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“Disappointing. ”
Review of Hamburger Heaven - CLOSED

Hamburger Heaven
Price range: $0 - $15
Cuisines: American, Delicatessen
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Breakfast, Lunch, Outdoor Seating
Reviewed May 11, 2014 via mobile

I went here with my sister on a Thursday night. It was during Clematis by Night so we sat outside to hear the music coming from the live band. The location/atmosphere has a lot of potential but unfortunately the food was very disappointing. I ordered a "tuna salad plate". The tuna was good but the salad part of it consisted of one giant piece of lettuce, a few tomato slices and oversized pieces of carrots and peppers (that looked like they'd be on a veggie tray for snacking). My sister ordered the "Beverly Hills burger". Her burger was overcooked and came on a dry/crusty bun. The food was overpriced for the quality and presentation. We won't be going back. It's too bad because with it's proximity to the fountains/downtown park it COULD be a great place for families and locals to hang out. Not sure it will ever become that with the quality of food we were served.

1  Thank christinerichards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6468travels, Owner at Hamburger Heaven, responded to this reviewResponded May 12, 2014

Thank you for taking the time to post a review. Your input is very important to us. I am however, very sorry to note that you were unhappy with your visit. Exceeding our guests' expectation is of the utmost importance to us. We, like any other business hope that we are alerted to a problem immediately so that we are able to rectify it on the spot thus providing a more positive and enjoyable experience for everyone involved. I am saddened that we were not only unable to execute to your satisfaction but we were not given the opportunity to address your issues at the time and perhaps have turn the situation into a win/win. I sincerely hope that in the future you might reconsider your position and give us a chance to better serve you the next time you're in West Palm Beach . Thank you again for helping us to improve. -Cynthia Rosa, Owner H.H.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviews (99)
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18 - 22 of 99 reviews

Reviewed May 10, 2014

My husband and I decided to eat lunch before heading to Sunfest so we thought we'd just get some burgers. Well, we saw Hamburger Heaven tucked away from the main road and decided we'd give it a try...it was called hamburger heaven after all. There were only two people in the place when we walked in which was actually a relief from busy Clematis restaurants. But, of course we were a little hesitant. We kind of have this rule to only eat at places where there are other people at. But the burgers were awesome! HUGE actually and you could get whatever toppings you wanted. Jason, our server was great and even reccommended a good one for my husband to try...a bbq one. I had a hawaiin with pinapple and jalepenos....yummy. Clean bathrooms as well. Thanks for a great lunch!

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Thank mk1825
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2014

We love Hamburger Heaven--went there for years--best casual lunch in Palm Beach. Now they have moved to West Palm on Clematis. The new place is great looking and the food is just as good. Valet parking is available for $2 at breakfast and lunch, and $5 at dinner time. We hope they can overcome the competition in the area and continue to serve their terrific hamburgers, shakes and desserts.

1  Thank PikesvilleTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2014

We had 6 people in our party on a beautiful Sunday afternoon. Two of our family members were running late, so we ordered drinks & appetizers to hold us over until they arrived. When they got there it was 3pm. We didn't think twice about it, because we checked their website to make sure they were open on Sunday; and if so were the hours reduced? Finding no reason not to go due to the information on the website, we sat down to order, only to find out that on Sunday's they close at 3pm - which is not what the website said! We were getting up to leave, when our server, Travis, said that we needed to stay and everything was ok. Well, Travis was true to his word! Everything came out hot, fresh and absolutely delicious! From the way everyone treated us (we were fearful of some "resentment" coming from the kitchen! ) to the manager and outstanding server, we could not have had a more pleasant dining experience. They made us feel welcome, and were even joking around with us like we were family. We will DEFINITELY go back. GREAT oldies music (!), great atmosphere, great food and all around outstanding service from people who could have asked us to leave due to the late hour. These professional staff members never made us feel rushed or unwelcome. Well done, Hamburger Heaven! Thank you for allowing us to stay! We can't wait to go back... Only this time, it will be well before 3pm!

Thank 2travelinFoolz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2014

I have been enjoying hamburger heaven through different ownership for many many years and now they have moved from palm beach to west palm beach in greatly expanded space. Went there shortly after they had re-opened and it DID NOT WORK. Went back last night as party of 7 including 2 children and it was ABSOLUTELY PERFECT!!!!. The greeting was very warm, the service was friendly, crisp and professional and the food was right back to the great great hamburger of old served hot, exactly as ordered. I am so happy to have this value packed friend back. Keep up the good work , hamburger heaven!

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Thank arnaldo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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