On 8th of June I checked in the Sleep Inn (Waldo Florida). This was my third time at this hotel. I was traveling with my five year old daughter. Both rooms I was put into were extremely hot at entry, had dead mosquitos and small spiders underneath the bedspread. I was upset, grabbed my daughter and left with no receipt. I drove 38 miles from my destination (Raiford) to Gainesville for a night, checked in at another hotel 68 miles from my destination in Ocala FL the next day due to booking restraints due to events. I had pending charges from my bank for the hotel, which I tried to resolve with the Manager (Willie). He told me rudely to get w/my bank because I wasnt charged. I called my bank and they needed confirmation from the hotel to drop the charge to use towards another hotel. I called the hotel w/my bank on the line; Mr. Willie kept cutting the representative off before she could explain herself. My bank asked him for transaction #, which he said he could give because he had two customers. The representative asked if he could fax the receipt and he said he would but he hung up the phone before receiving the fax #. About 5 minutes after the phone call I stopped by the hotel to resolve the issue w/my bank on the phone. My bank asked if he could give them a merchant ID # instead. Mr. Willie told USAA the general manager of the store had the merchant ID #. I asked him twice how he did not have a merchant ID #. I suppose this enraged Mr. Willie; he began to yell at me. He told me to get the hell out of his hotel before he call the police and have me thrown out. I proceeded to try and stay calm by referring to him as Sir, which he said Do not call me Sir! He threatened to throw me out the hotel again and said look at my receipt. The woman that checked me in was there and quickly printed me a receipt. I left w/my daughter crying in the car because of what she heard. I have been in the service for eleven years and never have I been disrespected in such a manner especially in front of my child.
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