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“Great Hotel”

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Hyatt Place West Palm Beach Downtown
Ranked #7 of 34 Hotels in West Palm Beach
GreenLeadersGold level
Tampa, Florida
2 reviews
“Great Hotel”
Reviewed October 15, 2013

I have been coming to Palm Beach for two years on business and this is hands down my favorite hotel to stay at. It is conveniently located in downtown and has all the amenities a business traveler could want. If you are here for business or pleasure be sure to stop by the bar and try one of Dave's legendary blueberry mojitos. You will not be disappointed.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krysta m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this review, February 18, 2014
Greetings Krysta M,
Thank you for such positive feedback and your loyalty to Hyatt Place Downtown! It is always refreshing to hear about our staff and I would have to agree that Dave is great. I’m glad to hear you enjoyed the Lobby Bar as it is always a guest’s favorite when staying here at the Hyatt Place Downtown. Please be sure to come and see us again soon on your next business trip!
Sunny regards,
Ashley Mead
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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865 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
West Palm Beach, Florida
1 review
Reviewed October 13, 2013

From the moment I walked in I was treated like royalty!! Everyone was soooo helpful and patient. I can be a bit of a handful and they were able to accommodate every request in a timely manner. The breakfast was good, and the rooms are very spacious.

A few of the employees really stood out to me. Heather was UNBELIEVABLE! Such a sweet girl, and she treated us like family. Also, Natalie was very accommodating. We had a billing issue and needed to change credit cards, split payment and so on, but Natalie and one of the managers, Sarah I believe, fixed everything and FAST! I will definitely come back next time I am in town. And I will definitely tell all my friends and family how great this location is!!

Room Tip: 2nd floor opens to a smoking area and the parking garage so you don't need to use the elevator e...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blnkgurl18216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this review, February 18, 2014
Greetings,
We appreciate such positive feedback on our comfortable rooms and complimentary breakfast buffet. It is always such a pleasure to hear about our staff, they are indeed some hospitable folks here in West Palm Beach and I am glad they were able to help accommodate your billing needs in a timely fashion. Please come back to see us anytime and we look forward to seeing you soon here at the Hyatt!
Sunny Regards,
Ashley Mead
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oviedo, Florida
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 13, 2013 via mobile

We stayed here two nights for a meeting we needed to attend. Hotel was 5 minutes from the meeing and in a nice location downtown.
The room was typically Hyatt Place, which we love. However, it was smaller than dimensions of other Hyatt Place hotels, most recently Hyatt Place Nashville Airport, which was a more spacious room.
Both rooms were same king.
Also no wet bar which was a nice feature in Nashville. Bathroom was very small in West Palm and the shower glass allowed water to flood the bathroom floor.
The smaller size room and smaller bathroom and shower were only things we were not too happy with.
Parking is also $19 extra per day which I expect at a downtown hotel but when there are no other options for staying guests, feel parking should be included with room.
I did use award nights for this stay but had to pay parking anyway.
Would recommend overall to anyone as Hyatt Place is our top option when booking a hotel anywhere.

Stayed October 2013, traveled on business
Helpful?
Thank Clownswife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this review, February 18, 2014
Greetings Clownswife,
Thank you for your feedback and we are glad to hear you enjoyed your stay with us while in town for your meeting. I am pleased to hear you prefer staying at Hyatt Place hotels and ours does have a great location downtown with lots of things to do within walking distance. As you mentioned the parking does seem a bit expensive, but we do offer an excellent value as everywhere downtown does charge for parking with rates starting at $30 per night. Safe travels and we look forward to seeing you back in West Palm Beach real soon!
Sunny Regards,
Ashley Mead
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed October 8, 2013

Dave is the best bar tender there is. I came in for the weekend to let loose and bar hop and I did bar hop at the bar getting diffrent drinks. The drinks were to die for and dave is great, very professional and made the best drinks and suggested good beverges and food. I can't wait to see dave for the holidays.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sechito19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Hyatt Place West Palm Beach Downtown, responded to this review, October 11, 2013
Greetings Sechito19,

Thank you for such positive feedback! It is always refreshing to hear about our staff and I would have to agree that Dave is great. I’m glad to hear you enjoyed the Lobby Bar as it is always a guest favorite when staying here at the Hyatt Place Downtown. Please be sure to come and see us again soon!

Sunny regards,
Ashley Mead
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Indiana, United States
Level 3 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 6, 2013 via mobile

We stayed two nights for a family wedding... We really enjoyed this hotel. David, the bartender, was amazing... Very friendly and personable with all guests. All other employees were friendly too..... Location was perfect. We walked everywhere.

