"Home"wood Suites, by Hilton is just that! Extended stay "Home Suites".
Some of these guests are here for a week to a year on and off! Some are families whose childern receive life changing surgeries at a near by Hospital, others are on business, relocating, etc.
I've been affiliated in the Hotel Industry for years and it's for these reasons I feel the Staff becomes complacent!
They don't have the daily rush of A.M. Check-Outs/P.M. Check-Ins., like you would at an Inn or a Resort. The property is 4 yrs. old, but the interior looks 15 yrs. old! No one is keeping it up on a daily basis.
If the property in busy, the staff acts panicked, as if they were caught off guard! (Dinner last night 6/24/13)
Pool is nice, pool area is pleasant, but chairs and loungers desperately need replacing, has a little putt-putt area and a few BBQ Grills that get used a lot.
Monday-Thursday a 2 hour limited buffet dinner is offered. Numerous things lack in follow-threw! If you serve Fish..., serve tarter sauce and/lemon wedges etc. I really find that odd for a Hilton.
For dinner Debbie does it all! She's fantastic! She takes pride in the job, knows the guests and does special things for the kids! Debbie needs a tip jar! Very seldom do you ever see her getting any help!!! One night I offered to help, she kindly declined and said the front desk is suppose to help her when they aren't busy...., ("He" was busy sitting on the counter behind the front desk flicking his pen)
Housekeeping for our room is truely a problem!! You might get clean towels, the kitchen floor swept & tissues, but the dirty towels are still in the tub, TP is empty and no vacuuming! It's A-Crap-Shoot! Once a week...that's all we ask..., once a week!
All floors, bathroom, bedding and replace supplies! Once-A-Week!
(One night I had to go down to the public restrooms by the desk and steal a roll of toilet paper)
Bottom Line..., Can't believe Hilton hasn't revoked it's franchise.
- Official Description (provided by the hotel):
- Homewood Suites West Palm Beach is an all-suite property offering suite accommodations for business, pleasure and extended stay travelers. We’re located within two premier corporate parks providing easy access to I-95 and just moments away from winning beaches. Our suites will make you feel right at home with hotel amenities including fully-equipped kitchen, two 42 Inch televisions, and complimentary high-speed Internet. Additional amenities include swimming pool, fitness center, business center, meeting room, billiards room. ... more less
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- Also Known As:
- Homewood Suites West Palm Beach Hotel West Palm Beach