We stayed in this Holiday Inn Express the night of March 11th. We checked in at 5 pm on Sunday evening and a couple of things immediately struck my eye. First, my room wasn't ready. I don't know about you, but when a hotel says you can't check in until 4 pm and the room isn't immediately ready when you check in at 5 pm --- you've got a property that has issues. Second, there was another couple checking in while I was waiting to see if my room was ready. He had a receipt, was part of a golf package, and was told they didn't have a room like he had ordered even though the reservation was made a couple of months before arrival. Once my room was "ready", I walked to the elevator with my wife and went to our room. When I was getting ready to go in the room, the golf couple came out the their room -- and told me the refrigerator didn't work, the room was a mess and they wondered how they could get it cleaned. To make a long story short, that was my arrival. I agree with another one of the reviews, this property had a much nicer exterior and lobby than room. I took some pictures of the room, but honestly, this property ranked right up there with Motel 6 instead of Holiday Inn Express.
- There was a television that worked well and had a lot of channels to watch
- There was a refrigerator in the room and it did work
- The internet speed for this free High Speed Internet was atrociously slow
- The bathroom had been remodeled or repairs horribly
- Show curtain (cloth outer) was nasty
- Bathtub wasn't particularly clean
- The property wasn't using the well-known Holiday Inn Express soap and amenities. They were using some cheap stuff (See pictures)
Overall, this Holiday Inn Express doesn't measure up to the other HI Express properties I've stayed in over the years. It used to be that if the sign said HI Express, you knew you were in good hands. This one didn't do that for me.
I rated this property 3 of 5. That's comparing it to all hotels. Certainly, I wouldn't give it a 3 compared to other Holiday Inn properties. I will not stay in this property again, but that doesn't me you shouldn't. It was clean, just wasn't the most modern and seemed really disorganized at the front desk. It also just means the room was very Spartan and not representative for a room that routinely charges $140 + in March or HI Express as a whole.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel and Suites Palm Beach The Holiday Inn Express Hotel & Suites West Palm Beach Metrocentre is the perfect place to go on vacation, as you can enjoy the many attractions of Palm Beach. Our comfortable hotel is conveniently located right off I-95 and is just ten minutes from the Palm Beach International Airport (PBI). If you're in Palm Beach for business, the Palm Beach County Convention Center is only five miles from our accommodations, and the South Florida Fairgrounds are just ten minutes away. You'll also be near the Port of Palm Beach, Metrocentre Corporate Park and Pratt & Whitney. West Palm Beach offers many different attractions for vacationers. You can hit the links by getting in a game of golf at PGA National Resort. Rapids Water Park, located two miles from our West Palm Beach hotel, is home to the biggest water slide in Florida. City Place and Worth Avenue, also located just ten minutes from our hotel, provide premium shopping for those who want to stay inside. Additionally, you can enjoy a day at the beach by driving to one of our local beaches. After a day of sightseeing, return to our fabulous West Palm Beach hotel and enjoy choice amenities like free high-speed Internet access. You can keep up your daily routine by taking advantage of our Fitness Center and outdoor pool. Stay Smart with our West Palm Beach hotel deals. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Metrocentre
- West Palm Beach Holiday Inn
- Holiday Inn Express Metrocentre