The Hyatt Place was recommended to me by a friend in WPB as a good, inexpensive hotel for a two night stay in the city with my son. Here's my take on our brief stay.
1. The hotel is centrally located, within walking distance to City Place, and easy to get in and out of by car.
2. The room was spacious, comfy and clean although it did have a bit of a musty odor, but nothing so overpowering as to make me change rooms. I loved the comfy corner seating area. It was a nice option for relaxing other than the bed.
3. The shower was great. Unlike most rain showers the water stream was nicely powerful and consistently hot.
1. They are terribly short staffed and as a result service is horribly slow. It seems as if the Hyatt has decided to cut operational costs by using one person for front desk check in and out, restaurant service and answering the phone. Talk about multi-tasking! Hyatt may want to rethink this approach. What they save in overhead, they are losing in repeat business. Check in, check out, rekeys, ordering food, and coffee service take forever. There was always a line and even when it was finally my turn, the staff person would be interrupted because the phone rang, or the oven dinged, or there was something unresolved from the previous guest that required attention. One night my son went down to get Nachos. After an hour he came back upstairs empty handed. He patiently waited in line, finally got to place his order and was waiting for his food when he was told, oops we ran out. Can't make the nachos because we don't have any beans. With no where else to go at 11pm, he unfortunately went to bed hungry.
2. The elevator is painstakingly slow and sometimes goes out. Yup, a few guests told me they got stuck in the elevator. This was corroborated by my son. Luckily on the Nacho night he rode the car that was working because when he got out, he discovered that people were stuck in the other.
3. Parking is $15 per night, even although their site says $5
4. Security was a bit of a concern. Not enough for paranoia, but perhaps a little more caution is required especially for solo travelers. There were families camped out in the hallway who I think were waiting to get into a room. Same situation also could be seen at the outside entrance in the parking lot. I overheard a guest complaining that he had been given a key to a room that was still occupied. My room key didn't always work and on one occasion when I asked for a second key to my room, the multi-tasking overworked staff member issued me one without verifying my identity.
Overall, it's a decent choice for families because of the location and semi-reasonable cost. I would suggest you bring your own food and take the stairs.
- Official Description (provided by the hotel):
- Discover comfortable spaces, and ideal downtown location and modern travel conveniences at the Hyatt Place West Palm Beach/Downtown. At this business casual and leisure friendly hotel in West Palm Beach, FL you'll enjoy inviting rooms and warm hospitality that make your travels seamless and simple. Guests enjoy refreshing experiences, innovative spaces and attentive services delivered at an exceptional value. Welcome to a different place. At our West Palm Beach, FL hotel, you'll enjoy a casually chic environment that complements your travel style, from modern rooms with free Wi-Fi to complimentary breakfast and shuttle service. You can kick back in stylish social spaces in the Gallery, enjoy a beer or coffee brew at our Coffee to Cocktails Bar and grab a bite at the 24/7 Gallery Market. Whether you're visiting for a corporate meeting or family vacation, you'll have easy access to everything that makes downtown West Palm Beach the premiere destination in Palm Beach County. ... more less
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- Also Known As:
- Hyatt Place West Palm Beach Downtown Hotel West Palm Beach
- Hyatt West Palm Beach