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Reviewed April 9, 2019

This was a typical Best Western, the usual standard for the Franchise.

The room was large well equipped and quiet. The room (amongst others in Florida) smelt slightly of dampness, particularly the linen and pillows. I know the rooms don't get the opportunity for airing and the a/c makes the condition worse. But a bottle of Febreze sorted that.

I didn't spend much time in the hotel, was travelling and sightseeing, but the premisies were in great condition, the pool was large and clean, there was plenty of seating around the pool.

The reception were friendly and helpful.

Breakfast was included and there was a great selection of hot and cold food, cereal, fruit etc etc. It was self service, but there was aleways someone on hand to help. The breakfast was a great addition and really enjoyed it.

Would I stay again - yes if in the area, would I recommend - yes as well.

Room tip: Quieter rooms are there, away from the poolside. Plenty of ground floor rooms and parking is close by.
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank martinbrad4d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AstridDawson, Sales Manager at Best Western Palm Beach Lakes, responded to this reviewResponded April 10, 2019

Thank you for taking the time to share your experience. We are very happy to hear that you enjoyed your stay and recommend our hotel to the fellow travelers. We look forward to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2019 via mobile

This place was great! Stayed two separate nights before and after our cruise. Staff was friendly and very accommodating. Shuttle service was great! Took us downtown everyday. Hotel was clean and well kept! Will be back soon!

Date of stay: April 2019
Trip type: Traveled as a couple
Thank Kelsie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AstridDawson, Sales Manager at Best Western Palm Beach Lakes, responded to this reviewResponded April 9, 2019

Thank you, we appreciate your positive feedback. We are very happy to hear that you enjoyed your stay. Looking forward to see you in the future.

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Reviewed April 3, 2019

The customer service at check in over the weekend was absolutely fabulous. It was so nice to be greeted by polite and pleasant hotel representatives after a long and tiring drive. The hotel pool grounds were lovely well manicured and very relaxing to sit out in the patio area by the pool. We did not get up in time for breakfast but the set up looked like they provide a good variety. Our beds and bed linens were super comfy, room was clean. Although we were only able to stay for one night, I would not hesitate to stay here again for a longer stay.

Room tip: First floor was convenient to pool, breakfast area and front door. Hotel was quiet, AC cool, customer service excellent.
Date of stay: April 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank siestales51
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rick N, Director of Sales at Best Western Palm Beach Lakes, responded to this reviewResponded April 5, 2019

Thank you so much for the kind review.

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Reviewed March 30, 2019

We stayed here 3 nights, this motel is very clean, the staff is very friendly and accommodating,we were by the courtyard and pool area...beautiful and the breakfast was also great...would definitely stay here again

Date of stay: March 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank nascar99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rick N, Director of Sales at Best Western Palm Beach Lakes, responded to this reviewResponded April 5, 2019

Thank you Nascar 99. Glad you enjoyed your stay.

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Reviewed March 26, 2019

The hotel and staff were excellent. Very clean and well kept. Large open court yard with pool, tables, and grille for that more than one night stay. I would recommend this hotel for anyone, including kids. There are numerace stores and other eating places within walking distance.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Maps65760123259
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rick N, Director of Sales at Best Western Palm Beach Lakes, responded to this reviewResponded March 27, 2019

Thank you for the 5 star review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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