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“Beautiful Place for Business Travelers (and Families)”

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Courtyard West Palm Beach Airport
Ranked #18 of 34 Hotels in West Palm Beach
Certificate of Excellence
West Palm Beach, Florida
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Beautiful Place for Business Travelers (and Families)”
Reviewed May 2, 2014

I have never been to a more beautiful hotel whose lobby facilities were so welcoming you will only use your room to sleep in, otherwise you wish you could take their lobby home to make it your personal man or woman cave. The staff there is so helpful and friendly. You will never want to stay anyplace else than a Courtyard Marriott..... I don't!

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VinceWPB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard West Palm Beach Airport, responded to this review, May 9, 2014
VinceWPB,
We appreciate hearing from you and thank you for sharing your complimentary feedback about our beautiful hotel. Our goal is to deliver the best guest experience possible and we're pleased to hear that your experience reflects just that. We're happy to have had you as our guest and we hope to welcome you back again soon. Thank you again for writing.

Kind regards,
Rebecca Gabriel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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210 reviews from our community

Traveler rating
    85
    66
    36
    15
    8
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46
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
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English first
Livingston, New Jersey
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 10, 2014

The hotel lobby was nice and convenient having two laptops there. The bathroom lightning is very poor as is the vanity and sink. Almost dark. Pool was nice. The fitness center had no towels so I had to bring a towel from the room. The AC was loud in my room. I would go back to this hotel due to the airport shuttle and proximity but will check the room closer when I arrive. I also like having a fridge in the room at no additional cost.

Room Tip: Get a room as far away from the highway as possible. If you use the pool, you will hear all the tra...
See more room tips
  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jfbgianni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard West Palm Beach Airport, responded to this review, April 15, 2014
jfbgianni,
Thank you for writing a review from your stay. We appreciate your positive feedback on the convenience you experienced at our hotel, as well as areas of opportunity. I assure you that we will take your comments into consideration for improving our property and overall guest experience. We hope to welcome you back again in the future. Thank you again for writing.

Sincerely,
Rebecca Gabriel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
126 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed March 27, 2014

The location is a bit off the beaten track, office complex center, right of interstate 95 some road noise. Car required for dinning or getting to downtown West Palm Beach. The hotel staff were great, clean and well laid out lobby, cute restaurant limited menu. Rooms are spacious with good bedding, free wifi. My only complaint is the bathroom lightning is very poor as is the vanity and sink! Trying to be energy efficient at the expense of dim lightning doesn't make sense at this level of hotel

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard West Palm Beach Airport, responded to this review, April 6, 2014
Joe M,
Thank you for writing a review from your visit to Courtyard West Palm Beach. We're pleased to hear of the level of service and cleanliness you experienced and we appreciate your feedback regarding the lighting in the bathroom. We will certainly take your comments into consideration for improving our property. Thank you again for writing. We hope you'll visit us again in the future.

Sincerely,
Rebecca Gabriel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
218 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed March 20, 2014 via mobile

Really cool shuttle driver, very quick service! No complaints about the room or housekeeping. Courtyard rooms are really nice and well-kept.

Always recognize Marriott status. This property gets five stars overall, but there are two things to consider.

One, Courtyards do not offer a complementary breakfast. Keep that in mind. Another complaint is Donald Trump's private Boeing 757 casts a shadow on the pool area.

Overall, this hotel gets five stars. I wish I could give it more because the airport shuttle is so good. Look forward to my return!

Stayed January 2014, traveled solo
Helpful?
1 Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard West Palm Beach Airport, responded to this review, March 25, 2014
Demaileron,
We’re happy to receive your feedback from your visit to Courtyard West Palm Beach. I’m glad our accommodations and service met your expectations and you enjoyed a great stay. Thank you for writing a review and choosing our hotel for your travels. We hope to welcome you back again soon.

