We stopped at Red Roof Inn one evening around 6:00 with the coupon from the Florida coupon booklet and were told that the rate would be $109 plus taxes for the stay. We produced the coupon and were told that they don't honor those coupons. We asked about a senior rate and were told that they don't have senior rates, but we were "in luck" because we would be the first to be put into one of their newly renovated rooms. We had travelled all day and were tired, so we took the room. The key didn't work, so the only person on duty had to leave her post and re-key the lock. After we got into the room, the door handle wouldn't work, so we were given another room. We moved all our luggage into the new room and the toilet kept flushing with no one in the bathroom. We were given a different room, which was very pleasant, but we soon learned that there was no blow dryer, only one shampoo, no conditioner, no iron and ironing board, no continental breakfast and the wifi didn't work.
What was upsetting was the fact that we had spent 5 days travelling up to that point and EVERY other place we stayed offered all those amenities just mentioned and accepted the coupons. This place charged far more for the room and offered none of the things we had been given in other hotels.
In the morning, my husband listed all the issues and the new desk clerk offered to reduce the price by $20, which was accepted. Our issue was that this was the ONLY place that provided such limited service/amenities and was the most expensive. It left a bad taste in our mouths and during our next week of travelling, we never even considered stopping at any other Red Roof Inns. This place did a disservice for all other Red Roof Inns on our trip.
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- Also Known As:
- Red Roof Inn West Palm Beach Hotel West Palm Beach
- West Palm Beach Red Roof Inn