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“Great place near PBI Apt.”

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Embassy Suites by Hilton West Palm Beach Central
Ranked #5 of 34 Hotels in West Palm Beach
Certificate of Excellence
Reviewed November 17, 2011

We stayed one night and parked for 5. They upgraded our room toa King Suite and put us on a top floor due to renovation underway. Free shuttle to/from PBI.
Great room, accomodating staff, convenient location and reasonable price. Can't ask for more.

Room Tip: Renovation underway till end 2011. Ask for room away from work area.
  • Stayed: November 2011, traveled with family
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Thank DatawTrilogy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,087 - 1,093 of 1,213 reviews

Reviewed November 16, 2011

Located very close to the airport and I-95 this hotel is in a great location. The staff are very nice and the rooms are too. Even with the renovation going on it was a pleasure staying there.

  • Stayed: November 2011, traveled on business
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Thank ulboy11713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2011

Stayed here for just one night and was pretty satisfied. The hotel shuttle picked me up promptly after calling and got me to the hotel within a few minutes. The hotel is undergoing renovations and the changes were very nice and upscale. Being a Platinum Priority Club member they upgraded me to a very nice, large suite. I even ate dinner at the bar and had a reuben sandwich which was very good and not too expensive. The A/C in my room didn't work and the staff was very responsive and got it back running in about 15 minutes.
Overall this is a good place to spend a night when in West Palm. Friendly staff, clean rooms and free hotel shuttle.

  • Stayed: November 2011, traveled on business
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Thank rayd01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2011

Was at hotel Oct 13th thru the 16th of 2011 for a VFW Ladies Auxiliary Conference. We had a suite on the 13th floor. Huge suite enough to sleep 6 people although we only had 3. Everyone that worked there was extremely helpful. But I must say our favorite person was Lisa Sisserman who worked as the belt hop and courtesy van driver. She was full of laughs and just down right super nice. The pool was alittle smaller then it looked in the picture but that was ok the hotel isn't a far drive from the beach. The area around the hotel wasn't that great but a short hop on the courtesy van and we were at the City Place with tons of places to eat and shopping. Or you could do like we did and hop in our own car an travel just up the road to where there are tons of different places to shop and eat. Enjoyed the hotel and thank you to all the staff there especially Lisa Sisserman she was super helpful!

Room Tip: The suite is the best, sleeps six and has a separate bedroom area. Also the little kitchenette was v...
  • Stayed: October 2011, traveled on business
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Thank trish0903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2011

The staff there is great - nice, warm and helpful.

The area is OK - I guess typical of an airport location. Other than the hotel restaurant and a Burger Key, you really can't walk to anywhere to eat.

The hotel is being renovated and turned into an Embassy Suite early 2012. I stayed at a suite on an already renovated level. They did not do a good job. There was not even a light switch right by the door. The lighting in the room is poor. The bed is a little soft (did not seem to be new). The chair for the desk was too low to be ergonomic. The old thermostat in the room did not seem to do anything. Then there was water on the floor dripped from the AC vent/filtering vent.

On the bright side, the room is huge and had a great view of the airport (noise was not too bad) and the Internet is pretty fast.

Still have old style TV. Gym seems OK. Restaurant was OK (getting renovated also). A piece of paper which says "Business Center" placed on top of a computer/printer in the lobby was, I guess, the business center.

Elevator was terrible - hopefully they replace them too. Inspection certificate showed expired in August 2011?

  • Stayed: October 2011, traveled on business
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Thank Want2GoHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2011

The staff at this hotel were all very pleasant, eager to please, and friendly. The airport shuttle service and free shuttle to the mall area is also nice. The pool area has nice chairs and the pool is great but it's located on a large cement patio that isn't attractive. The hotel is just not in a nice area but, it is an airport location so I suppose the industrial park feel is the norm. Rooms are OK. Hair dryer was all sticky and gross. Hot water was not great. Mattress and pillows were good.

  • Stayed: September 2011, traveled on business
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1  Thank joburkholder1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy B, Front Office Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded October 5, 2011

Dear Justjo30,
Thank you for your comments on our hotel.
It means a great deal to our staff when they read comments that compliments their customer service. We are currently undergoing renovations and are addressing any items that are in need of replacement. Thank you for pointing out situations that we need to look at.
We hope you will come back to see us once we have completed our Construction and renovations.
Again thank you for submitting your comments and have a great day.
Best Regards
Sandy Brazil
Front Office Manager

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Reviewed September 6, 2011

Rooms were immaculate and the service received during my mom's Sensational 60th Birthday Party was exceptional. Definitely a night to remember and will encourage everyone to experience a home away from home with the WPB Crowne Plaza Hotel.

  • Stayed: March 2011, traveled with family
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Thank sharris718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy B, Front Office Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded September 13, 2011

Dear Sharris71,
Thank you for taking the time to write such a nice comment regarding your stay with us.
We strive for Excellence in our service, and especially guest satisfaction. It is extremely important to us and that's why it's truly rewarding when a guest recognizes our staff’s efforts, and takes the time to share their positive experience at our hotel.
Happy Birthday to your Mother.

Again, thank you for your kind comments and we look forward to your next visit.
Sincerely,
Sandy Brazil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton West Palm Beach Central

Address: 1601 Belvedere Rd, West Palm Beach, FL 33406-1541 (Formerly Crowne Plaza West Palm Beach)
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in West Palm Beach
#4 Family Hotel in West Palm Beach
#4 Romantic Hotel in West Palm Beach
Price Range: $105 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton West Palm Beach Central 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The Embassy Suites West Palm Beach - Central features an ideal location, award-winning service, and first-class amenities to stand out as one of the top West Palm Beach hotels. Situated just off I-95, less than five-minutes from West Palm Beach Airport, this prime location offers easy access to the Kravis Center, many of south Florida's finest beaches, and CityPlace where you can enjoy the area's best shopping and dining experiences. Guests will be greeted with a warm welcome and friendly smile as they check into spacious guest rooms highlighted by stylish decor, 37" flat-screen TVs, free WiFi, and select suites with walkout balconies. The onsite Atrium Restaurant provides a delicious menu of American favorites prepared with the freshest local ingredients for breakfast, lunch, and dinner, and guests can unwind with a signature cocktail or a craft beer from the Atrium Lounge. Maintain your active lifestyle in the 24-hour fitness center or on the outdoor tennis courts, spend the afternoons soaking in the Florida sun by the outdoor pool, and relax in evening in the dry sauna or whirlpool tubs. With over 18,000 sq. Ft. Of flexible event space, this is also an excellent venue for hosting business meetings, corporate conferences, and weddings. The Embassy Suites West Palm Beach hotel has a premier location and the perfect combination of amenities to make it the best choice for your next business trip, family vacation, or weekend escape to West Palm Beach, Florida. ... more   less 
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Also Known As:
Embassy Suites West Palm Beach - Central Hotel West Palm Beach
West Palm Beach Crowne Plaza

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