The hotel was very clean and the staff was extremely friendly and helpful. The location is excellent for shopping and dining. It is next door to a Target and across from a shopping outlet. Lots of restaurants.

I've been a fan of Best Western for some time. This stay I had some disappointments starting with the shuttle pickup. Why BW won't just list the fee for shuttle service is beyond sneaky. Fine print does tell you to call hotel for information, but why... when you could just tell us on your web page. So not only are the rates surged for those cruise days but an additional $25 per room for shuttle is added to your bill. After an over 30min wait for the dam shuttle to get us from the airport we were disgusted! To add fuel to that fire the older short driver I didn't get his name was almost rude and on the phone having an angry sounded personal conversation while driving. So we get there to check-in earlier than 3 and needed to wait. No problem with that. I'll say the gentleman at the desk was good with his customer service skills. I believe he knew We we're or would be upset when we arrived and his nice smile amd greetings brought me back to a happy I'm on a short vacation mode. Again I was to upset when I arrived to take names so unlike me. Any how after getting settled in the room we later used the shuttle to go across the way. Its walkable if you're in the mood but we had a 3 yr old and my mom with a not so good hip. The evening driver taller older gentleman was much happier driver and not distracted very personable. He also picked us up on the other end later and he drove me to the Chase bank in.the mall complex! Kudos to his great customer service and overall niceness. The rooms are nice and clean. The pool and various garden areas are a nice touch. Breakfast basic waffles, bagels, toast, english muffins, oatmeal, cereal, yogurt and fruits. Easy to find something to fill your belly. Other front desk staff helpful with checking on shuttle arrival and providing towels and bags of ice.