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English first
Branford, Connecticut
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 30, 2011

Arrived sat.5/28/11, sunday after a 6hr boat trip came back to a power outage in hotel. Mgrs. Frank & Bill took charge immediately dealt with problems with the most cool heads i ever seen. I was immediatey compted at crown plaza hotel for the evening & was informed the next morning everything had been corrected so i immediately returned for the rest of my stay. All of the staff kept their heads considering the hotel had a considerable amount of guests that weekend.

Room Tip: to me the best rooms are all of them.
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  • Stayed May 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank donna1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockb, General Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, June 7, 2011
Dear Guest,

Thank you for your kind words of praise. Unfortunately you had to encounter the Florida Power & Light Transformer problems that caused the hotel to lose power. I hope you will contact me directly the next time you are in the WPB area.

We look forward to your next visit with us. One with Power :)

Sincerely,

Bill Stock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 30, 2011

This is a classic trailer-park hotel. While the staff actually tries (except for Mr. Gantz), it is a hopeless endeavor. You spend 50% of your time waiting for elevators. The air conditioning is inconsistent and not available in the public areas. The food at Polly's must be subcontracted to Golden Corral. Not a whole grain to be found anywhere! Good luck with the power. On our second night the power went out and after three hours we packed our bags and left for the better deal at the Crown Plaza up the street.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HondaTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockb, General Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, June 6, 2011
Dear Guest,

I apologize for the inconveniences you encountered during the Power outage. Unfortunately Florida Power & Light had a transformer fail and the hotel lost power from 5 pm to 1 am on the 29th. Therefore the lack of power caused the lack of Air Conditioning and a limited number of elevators to keep running.

Sincerely,

Bill Stock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
1 review
Reviewed May 26, 2011

These folks are great. They do what it takes to make things right.

  • Stayed April 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MizAthyKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockb, General Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, May 30, 2011
Dear Guest,

Thank you for your kind words of praise and for sharing your comments. I will certainly share your comment with our staff. It is very rewarding when a guest takes the time to recognize the staff.

We look forward to your next visit.

Sincerely,

Bill Stock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venice, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 19, 2011

Since we, spend quite a few weekends a year traveling, for business, it's nice to arrive back to one's hotel, at the end of the day, to a cheerful "hello' from the staff. However, when the manager greets you, it feels extra special, as most often, the manager is somewhere in the background...
At the Holiday Inn Palm Beach Airport, during our stay, we were regularly greeted by Vicent Poole, the manager, who took time out to inquire about our day and answer questions. We are looking forward to returning to the Holiday Inn in the future and seeing Mr Poole, as well...Thank you, Mr Poole, for making our stay special.

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SJO45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockb, General Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, May 30, 2011
Dear Guest,

Thank you for taking the time to share your comments. It is truly rewarding when a guest takes the time to recognize a member of our staff. I will certainly share your comments with Vince. I am very proud of Vince as well as our entire staff.

We look forward to your next visit.

Sincerely,

Bill Stock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 9, 2011

We stayed at this hotel for the Easter holidays and we were so happy we picked this hotel. I had 2 small children with me (22 months & 5 yoa). I was definitely pleasantly surprised as I was not sure what to expect since the price I was paying was so low but it was definitely a great time. The entire hotel staff was very friendly and always smiling. The rooms were clean as was the entire hotel. The best part was the kids ate free and I was not expecting much for the food however we again were so pleased with the food that we actually ended up eating most of our meals at the hotel!!! Also the location was perfect & closeby to everything!!

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank clove13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockb, General Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, May 12, 2011
Dear Guest,

Thank you for sharing your comments and your kind words of praise. I am very proud of the entire hotel staff. I will certainly pass your comments on to the entire staff and specifically note the Restaurant staff. It is very rewarding when a guest takes the time to recognize the staff's efforts.

We look forward to your next visit.

Sincerely,

Bill Stock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, NY
Level 3 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 3, 2011

We got a great deal for a four night stay for a short family visit combined with vacation. Two minutes from PBI airport, right off the highway and very close to City Place entertainment. Rooms were spacious and very clean. Pool was very clean and well landscaped. The restaurant served a very good and reasonably priced breakfast. We would stay again.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lraphael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockb, General Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, May 6, 2011
Dear Guest,

Thank you for your kind words of praise and taking the time to share your comments. Our goal is total customer satisfaction and I will certainly share your comments with the staff. It is truly rewarding when a guest recognizes the staff’s efforts. We look forward to your next visit.

Sincerely,

Bill Stock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Palm Beach-Airport Conference Center

Property: Holiday Inn Palm Beach-Airport Conference Center
Address: 1301 Belvedere Rd, West Palm Beach, FL 33405-1011
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in West Palm Beach
#12 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Palm Beach-Airport Conference Center 3*
Number of rooms: 199
Official Description (provided by the hotel):
Discover all that West Palm Beach has to offer at the convenient, comfortable and affordable 199 room, Holiday Inn Palm Beach Airport Hotel. You are in the heart of all the excitement, shopping, dining, entertainment, the arts, golfing, and business. Located just off I-95, a half a mile from the Palm Beach International Airport (PBI) and minutes away from The Palm Beach County Convention Center, The Kravis Center, Cityplace, Downtown Clematis, Palm Beach and surrounding golf courses you will spend less time traveling and more time enjoying your visit. ... more   less 
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Also Known As:
Holiday Inn Palm Beach Arpt - Conf. Hotel West Palm Beach
Holiday Inn West Palm Beach
Holiday Inn Conf Center
West Palm Beach Holiday Inn

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