Stayed October 2013, traveled with family
Helpful?
Thank SuzanneColumbusIn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Hyatt Place West Palm Beach Downtown, responded to this review, October 11, 2013
Greetings Suzanne,
We appreciate such positive feedback and are so happy to hear that you enjoyed your recent stay with us. I would have to agree with you as our bartender David is tops and one of the best in West Palm Beach! The Lobby Bar is one of our guest’s favorite features here at the Hyatt Place and please come back to see us anytime. We look forward to seeing you soon here at the Hyatt!
Sunny Regards,
Ashley Mead
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sun Prairie, Wisconsin
Level 6 Contributor
275 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed September 27, 2013

First the entrance/parking entrance is on Olive not Lakeview. Typical Hyatt Place lobby with a small bar and complimentary breakfast area. Breakfast has hot and cold foods with a nice open faced bagel egg sandwich, yogurt, oatmeal, pastries, juices coffee and more. Room number x15 is directly across from the elevator those smaller than 15 are on a short hall all others are on one long hallway. Parking is $19/night, but there are no additional charges for in/out during the day/night. Walking distance to City Place and a complimentary shuttle is offered for a 2 mile radius until 11 pm, including Clematis Street. Will stay again. There is no swimming pool here; only hot and cold spas near the small gym.

Green Features: They have great light switches that are easy to turn all lights off from the door or the bed. Offer limited towel and bedding service if desired.
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank escape2az
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Hyatt Place West Palm Beach Downtown, responded to this review, October 11, 2013
Greetings Matt P,
Thanks for sharing your feedback with us! I am glad to hear you enjoyed our new AM kitchen Skillet breakfast and I would have to agree with you as we have heard great reviews thus far about it. It adds tremendous value being included in the rate for all guests. We are happy to hear you took advantage of our complimentary shuttle and enjoyed our convenient downtown location. CityPlace is a great spot to visit! We look forward to seeing you back in West Palm Beach soon!
Sunny Reagrds,
Ashley Mead
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Space Coast
Level 5 Contributor
67 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 27, 2013

Stayed here for one night. The room was well laid out and relatively clean (mold in shower and corners of counters with dust, etc). Great location for walking along the water-front to shops, restaurants, etc. Location is why it got a very good rating. The included breakfast was not great, but just good enough to start the day. Parking in the hotel garage was pricey and annoyingly nickle/dime. To further the annoyance there are small signs located here and there in the hotel indicating who to speak with if there is a problem with the charge for parking. Not the classiest thing and not worth my time.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EGF321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Hyatt Place West Palm Beach Downtown, responded to this review, October 11, 2013
Greetings,

Thanks you for sharing your feedback with us. I am glad to hear you enjoyed the great downtown location but I am so sorry to hear about your issues with the cleanliness in the shower and on the counters in the rooms. We have addressed this concern as we take each issue very seriously and will do what it takes to make each guests stay a delightful one. As you mentioned the parking does seem a bit expensive, but we do offer an excellent value as everywhere downtown does charge for parking with rates starting at $30 per night. I hope you were able to take advantage of our complimentary shuttle that runs within 2 miles of the hotel. Please know that your feedback is vital in improving guest’s stays and ensuring each one of our guests is delighted with their choice in staying at the Hyatt Place West Palm Beach/Downtown.

Sunny regards,
Ashley Mead
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place West Palm Beach Downtown

Property: Hyatt Place West Palm Beach Downtown
Address: 295 Lakeview Ave, West Palm Beach, FL 33401-5836
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in West Palm Beach
#2 Family Hotel in West Palm Beach
#7 Romantic Hotel in West Palm Beach
#7 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place West Palm Beach Downtown 3*
Number of rooms: 165
Official Description (provided by the hotel):
Discover comfortable spaces, and ideal downtown location and modern travel conveniences at the Hyatt Place West Palm Beach/Downtown. At this business casual and leisure friendly hotel in West Palm Beach, FL you'll enjoy inviting rooms and warm hospitality that make your travels seamless and simple. Guests enjoy refreshing experiences, innovative spaces and attentive services delivered at an exceptional value. Welcome to a different place. At our West Palm Beach, FL hotel, you'll enjoy a casually chic environment that complements your travel style, from modern rooms with free Wi-Fi to complimentary breakfast and shuttle service. You can kick back in stylish social spaces in the Gallery, enjoy a beer or coffee brew at our Coffee to Cocktails Bar and grab a bite at the 24/7 Gallery Market. Whether you're visiting for a corporate meeting or family vacation, you'll have easy access to everything that makes downtown West Palm Beach the premiere destination in Palm Beach County. ... more   less 
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Also Known As:
Hyatt Place West Palm Beach Downtown Hotel West Palm Beach
Hyatt West Palm Beach

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