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Reviewed December 3, 2018

They call it Inn, but it's more like a hotel. Good pool, good coffee, good breakfast.Freandly and nice people on the reception.
Staying there for a week or two last year. Didn't think to look at something else.

Room tip: No. I preffer to keep it to myself :))
Date of stay: November 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Mikhail K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rick N, Director of Sales at Best Western Palm Beach Lakes, responded to this reviewResponded December 4, 2018

Thank you Mikhail! We appreciate your business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2018

Nightmare stay. Smelly room, like if it used to be a smoking room. Thin walls, made outside noise very disturbing, since we couldn't sleep from a noisy night of partying. Security was contacted 3 times but couldn't contain it. We did not sleep at all. I call the front desk during the night 3 times, and the lady tells me "i don't blame you". The next morning i went up to the front desk and asked for a refund and to speak to a supervisor.

They said that someone will contact me later, up to this day i haven't received a call from no one.

Advise? DON'T STAY AT THIS HOTEL!!!!!...... Unless you need some coffee.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Samuel D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rick N, Director of Sales at Best Western Palm Beach Lakes, responded to this reviewResponded December 4, 2018

Thank you for your review. We appreciate all feedback. I read the Security report and the noise issue was handled. And you wrote a review before my Front Office Manager could contact you.

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Reviewed November 26, 2018 via mobile

Totally enjoyed my getaway. This hotel is a bit outdated on the outside but the inside is fantastic. Very convenient to shopping and food. I would definitely recommend staying here whether it’s for business or leisure.

Date of stay: November 2018
Trip type: Traveled as a couple
1  Thank 478vanessaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rick N, Director of Sales at Best Western Palm Beach Lakes, responded to this reviewResponded November 27, 2018

Thank you Vanessa for the kind review. Glad you enjoyed your stay.

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Reviewed November 18, 2018

This hotel has the nicest staff I’ve ever experienced! I’ve stayed there multiple times and took advantage of their shuttle service. They pick me up at the airport and take me to see my mom in a nursing home in the area. The drivers are all very friendly and professional, and they’re always available. Thank you so much for your hospitality, I’ll be back.

Room tip: They’re all good as they surround the pool.
Date of stay: November 2018
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
Thank Sherry A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rick N, Director of Sales at Best Western Palm Beach Lakes, responded to this reviewResponded November 19, 2018

Thank you Sherry. Thank you for staying with us.

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Reviewed November 15, 2018

Lovely and tranquilo Garden settings, great hot breakfast but the staff are WhatsApp make it excepcional. We arrived late and there was an issue with the Air conditioning in the room but the hotel was sold out and no other Rooms available so Nadia at the front desk called nearby hotels to find accommodation to no avail. She then called guests who had confirmed reservations but had not checked in and found someone who forgot to cancel their room and since we were exhausted we were so glad she fit us in. The staff in the eating area also always greeted with a pleasant smile

Date of stay: November 2018
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank Rebecca M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rick N, Director of Sales at Best Western Palm Beach Lakes, responded to this reviewResponded November 19, 2018

Thank you for the kind review. I will share this with Nadia. She is one of shining stars at the front desk.

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