The location is great as the hotel is directly on the beach. However, this hotel requires a major make-over and its staff at the front desk need to be reminded on how to interact with its (paying) guests.
The room that we were assigned to was just ok. The beds were uncomfortable. The refrigerator was old and the door did not close tightly. The door to the restroom was broken when we checked-in. We called the front desk and to their credit someone came up immediately. However,within minutes, the door fell off its rollers a second time. When we complained, we were told that the hotel was badly designed when built. No apology.
Our stay was on a Saturday night. Upon returning from dinner, we were unable to find a parking space on the hotel property. There is a restaurant/bar in the hotel and Saturday nights is its busiest night. Who cares if registered guests have nowhere to park?
As we were checking out, the clerk barely acknowledged us. We were asked to verify our invoice. Nothing more. We were not asked if we enjoyed our stay or, as a courtesy, thanked for staying with them and wished well. The stay was a disappointment.
- Official Description (provided by the hotel):
- Enjoy our breathtaking sunrise, emerald waters, and sandy beaches. The Holiday Inn Hotel & Suites Vero Beach-Oceanside is located in the beautiful Downtown Orchid Island Beach. We are nestled in the heart of dining, entertainment and shopping. Guest rooms are 100% smoke free. Observe wildlife in their natural habitat along the Indian river lagoon home to dolphins, manatees and pelicans. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Vero Beach - Oceanside
- Holiday Inn Vero Beach
- Vero Beach Holiday Inn