VAGABONDI INSULTS ITS CUSTOMERS!
I have never experienced in any restaurant such personal arrogance, rude behavior, and lack of compassion, including public embarrassment.
None of the four in our party would even consider a return, ever.
To give an overall rating to Vagabondi is to grade it as low as possible in every service category: way below zero, except for arrogance.
For the record, I have been lactose allergic for over thirty years. In all that time, moreover, I have been able to enjoy wonderful restaurant meals in the US and around the world, with a minimum of problem.
Our party of 4 went early this past Saturday night to Vagabondi in West Palm Beach, FL. After our arrival, we were approached by the server and ordered a bottle of wine.
Also, I gave the server an allergy card that I carry; it explains specifics of my allergy to lactose, and has been most appreciated wherever we dine out. She said ”We don’t take cards.” I sought to explain the importance of a mutual understanding of what I could eat, and what was off limits. She replied that through our Open Table reservation, they knew that I was Lactose Allergic.
I asked again to find out what was in a few of the dishes, so I knew what I could order. It was not long before the chef came to the table and aggressively told me that he would take no liability for any problem that I would have with his food. I explained that my allergy is not life-threatening and asked if he could advise what on the menu had no dairy products. Waving his arms in front of the face of one of our table guests, the chef told me that he could not responsible for foods touching on a plate or in the kitchen, added that I should order one of three main courses, and left in a huff.
All in the group were stunned, as none of us had been treated in such an aggressive, forceful manner, when we were the customers, explaining a dietary issue before ordering.
Still, we were looking at the menu, deciding whether to leave or order when the owner came over and started to berate me. I asked for the check to pay for the wine and sparkling water. He said it was best if we would leave immediately and that he would pick up the check to get us out.
In my years of dining out, and using the allergy card for the past seven of them, I have never experienced in any restaurant such awful actions by a chef or owner.
Having never tasted a bite, we cannot rate the food as good, or bad. The experience, however, left a very bad taste in our mouths.