I made a hotel reservation for this hotel online a couple of weeks ago and realized I had input the wrong date. I tried to change it online but was unsuccessful and called the Central Reservations. They told me they had changed it and I took them at their word but did not get a confirmation. Life is busy and I forgot to call back.. well when we went to check in at the hotel on the correct night, Saturday instead of Friday, they told me they had charged me for the Friday night. It took us a long time to get a supervisor on the phone to fix it.. Priscilla, the Manager, would not do anything to help out. If Central Reservations had not fixed the problem I would have not stayed there no matter what. Also be aware that the breakfast says till 9:30 but basically it shuts down at 9.. we went down at 9:10 and they were out of most of the breakfast items. Carpets in the room were dirty also.
- Official Description (provided by the hotel):
- The Holiday Inn Express Vero Beach West Hotel is a beautiful hotel in Vero Beach, FL offering 65 guest rooms. Additional features include: outdoor pool and inside exercise room and free breakfast for all guests. Very friendly staff. King size beds or two queens. All rooms are Non-Smoking. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even omelets. We have also created the world's best tasting cinnamon roll. Visit Vero Beach, FL and stay smart at the Holiday Inn Express Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Vero Beach-West i-95 Hotel Vero Beach
- Holiday Inn Vero Beach
- Vero Beach Holiday Inn