I have stayed at this hotel for several years. There are new owners and new management now. In days past even though the room was a little old, damp and musty the ocean view and nightlife made you forget about those minor inconveniences.
Recently while I waited to check in the general manager and sales manager bickered with the desk clerk till I thought she was going to start crying. After enduring this for about five minutes, along with the growing line behind me, both of the managers turned their back on me and left the poor young lady to wait on me. I presented a valid contract for my stay and the general manager was summoned to check me in. I was given a room and as I was on business went on my way.
My office contacted me about a half hour later and I was told to go down to the office to talk with the sales manager. The sales manager wanted an original copy of our agreement which was immediately faxed to her. Everything was in order, but the sales manager got into an argument with the general manager and did not want to honor our agreement. All of this again was happening in front of a lobby full of guests. I said that I couldn't believe that Holiday Inn wasn't going to honor our contract. At this point I was told that this was not a Holiday Inn but that it was Oceanside Properties. They told me to come back at four o'clock and it would be resolved. I left on business and came back at four and both managers had left and my room would not open. I went to the front office and got a new key. When I got back to the room the phone rang immediately it was the sales manager and I was asked to come back down to the lobby which was very busy at this point.
I was informed that this was no longer a Holiday Inn and that they were not going to honor my prepaid room. I was so embarrassed in front of all of those people in the lobby. I said, " it says Holiday Inn on the sign outside," and they told me well I'm sorry but you are wrong it's now Oceanside Properties. At this point I had wasted half of the day trying to check in and get some work done and I told them to forget it and that I would find another Holiday Inn. Then they told me that I could stay the night, but would have to check out in the morning. As I left I could hear the two managers snickering about it.
They knocked on my door at six in the morning to remind me to check out. My company has since demanded a refund and now will have to turn this into collections. My day was wasted with this drama and I did check out and found a great hotel, not a Holiday Inn or whatever they are calling themselves today. I would recommend this place, but feel that it is very overpriced and poorly managed. The restaurant which is a separate entity was excellent.
- Official Description (provided by the hotel):
- Enjoy our breathtaking sunrise, emerald waters, and sandy beaches. The Holiday Inn Hotel & Suites Vero Beach-Oceanside is located in the beautiful Downtown Orchid Island Beach. We are nestled in the heart of dining, entertainment and shopping. Guest rooms are 100% smoke free. Observe wildlife in their natural habitat along the Indian river lagoon home to dolphins, manatees and pelicans. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Vero Beach - Oceanside
- Holiday Inn Vero Beach
- Vero Beach Holiday Inn