The SpringHill Suites of West Palm Beach is pretty close to being a gem of a hotel.
Everything that I encountered seemed to be in new condition. Nothing seemed overly used or worn out or stained or offensive smelling. The staff was nice, the parking was adequate, the breakfast and breakfast area was sufficient. The fitness center was good but very chilly. The lobby internet computers were a plus. And the room itself was very comfortable in size and provisions, and with a spacious bathroom, too.
And now for the fun stuff. We checked in to our 2 double bed room for a three night stay. Oh, look. One bed has four pillows and the other has one pillow. The hotel fact sheet from the internet states that the kitchenette is a sink area with a refrigerator, microwave and silverware. Okay, I see the sink and refrigerator, but where is the microwave and silverware? Open up the cabinet above the sink and there is an electric outlet labeled “microwave”. The only thing on the shelf was the ice bucket and I’m sure that does not get plugged in. The fact sheet also claims the room comes with a hair drier. But where? And the trash cans have no plastic liners. And trying to figure out the master lighting switches was a bit confusing.
Now I wouldn’t come to the conclusion that all rooms in this hotel are like this one. Some might even be missing the bathroom. Sorry, just had to keep the fun going. Housekeeping must have been in a hurry, or who knows what?
Okay, so I explained to the front desk all of the above that afternoon and next morning as all of this was unfolding.
Obviously, the apologies were abundant and sincere. They couldn’t explain the lack of pillows but assured us that housekeeping would supply the remainder which they did. The hair drier was actually kept in the closet with the iron and ironing board (which makes as much sense as a partridge in a pear tree) but housekeeping dropped another one off anyway.
They couldn’t explain where the microwave oven went but it was returned to the shelf on our second day. Maybe this is a 130 room hotel with 129 microwave ovens and they keep rotating them? And as for the silverware? It can be found inside of the microwave oven. It’s a sealed packet of a plastic fork, knife and spoon like you get at the food court of a turnpike rest area.
They also claimed that housekeeping does not use plastic liners in the trash cans. Now that can get disgusting considering you’ve got a kitchenette and you’re preparing small meals. I was told they dump the contents and rinse out the containers. Funny thing is, oh look, now there are trash can liners (on our third day).
We eventually figured out the master lighting switches on our own. Oh how we kept searching for a switch for the light over the sink!!!
Okay, so with all of these abnormalities how can this place be nearly a gem? Because of the newness of everything, and the obvious comfort the hotel provides. And I’m sure if I were to stay there again, I would not be giving the same unusual review that I just made. The access is very easy off of I-95 and the hotel is comfortably sandwiched between other hotels just off 45th street. Yes, I would stay at this SpringHill Suites again, but keep in mind this is not the Waldorf Astoria.
- Official Description (provided by the hotel):
- The SpringHill Suites West Palm Beach hotel is centrally located between Palm Beach Gardens and the Palm Beach Outlets, four miles from the Port of Palm Beach. Travelers will appreciate our complimentary hotel-wide WiFi, a daily breakfast buffet, and parking. Spend some free time enjoying the outdoor pool or fit in a work out at the 24-hour fitness center. Our ideal location offers convenient access to some of West Palm Beach's most interesting attractions and landmarks such as Downtown West Palm Beach, the Kravis Center, Clematis Street, and City Place. ... more less
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- Also Known As:
- Springhill Suites Marriott West Palm Beach Hotel West Palm Beach