The hotel was very clean and the staff was extremely friendly and helpful. The location is excellent for shopping and dining. It is next door to a Target and across from a shopping outlet. Lots of restaurants.More
- Free Wifi
The hotel was very clean and the staff was extremely friendly and helpful. The location is excellent for shopping and dining. It is next door to a Target and across from a shopping outlet. Lots of restaurants.MoreShow less
Thank you for sharing your experience. We are very happy to hear that your stay was excellent.
I've been a fan of Best Western for some time. This stay I had some disappointments starting with the shuttle pickup. Why BW won't just list the fee for shuttle service is beyond sneaky. Fine print does tell you to call hotel for information, but why... when you could just tell us on your web page. So not only are the rates surged for those cruise days but an additional $25 per room for shuttle is added to your bill. After an over 30min wait for the dam shuttle to get us from the airport we were disgusted! To add fuel to that fire the older short driver I didn't get his name was almost rude and on the phone having an angry sounded personal conversation while driving. So we get there to check-in earlier than 3 and needed to wait. No problem with that. I'll say the gentleman at the desk was good with his customer service skills. I believe he knew We we're or would be upset when we arrived and his nice smile amd greetings brought me back to a happy I'm on a short vacation mode. Again I was to upset when I arrived to take names so unlike me. Any how after getting settled in the room we later used the shuttle to go across the way. Its walkable if you're in the mood but we had a 3 yr old and my mom with a not so good hip. The evening driver taller older gentleman was much happier driver and not distracted very personable. He also picked us up on the other end later and he drove me to the Chase bank in.the mall complex! Kudos to his great customer service and overall niceness. The rooms are nice and clean. The pool and various garden areas are a nice touch. Breakfast basic waffles, bagels, toast, english muffins, oatmeal, cereal, yogurt and fruits. Easy to find something to fill your belly. Other front desk staff helpful with checking on shuttle arrival and providing towels and bags of ice.
Dear True 2 u,
Let me apologize for the issues you had with the first driver and the shuttle fee. I will share all of this in our next staff meeting and we will address it. Glad to hear we redeemed your experience. Thank you for taking the time to let us know.
This is a lovely property. The pool, with the 7 foot deep section, helped me relax after traveling. Staff were very helpful. Breakfast was typical Best Western fare. It's not fancy but is sustaining. I'd come back.
Thank you, Emily! We are happy to hear that you enjoyed the stay. Hope you will come back and see us again soon.
The reason we booked this hotel package was purely based on the reviews this place has!
Such a great place! It’s right off the 95, very easy to find!
Very friendly staff! Great hot breakfast included! Coffee was good! Great outlet shopping across the road, and Target next door! There is a Red Robin and a BJs restaurant within walking distance.
Thank you for sharing your positive experience. Hope you come back and see us again soon.
This little gem of a hotel was a welcome oasis when we arrived at West Palm Beach.. All of my requests had been accommodated - a quiet room overlooking the courtyard. The grounds and pool area were so attractive and well maintained, the staff were incredibly helpful and courteous and the breakfast excellent. Our room was every bit as good as other more expensive hotels we had stayed in previously, with every facility we needed and incredibly comfortable beds. Overall, fantastic value for money and wouldn't hesitate to stay here again.
Thank you so much for your kind words and sharing your experience. Our staff works hard to make sure our guests are happy and it is so rewarding to hear that you enjoyed your stay. Hope you will come back and stay with us again soon.
Everyone is so friendly and so accommodating. No matter how many times you ask questions, you are always greeted with a smile and given enough information to make informed decisions. Looking forward to my next stay.
Thank you Erica for sharing your positive experience. We are really happy to hear that you had a pleasant stay. We are looking forward to see you soon.