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“BEST HYATT PLACE EVER!!!”

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Hyatt Place West Palm Beach Downtown
Ranked #8 of 34 Hotels in West Palm Beach
GreenLeadersGold level
Reviewed March 12, 2014

I come to the Hyatt Place on Lakeview Ave in West Palm Beach frequently and I have always had a fantastic stay. The rooms and hotel throughout are very clean (I'm a germaphob so this is a big plus), the lobby area is excellent, and the bar and lounge area is perfect for those needing a drink and something to eat. Every time I come, Dave, the bartender has been on point in taking great care of guests... Even the music entertainment can make you forget about any stressful day anyone has had. The front desk staff do a great job in checking guests in quickly, and keeping the breakfast area clean in the morning....nice clean dishes too!!!! And the best is I like how they have implemented a "going green" concept. I look forward to coming here when in town!!! Thank you Hyatt Place West Palm Beach!!

  • Stayed: March 2014
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Thank jnyikos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesHansen, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded March 31, 2014

Hello jnyikos,
Wow! Thanks so much for sharing your experience with us! We are delighted to hear that we provided a great stay and thanks for your continued loyalty. The cleanliness and upkeep of our hotel are of utmost importance and I happy to hear that you have always found a clean stay with us as the norm. We couldn't’ agree more, Dave is the BEST bartender in town and it shows – glad he was able to take care of you and your guests! Our gallery hosts do a great job in handling guest check-ins while keeping the breakfast tidy – thanks for recognizing them! We look forward to welcoming you back on your next stay and hope you will find new touches on our ‘Green’ efforts as well! Always a pleasure to host you!

Sunny Regards,

James

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652 - 658 of 936 reviews

Reviewed March 7, 2014

I was with a band performing in the area at a private venue in Palm Beach. This location is near an outdoor walking mall with great restaurants. We took the hotel shuttle (free) to eat at the Palm Beach Grill (5 stars) and another day to the beach (10 min away) on Ocean Drive (the ocean is also 5 stars!).
The continental breakfast is easily one of the best. parking was easy with valet or self-park.

Room Tip: 2nd floor is nearest to the parking garage. King bed is best. Set the A/C (inside room as you enter...
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  • Stayed: March 2014, traveled on business
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3  Thank jazzmgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesHansen, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded March 31, 2014

Dear jazzmgr,

Thanks so much for the wonderful feedback and I happy to read that you took advantage of our great locale with access to CityPlace and the wonderful Palm Beaches (best beaches in Florida in our opinion!). I am also happy to hear that you took advantage of our complimentary local shuttle service as well – it certainly offers convenience to our hotel guests! Our new AM Skillet breakfast has also been met with rave reviews – glad you could enjoy it during your stay. We look forward to welcoming you back soon to West Palm Beach!

Sunny Regards,

James H.

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Reviewed March 2, 2014

Our room was on the 4th floor , room 421. Very clean and we were able to secure early check-in.
We only stayed one night as we were in town for a wedding. Bed was comfortable but very close to air conditioning unit which blew on our bed. We had to turn the system off in order for it not to blow on my husband. This made the room a little stuffy. Luckily for us we had beautiful weather and the evenings were cool. We also had two other rooms for our children. Room 416 and room 235. 235 was fine but 416 had a problem with the air conditioning system which our children reported to the front desk in the morning . My children were not able to get a good nights sleep due to the situation. Hotel front desk did give them a 20% discount for the inconvenience. The only reason they did not call in the evening was that we did not get back to the hotel until 11:30 pm and they were exhausted from attending the wedding. Staff is friendly. Just a note about valet parking. It is not available after 11PM. No one informed us about it when we checked in so we had a slight problem when we returned from the wedding. Breakfast was fine. Located close to City Place. Convenient to Flagler Museum and other sites.

Room Tip: Choose a high floor with room away from elevator.
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  • Stayed: March 2014, traveled with family
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1  Thank jackjulia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded March 6, 2014

Greetings from the Hyatt Place!
Thank you for your feedback and choosing to stay with us while in town for the wedding. I am sorry you were inconvenienced by our A/C units and we have addressed this concern as we take each issue very seriously and will do what it takes to make each guests stay a delightful one. I do see that you discovered the other hidden values such as our clean and comfortable rooms along with our convenient location in the downtown area. Please know that your feedback is vital in improving guest’s stays and ensuring each one of our guests is delighted with their choice in staying at the Hyatt Place West Palm Beach/Downtown.
Safe Travels!
Ashley

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Reviewed February 28, 2014

My wife and I have stayed at this Hyatt for a full week each of the last 3 years, visiting our son. The hotel perfectly delivers the Hyatt place brand. It's got a great location. You really don't need a car as all that West Palm and Palm Beach have to offer is within walking distance. The best part of this hotel is the staff. I'm a Hyatt platinum member and unfortunately we started our stay this year with a temporary inconvenience. Whitney and Kenny went above and beyond to make it right. They are outstanding people. Dave, at the bar makes you feel like everyone knows your name! This is not a resort hotel but it has the perfect level of amenities. The only negative is the air conditioning unit. To cool the entire room you have to have the bedroom area very cool. If you don't mind snuggling in a very comfy bed, you won't mind. Highly recommend!