Sincerely,
Rebecca Gabriel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spartanburg, South Carolina
Level Contributor
3 reviews
Reviewed March 20, 2014

Wonderful location, love the pool and beautiful landscape design.
The staff and management were very accommodating and friendly they go out of their way to make sure I had everything I needed. If you need a place to stay in the area choose this every time. I greatly enjoyed my stay here.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Molly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard West Palm Beach Airport, responded to this review, March 25, 2014
Iammollyjones,
Thank you for taking time to reflect on all the aspects that made for a fabulous stay at Courtyard West Palm Beach. I’m delighted to hear that you felt well taken care of by our staff and had an opportunity to enjoy the pool. We hope you’ll return for another visit with us again in the future. Thank you once again for writing.

Sincerely,
Rebecca Gabriel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfort, IL
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 13, 2014

Stayed there last night before flying out of West Palm. Had good reviews so we used our points. Ideal location to the airport and car rental return. We had 2 complaints. They first sent us to the wrong room which had not been cleaned yet. They gave us another room which was nice, except for the bed which was unacceptable. It was extremely soft. When we told the hotel manager, Rebecca, she said it was a mattress on the 12th year of their 12 replacement policy. Which is unacceptable especially for a Marriott. We a new room, so maybe they are all like that, but we were offered a bed board. Rebecca couldn't have been nicer and did everything in her power to make us happy, including a free breakfast. Other than that, the hotel was spotless and everyone was extremely courteous. Would stay there again. Especially after they get the new mattresses. LOL!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CKwitkowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard West Palm Beach Airport, responded to this review, March 19, 2014
CKwitkowski,
Thank you for writing a review. I appreciate you recognizing our efforts in service and apologize again for any discomfort you experienced during your stay. Your feedback is important to us as guest satisfaction is our highest priority. I'm pleased to know you would stay with us again and we hope to welcome you back in the near future. Thank you again for your comments.

Sincerely,
Rebecca Gabriel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fishkill, New York
Level Contributor
106 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 6, 2014

I have stayed at many Courtyard Marriott before and they are always dependable. The pool area for this one hotel is really nice with beautiful landscaping. The only problem is we found out they ran out of towel when we were about to leave the pool area. The pool is warm and the water is clean. The room is rather small but the bathroom is big enough. There is a laundry facility at the premise. The hotel location is quite far from the main road which is nice and an added security/safety. Plenty of parking. The lobby and check in area is weird, it's really tiny but we were never there anyway so it doesn't matter.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard West Palm Beach Airport, responded to this review, March 11, 2014
Ben P,
We appreciate hearing about your stay with us at Courtyard West Palm Beach. My team and I take pride in ensuring all our guests receive the Marriott quality stay that they've come to expect from us. Your feedback on areas of opportunity is important to us. Thank you again for writing and please visit us again soon.

Sincerely,
Rebecca Gabriel, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard West Palm Beach Airport

Property: Courtyard West Palm Beach Airport
Address: 1800 Centrepark Dr E, West Palm Beach, FL 33401-7417
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard West Palm Beach Airport 3*
Number of rooms: 99
Official Description (provided by the hotel):
One of the best among West Palm Beach hotels, the Courtyard by Marriott West Palm Beach Airport hotel is ideal for business or leisure! When you are looking for a hotel near Downtown West Palm Beach, the Courtyard West Palm Beach is conveniently located off of I-95 and near CityPlace and Clematis Street. This hotel in West Palm Beach is just 5 miles from Palm Beach and the famous Worth Ave. Our hotel near West Palm Beach Airport (PBI) offers free transportation to and from the Airport and CityPlace. Begin your day in The Bistro - Eat. Drink. Connect.(R) offering meal items and Starbucks(R) coffees and evening dinner service with cocktails. Unwind in our luxurious outdoor pool and whirlpool or keep fit in our fitness center. Our guest rooms have conveniences such as mini-refrigerators, in-room coffee, 32" flat screen TV & Free Wi-Fi. Looking to host a meeting in a West Palm Beach hotel? Our meetings rooms can seat up to 60 people. The Courtyard West Palm Beach Airport hotel awaits you! ... more   less 
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Also Known As:
Courtyard By Marriott West Palm Beach Airport Hotel West Palm Beach
Courtyard West Palm Beach
West Palm Beach Courtyard
West Palm Beach Marriott

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