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“Embassy Suites - Central”

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Embassy Suites by Hilton West Palm Beach Central
Ranked #5 of 34 Hotels in West Palm Beach
Certificate of Excellence
Reviewed July 2, 2013

My stay at the subject hotel was excellent. The suite was large and comfortable. I could stay in the room and not feel cramped. Not just my suite, the hotel 's food service at the Masud Shrine temple's Potentate's ball I was attending was superb.

  • Stayed: June 2013, traveled solo
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Review collected in partnership with Embassy Suites Hotels
Thank Dwight R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded July 8, 2013

Dear Dwight R,
Thank you for taking the time to review our hotel. We appericate all of the postive feedback. I am glad to hear that you enjoyed all of the hotel amenities.
We hope to see you in the near future!


Best Regards,
Jay Badillo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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997 - 1,003 of 1,236 reviews

Reviewed July 1, 2013

Overall : Meets and beats expectations. Now entering a second week at this property, I can enthusiastically, particularly recommend their "Suite" accommodations, which offer separate room environments that are spacious, comfortable, and fitted with what seem like 4-star amenities. Buffet breakfast - Free - is high quality. Sandy Brasil, the Front Desk manager, is a genuine asset. Her friendly attitude seems to set the standard for her staff, who also are a credit to the operation.

Rick

  • Stayed: June 2013, traveled with family
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Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded July 4, 2013

Dear Rick B,

We are so happy to hear, that we have met all of your expectations during your stay. As
an Embassy Suites we always strive for excellence and the best customer service possible. Thank you for your great feedback and we hope to see you in the near future!

Best Regards,
Jay Badillo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

We have stayed at many hotels when we have gone to West palm for Rapids water park, dinning and beaches with the family. This hotel was the first to truly impress us all on many levels. The breakfast was awesome, fresh and cooked to order was great. Location was also ideal! Close to everything. I would highly recommend tis hotel for family trips or business trips alike, the suite was very comfortable and updated (Very happy with the suite). My family was more than happy with the selection. Friendly staff and knew the area well.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Mirsa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded July 3, 2013

Dear Mirsa A,
Its always a pleasure to hear great things from our guest. As a part of Embassy Suites Standards we strive for excellence and the best customer service possible. So, it was a pleasure having you as our guest. Thank you for your feedback. We hope to see you again in the near future.

Best Regards,
Jay Badillo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

I had a wonderful stay while in Palm Beach for a training class. The staff was very polite and friendly and my room was tasteful and comfortable. The bathroom has an odd layout, but was fine. The outdoor pool is not as nice as many Embassy Suites, but was enjoyable even though there were no towels the two times I visited. There's a nice fitness center and business center as well. Breakfast was outstanding.

  • Stayed: June 2013, traveled on business
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Thank MikeMoAtl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded July 3, 2013

Dear MikeMoAtl,
I do apologize for the pool area not being properly stocked with pool towels. We, will kindly meet with the Housekeeping Deaprtment to make sure the hotel is overstocked at all times. Thank you for you're great comments and we hope to see you next year .


Best Regards,
Jay Badillo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2013

Nice hotel right across the street from the West Palm Beach Airport. Upgraded to two room suite which was nice and roomy. Only downside was that it overlooked the freeway. Staff very helpful. Managers reception had the same basic food every night with some deviation.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded July 3, 2013

A TripAdvisor Member,

Thank you for choosing the Embassy Suites. I am glad to hear that you were upgraded during you're stay. Hopefully, the staff and I could have a meeting and discuss different snacks for the Manager's Reception. Thank you for feedback. We hope to see you again in the near future.

Best Regards.
Jay Badillo


.

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Reviewed June 21, 2013

Stayed here for my son's wedding. Reception was held at hotel. Rooms are large and well-appointed (granite countertops, big-screen TV, comfortable bed). All staff was friendly and accommodating. Complimentary breakfast was substantial and delicious. I would definitely stay here again.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Kris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded June 24, 2013

Dear Kris H,
Thank you for taking the time to review our hotel. Thank you for your great feedback. We glad to hear that you enjoyed the Complimentary Breakfast!
We hope to see you in the near future!

Best Regards,
Jay Badillo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2013

Had a corner suite and it was clean and spacious. The hotel staff were friendly and accommodating. Tina at the front desk worked to get my elderly parents into their rooms as quickly as possible when we arrived early in the day. Breakfast was more than expected with the make to order omelets and hot food available. The Managers reception was ok. The snacks were basically crackers and some small pretzels. Would have liked a little more variety.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
1  Thank Holly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBadillo, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded June 22, 2013

Dear Holly H,
Thank you for choosing the Embassy Suites. We look forward to your visit in the near future. We are glad to hear, that we could accommodate you and also your family during the stay. We hope to see you soon. Thanks again for taking the time to review our hotel.


Best Regards,
Jay Badillo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton West Palm Beach Central

Address: 1601 Belvedere Rd, West Palm Beach, FL 33406-1541 (Formerly Crowne Plaza West Palm Beach)
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in West Palm Beach
#4 Romantic Hotel in West Palm Beach
#4 Family Hotel in West Palm Beach
Price Range: $146 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton West Palm Beach Central 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The Embassy Suites West Palm Beach - Central features an ideal location, award-winning service, and first-class amenities to stand out as one of the top West Palm Beach hotels. Situated just off I-95, less than five-minutes from West Palm Beach Airport, this prime location offers easy access to the Kravis Center, many of south Florida's finest beaches, and CityPlace where you can enjoy the area's best shopping and dining experiences. Guests will be greeted with a warm welcome and friendly smile as they check into spacious guest rooms highlighted by stylish decor, 37" flat-screen TVs, free WiFi, and select suites with walkout balconies. The onsite Atrium Restaurant provides a delicious menu of American favorites prepared with the freshest local ingredients for breakfast, lunch, and dinner, and guests can unwind with a signature cocktail or a craft beer from the Atrium Lounge. Maintain your active lifestyle in the 24-hour fitness center or on the outdoor tennis courts, spend the afternoons soaking in the Florida sun by the outdoor pool, and relax in evening in the dry sauna or whirlpool tubs. With over 18,000 sq. Ft. Of flexible event space, this is also an excellent venue for hosting business meetings, corporate conferences, and weddings. The Embassy Suites West Palm Beach hotel has a premier location and the perfect combination of amenities to make it the best choice for your next business trip, family vacation, or weekend escape to West Palm Beach, Florida. ... more   less 
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Also Known As:
Embassy Suites West Palm Beach - Central Hotel West Palm Beach
West Palm Beach Crowne Plaza

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