Stayed: February 2014, traveled as a couple
1  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded March 6, 2014

Hello Michael,
I’m glad you and your wife enjoyed your stay with us. I would have to agree with you as our great downtown location is convenient and keeps our guests busy with lots of options for things to do. It’s always a pleasure to hear about our staff. They are in indeed some hospitable folks here in West Palm Beach! We appreciate your continued loyalty as a Hyatt Platinum member and look forward to welcoming you back soon. Until then safe travels!
Sunny Regards,
Ashley Mead

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Reviewed February 24, 2014

There are many positive things about the Hyatt. The location being one that tops the list. However, I must say that they can not do enough for the guest to make them happy. Kenny, one of the managers, was just outstanding. And, the bartender, Dave, not only made the best chocolate martini ever, he made you feel like you were part of the community of West Palm.
I still wish they would get rid of the pumped in air freshener and redo the decor in the rooms, but I would stay there again and again.

  • Stayed: February 2014, traveled with family
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Thank Tracy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded March 6, 2014

Hello Tracy,
We thank you for your positive feedback and your comments are vital in improving guest’s stays and ensuring each one of our guests is delighted with their choice in staying at the Hyatt Place West Palm Beach/Downtown. I’m glad to hear you enjoyed our convenient downtown location and Dave the bartender is a favorite of our guests, so please come back and visit him anytime. We look forward to seeing you on your next trip to Palm Beach!
Sunny Regards,
Ashley Mead

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Reviewed February 23, 2014

Our stay was more fun having just stayed at this hotel. Very well located, great breakfast and our room was great too! The staff is excellent. Love the shuttle service offered by the Hyatt group of hotels.

  • Stayed: February 2014, traveled with friends
    • Location
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Thank Deekay12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded March 6, 2014

Hello from the Hyatt Place!
Thank you for the great feedback and I’m glad to hear you enjoyed the new AM Skillet breakfast; we have heard rave reviews thus far about it! The service piece is so important to our success and I am glad you got to experience our staff! Look forward to seeing you back in West Palm Beach soon!
Sunny Regards,
Ashley Mead

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Reviewed February 22, 2014

We are on an extended stay here (30 days). The hotel has three essential things: Location, Cleanliness and Quiet. Located near the waterfront, we walk to City Place, Downtown, along the water and can get to grocery shopping without taking the car. Lots of restaurants nearby. It feels safe to walk alone during the day and there is a lot of exploring to do around the area. There's a hotel shuttle that takes you within a 2 mile range; free trolley buses, and cabs are pretty reasonable, too. The hotel has nice rooms - the king sized bed is tucked into a tight corner, but that allows for a nice sink/closet area and a divider panel between the sitting/office area and bed. Big, comfy couch, nice sized desk, big flat screen tv all complement the area with refrigerator, cupboard, microwave and coffee maker. Best of all it is clean. Really clean (Thanks, Carmen!). And Quiet. The hotel seems to be relatively full, but only noise we hear is an occasional door shutting. There must be some good sound proofing, since we have neighbors on both sides of us and above and below us. All the staff we have encountered are friendly and go out of their way to make sure we are comfortable. One evening, the tv cable partially went out and within a couple hours, we had a paper under our door telling us that due to the inconvenience, we could get a free snack or coffee. It was a nice gesture. The free breakfast is good, but it is the same every day which is a little too repetitive for long-term stays. The hot tub and cool tub are very nice, and clean, too. Never had a cool tub, but I like it. Nice, but small work out room. Wish there was a pool, but you can't have everything! Another thing that is less than great is the view. We have a birds eye view of the top of the parking garage. Not sure what other rooms have.....but it's not like we sit on the bed and look outside anyways. Living in a hotel room for a month is never fun, but this is probably the most comfortable it could be. Great wifi, easy hook ups from the computer to tv so we can watch movies. But no pay-per-view. We'd be happy to stay here again and will recommend it to friends and family.

Room Tip: Ask about the view. We are on the 4th floor. Not sure what the other rooms look at but we look at...
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  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Haydenbarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded March 6, 2014

Greetings!

Thank you for the great positive feedback and we are so glad we were able to host you while in town during your long stay. Indeed, we are quite proud of our comfortable and conveniently located hotel. I’m glad you took advantage of our free shuttle service; it comes in handy for all the great things there are here to do in the downtown area. We look forward to welcoming you back to West Palm Beach soon. Safe travels!

Sunny Regards,
Ashley Mead

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Additional Information about Hyatt Place West Palm Beach Downtown

Address: 295 Lakeview Ave, West Palm Beach, FL 33401-5836
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in West Palm Beach
#2 Family Hotel in West Palm Beach
#7 Romantic Hotel in West Palm Beach
#7 Business Hotel in West Palm Beach
Price Range: $148 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place West Palm Beach Downtown 3*
Number of rooms: 165
Official Description (provided by the hotel):
Discover comfortable spaces, and ideal downtown location and modern travel conveniences at the Hyatt Place West Palm Beach/Downtown. At this business casual and leisure friendly hotel in West Palm Beach, FL you'll enjoy inviting rooms and warm hospitality that make your travels seamless and simple. Guests enjoy refreshing experiences, innovative spaces and attentive services delivered at an exceptional value. Welcome to a different place. At our West Palm Beach, FL hotel, you'll enjoy a casually chic environment that complements your travel style, from modern rooms with free Wi-Fi to complimentary breakfast and shuttle service. You can kick back in stylish social spaces in the Gallery, enjoy a beer or coffee brew at our Coffee to Cocktails Bar and grab a bite at the 24/7 Gallery Market. Whether you're visiting for a corporate meeting or family vacation, you'll have easy access to everything that makes downtown West Palm Beach the premiere destination in Palm Beach County. ... more   less 
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Also Known As:
Hyatt Place West Palm Beach Downtown Hotel West Palm Beach
Hyatt West Palm Beach

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