Usually love the food here. We order take out from work at least once a week from here. I think is definitely depends on who is working that day. Ordered today and two orders were missing when delivered, my Hawaiian roll had no eel sauce and not much ginger. Same thing happened a couple of weeks ago. The person we spoke with on the phone was rude and insistent that WE were wrong, even when the delivery guy confirmed to him on the phone that the order was wrong. I could understand it happening maybe once, on a bad day. The food is usually good, the Thai food the best.